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ionian
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   Posted 7/1/2007 3:48 PM (GMT -5)    Quote This PostAlert An Admin About This Post.
I've installed and authorized Finale 2007 but for the love of everything Holy I can't get it to stop saying "Your Serial Number is not correct. Please run the registration tool to enter the correct serial number for Finale GPO"

I can't find a registration tool for finale GPO anywhere! I have no idea why it keeps saying my serial number is incorrect. I have successfully authorized Finale 2007!

I can't seem to find this anywhere in the forums...does anyone have any hints? GPO works fine, it's just that every time I start finale it spits up a dialog box with that....

I've uninstalled and re-installed GPO but I can't get it to stop saying that...

Thanks,
Ionian


www.frankperri.com
Makemusic : Please fix the basic notation functions and PLEASE FIX FIRST ENDINGS!!!!!!!

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Ron.
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   Posted 7/1/2007 5:05 PM (GMT -5)    Quote This PostAlert An Admin About This Post.
Here's what the Tutorial that came with 2006 says. F2007 can't be all that different. You should check the F2007 tutorial to make sure:

To receive all the benefits of being a Finale owner, be sure to complete the Registration Wizard. To
access the Registration Wizard, click Register Now the first time you launch Finale 2006 (or, from
the Help Menu, choose register Finale). You have the option of registering over the Internet, or by
phone, fax, or mail. If you are upgrading from an earlier version of Finale, you are already a
registered owner; your registration number (serial number) has not changed.

As a registered owner, you may contact MakeMusic for customer
support whenever you need help with Finale and can’t
find the answer in this book or the USER MANUAL. There is no
charge for this help (although you may pay for long distance if
you call). Our customer support representatives will ask for
your serial number.


Ron, composer
www.RonaldJBrown.com

Finale 2006c; full GPO & JABB
M-Audio Keystation 61es
Win XP/Pro, 2.7 GHz processor, 2 Gb RAM

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Nickie Fønshauge
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Total Posts : 1525
 
   Posted 7/1/2007 5:43 PM (GMT -5)    Quote This PostAlert An Admin About This Post.
The separate registration of Finale GPO was dropped with one of the F06 updates (Kontakt Player 1.1.8.4). With F07 you don't need to and can't authorize Finale GPO. This is the Kontakt Player 2 Finale GPO. The Kontakt Player 1 Finale GPO from F06 may still need registration, if it is version 1.1.8.3.

If the problem is with Finale GPO KP2, maybe you should try to install and run the NI Service Center. If you are lucky, this will solve the problem.


Nickie Katharina Fønshauge
Finale06/07 - Kontakt 2 - Stradivari

Post Edited (Nickie Fønshauge) : 7/1/2007 4:47:59 PM (GMT-5)

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ionian
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   Posted 7/1/2007 8:46 PM (GMT -5)    Quote This PostAlert An Admin About This Post.
Thanks for your answers guys...My finale is registered and I did run the NI service center. I am running Kontact 2 and according to NI service center, both the Kontact player AND GPO are both authorized! (It said it in green!)

God knows what the heck it is. I've seemed to fallen through the Finale cracks lately and ran into a string of bugs that I've never encountered before! It's not a problem - more just an annoyance. GPO still works fine - it's just that the dialog box interrupts Finale loading until I click the OK on the dialog box so it can continue. It's just a pain, that's all...

If anything I guess I'll contact customer service and see what they can do for me....

Thanks guys,
Ionian


www.frankperri.com
Makemusic : Please fix the basic notation functions and PLEASE FIX FIRST ENDINGS!!!!!!!

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Nickie Fønshauge
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   Posted 7/2/2007 6:04 AM (GMT -5)    Quote This PostAlert An Admin About This Post.
Are you running the latest version of Service Center, the one I linked to? The first version is bugged and created many troubles like yours.


Nickie Katharina Fønshauge
Finale06/07 - Kontakt 2 - Stradivari

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ionian
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   Posted 7/2/2007 8:42 PM (GMT -5)    Quote This PostAlert An Admin About This Post.
Thanks Nicky...I tried upgrading NI Center but to no avail! lol...

I just ordered the upgrade so I'm banking on hopefully the upgrade won't suffer from that problem! It could have been a problem with the install..whatever. As long as it works, I'm not complaining! lol...like I said - it's just an annoyance...


www.frankperri.com
Makemusic : Please fix the basic notation functions and PLEASE FIX FIRST ENDINGS!!!!!!!

