MakeMusic
  HomeLog InRegisterSearch the ForumHelp
   
MakeMusic Forum > Public Forums > Finale - Macintosh > Finale 2008, Traveler and Mac OSX 10.5.2  Forum Quick Jump
 
New Topic Post Reply Printable Version
[ << Previous Thread | Next Thread >> | Show Newest Post First ]

loff56
Registered Member

Email Address Not AvailablePersonal Homepage Not AvailableSend a Private Message to loff56AIM Not AvailableICQ Not AvailableY! Not AvailableMSN Not Available
Date Joined Nov 2002
Total Posts : 17
  		   Posted 2/28/2008 5:13 PM (GMT -5)    Quote This PostAlert An Admin About This Post.
OK, so this boggles my mind, if anyone can help or has some light to shed on this, that would be amazing.

I just installed both Leopard and Finale 2008 recently. (Leopard first) Here's the problem:
Every time I launch Finale 2008 it gets stuck at "initializing MIDI..." and crashes (quits with that window that gives you the option to "Ignore" "Report" or "Relaunch"). UNLESS I shut off my MOTU Traveler. Then it launches perfectly fine, at which point I can turn my Traveler back on, and Finale then works fine with it on, but every time I do this I have to go and re-set up all of the MIDI settings. Definitely a Kill-Joy when it comes to work flow.
I still have 2007 installed... no problems launching with the Traveler on...

This is an irritating bug, that right now has me still working in 2007. I just don't have the time to go through that process every time. Oh, and customer support was no help. It seems like their philosophy is, "if it's a conflict with someone else's product, it's not our problem". OY

Anyway, everything is up to date, Finale 2008b, Most recent update for Leopard, most recent firmware and CueMix software for the Traveler. I also have a MOTU 8Pre and a Korg Triton Extreme (connected via USB) in the mix, but their involvement doesn't have any effect on the situation. Whether they're turned on or off doesn't effect the response.

Any ideas?
Back to Top

Wiggy
Early music: modern methods



Email Address Not AvailablePersonal Homepage Not AvailableSend a Private Message to WiggyAIM Not AvailableICQ Not AvailableY! Not AvailableMSN Not Available
Date Joined Jun 2006
Total Posts : 4564
  		   Posted 2/28/2008 6:23 PM (GMT -5)    Quote This PostAlert An Admin About This Post.
Have you tried trashing your Finale Prefs since upgrading to 2008b?

Is the MOTU Traveller driver updated for Leopard?

Finale 2008a, 2Ghz iMac, OS X 10.5.2, M-Audio Audiophile USB
Ancient Groove Music
www.ancientgroove.co.uk

Back to Top

loff56
Registered Member

Email Address Not AvailablePersonal Homepage Not AvailableSend a Private Message to loff56AIM Not AvailableICQ Not AvailableY! Not AvailableMSN Not Available
Date Joined Nov 2002
Total Posts : 17
  		   Posted 2/28/2008 7:35 PM (GMT -5)    Quote This PostAlert An Admin About This Post.
The answers are:

Yes: Trashing the Finale Prefs was one of the only things the guy at Make Music told me to do. The others were removing some other file in another folder both of which didn't work. His final advice was turning off my other devices. rolleyes

Yes: The MOTU driver for Leopard is installed and the Traveler Firmware is at it's most current (1.07)
Back to Top

Wiggy
Early music: modern methods



Email Address Not AvailablePersonal Homepage Not AvailableSend a Private Message to WiggyAIM Not AvailableICQ Not AvailableY! Not AvailableMSN Not Available
Date Joined Jun 2006
Total Posts : 4564
  		   Posted 2/29/2008 4:40 AM (GMT -5)    Quote This PostAlert An Admin About This Post.
Could you post the log files when you get a crash?
Also, does the behaviour persist in a new user account?
I presume you have repaired disk permissions and verified the disk (booting up from the installer CD for these.)
Using Audio MIDI Utility, have you deleted the old MIDI setup and recreated it?

Finale 2008a, 2Ghz iMac, OS X 10.5.2, M-Audio Audiophile USB
Ancient Groove Music
www.ancientgroove.co.uk

Back to Top

loff56
Registered Member

Email Address Not AvailablePersonal Homepage Not AvailableSend a Private Message to loff56AIM Not AvailableICQ Not AvailableY! Not AvailableMSN Not Available
Date Joined Nov 2002
Total Posts : 17
  		   Posted 2/29/2008 10:29 AM (GMT -5)    Quote This PostAlert An Admin About This Post.
Here's the log from the crash.