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cpmusic
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   Posted 10/14/2007 2:40 AM (GMT -5)    Quote This PostAlert An Admin About This Post.
I'm having the same problem, with Finale 2006a (running under Vista). I can use Finale GPO as Administrator, but I keep getting a message saying that Finale GPO hasn't been registered, despite the fact that I've registered both Finale (with MakeMusic) and Finale GPO (using the NI Service Center referenced above). And when I log in as myself (not Administrator, which I prefer to keep separate), Finale doesn't find the GPO, or won't let me use it, or something like that. This is very frustrating....
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Thomas S
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   Posted 2/6/2008 3:28 PM (GMT -5)    Quote This PostAlert An Admin About This Post.
I'm about to install Finale 2008. We have 500 music students using 20 computeres, of cause by logging into their own account. If the problem mentioned above is persistant (I've had it since 2006), we'll seriously consider migrating to Sibelius. It seems that the developer team at MM never understood the multi user architecture on MacOSX, and we had many problems with that. And the students - what do you think their experience with Finale is like? Most of them don't want to continue with the program after their studies.
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QcCowboy
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   Posted 2/6/2008 4:04 PM (GMT -5)    Quote This PostAlert An Admin About This Post.
Thomas S said...
I'm about to install Finale 2008. We have 500 music students using 20 computeres, of cause by logging into their own account. If the problem mentioned above is persistant (I've had it since 2006), we'll seriously consider migrating to Sibelius. It seems that the developer team at MM never understood the multi user architecture on MacOSX, and we had many problems with that. And the students - what do you think their experience with Finale is like? Most of them don't want to continue with the program after their studies.


The registration problem is with NI, not MakeMusic.

Blame them.

They have been anything but helpful with anyone who's had problems with registering the Kontakt player.
NI has a "you got problems? well, screw you" attitude towards customers.

Thankfully, Garritan will be migrating to their own player in a future update.


Finale versions: 3.0 -> 2008a
currently installed: version 3.7.1 (under Win 3.11), 2006c, 2007c, 2008a
Full GPO, Jazz and Big Band
Win XP

Les Éditions du Dos Blanc

Michel R. Edward

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Ron.
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   Posted 2/6/2008 6:47 PM (GMT -5)    Quote This PostAlert An Admin About This Post.
QcCowboy said...


Thankfully, Garritan will be migrating to their own player in a future update.


Finally! cool


Ron, composer
www.RonaldJBrown.com

Finale 2008a, full GPO & JABB
Win XP/Pro, 2.7 GHz processor, 2 Gb RAM

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Nickie Fønshauge
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   Posted 2/8/2008 10:50 AM (GMT -5)    Quote This PostAlert An Admin About This Post.
QcCowboy said...
They have been anything but helpful with anyone who's had problems with registering the Kontakt player.
NI has a "you got problems? well, screw you" attitude towards customers.

Thankfully, Garritan will be migrating to their own player in a future update.

That's not quite correct, Michel. I have only had registration trouble once when I couldn't load the Stradivari in K2, but I cannot recognize anything of what you say. They certainly did try to help me, although they didn't succeed until the next maintenance update. But they tried and you will always get a courteous and helpful response, if you file a support ticket as a legitimate user. And from what I have heard you will get even faster help, if you call them directly.

The problem with the Finale GPO/Garritan for Finale Kontakt Player is, that you are technically not a registered customer with NI. The player is licensed by MakeMusic/Garritan and they, as licensees, are responsible for the support. They just forget to inform their customers about that, thus creating a false belief, that it really is NI, that is responsible for the support. You don't have a license number for KP2 and without a license number you can't really expect NI to offer support. Otherwise they would soon be flooded with support requests from users of crackware, thus having less time for paying, legitimate customers.

In this case I'd say the monkey sits firmly on MM's shoulders. It is MM who has chosen the tight partnership with NI, that excludes everybody else and necessitates a player without a license number, so that it can't be used outside of Finale. If support is lacking, it has got to be from them.

And one other thing: what makes you so sure, that Aria will be pain free? I have never, ever heard of a new, complex software product without bugs and hassles. All this hype about Aria is full of wishful thinking, yet the actual software is still as elusive as the rainbow. Just one example of Garritan's announceware, that has a hard time at becoming realityware. Don't get me wrong. I really hope it will be as good as everybody says it will. But, I want to see it before I believe it.


Nickie Katharina Fønshauge
Finale 2007 - Kontakt 2 - GPO/JABB/Stradivari

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Jacob GFB
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   Posted 2/8/2008 12:33 PM (GMT -5)    Quote This PostAlert An Admin About This Post.
ionian-

Try this:

(win) go into your FinaleVST folder and delete the Finale GPO.dll.

Here is the path:

c:\Program Files\Finale 2007\FinaleVST

(mac) go into your Components folder and delete the Finale GPO.component.

Here is the path:

Harddrive >> Library >> Audio >> Plug-Ins >> Components

This should solve the issue.
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Thomas S
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   Posted 2/8/2008 1:14 PM (GMT -5)    Quote This PostAlert An Admin About This Post.
Thanks, that worked! The weired thing was, that I got the same dialog "Wrong Serial Number" when starting Garage Band. Very confusing.

Did a clean install of 2008a - no Garritan or Kontakt cheap non-working libraries or technologies.

TS.
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