I don't have another User set up on my computer.

I ran OnyX (to repair permissions and verify disk, etc...) before and after Installing Finale, and again after the problem happened, to no avail.

You mean booting from the OSX disk, yes? I'll try doing that as well as your suggestion to delete and re-create the MIDI setup in Audio MIDI Utility.

I'll report back when I get to try these things.

Thanks...

File Attachment :
Finale Crash Log   84KB (application/octet-stream)
This file has been downloaded 97 time(s).
Back to Top

Wiggy
Early music: modern methods



Email Address Not AvailablePersonal Homepage Not AvailableSend a Private Message to WiggyAIM Not AvailableICQ Not AvailableY! Not AvailableMSN Not Available
Date Joined Jun 2006
Total Posts : 4564
  		   Posted 2/29/2008 12:56 PM (GMT -5)    Quote This PostAlert An Admin About This Post.
loff56 said...
I don't have another User set up on my computer.

The idea s to create a new one, to see if the problem goes away in a virginal new user account. If it does go away, then you know the problem lies somewhere within your user account, most probably in ~/Library/Preferences

From the look of the crash log, it is most certainly an interaction between the MOTU driver and Finale. But which is to blame is uncertain.

Finale 2008a, 2Ghz iMac, OS X 10.5.2, M-Audio Audiophile USB
Ancient Groove Music
www.ancientgroove.co.uk

Back to Top

loff56
Registered Member

Email Address Not AvailablePersonal Homepage Not AvailableSend a Private Message to loff56AIM Not AvailableICQ Not AvailableY! Not AvailableMSN Not Available
Date Joined Nov 2002
Total Posts : 17
  		   Posted 2/29/2008 4:36 PM (GMT -5)    Quote This PostAlert An Admin About This Post.
Wow, well Wiggy thanks for your help.
After about 2+ hours on this problem I've finally figured out what the problem is. So if anyone else is having this very specific problem, here are the details of the fix.

So the suggestion to make a "virginal" user account yielded the result I was looking for: ie Finale started up with the Traveler powered on. That prompted me to compare the libraries of the original user account and the new one. Figuring that the problem was with the MOTU driver, I looked at all the files related to that first. In the "virginal" account's preference folder there was a folder called com.motu.FireWireAudio within that folder there was one file called FireWireAudio.plist. In the old user account's preference folder inside that same com.motu.FireWireAudio folder there were two files, the FireWireAudio.plist file as well as another file named: 04ec801000.plist. It turns out trashing that second preference file resolved the conflict. Finale opened up normally as it had done on the "virginal" account. Yay!!
However, I discovered that the 04ec801000.plist preference file is the file that contains all the information for the custom names in CueMix for all my channels on my Traveler and 8Pre, so trashing that file made the CueMix software come up with the factory names for all the channels. So instead of seeing the labeling for my Triton keyboard, I just see ADAT 1-2. And it's only when I go and re-label those channels that that preference file is created, so I have to leave the channel names alone. This is annoying, albeit not as annoying as having to turn off my Traveler and re-setting all the MIDI parameters every time I want to launch Finale.
Anyway, clearly there's a bug here, and I guess I'll report it to Finale. I would think it would be a MOTU problem, but the fact that this conflict occurs with Finale 2008 and not Finale 2007 or earlier leads me to believe that the bug lies with Finale.

Thanks for your help Wiggy. :-)
Back to Top

Carla @ MakeMusic
MakeMusic



Email Address Not AvailableClick to visit Carla @ MakeMusic's website.Send a Private Message to Carla @ MakeMusicAIM Not AvailableICQ Not AvailableY! Not AvailableMSN Not Available
Date Joined Jan 2004
Total Posts : 1553
  		   Posted 2/29/2008 5:32 PM (GMT -5)    Quote This PostAlert An Admin About This Post.
I just ran over to the neighboring cube and gleefully asked for the MOTU Traveler I was testing with for Finale 2008a back from SmartMusic QA. Your post explains why I could never reproduce the problem in-house - I never went beyond the default settings.

I'll make sure the details get written up for the Mac audio engineer to look at again.

Thanks again to you and Wiggy for discovering the missing piece!

-Carla

MakeMusic

These on-line forums are intended for the exchange of ideas among the users of MakeMusic products. If you'd like individual help from our technical support staff, please contact them directly at http://support.makemusic.com or call 952-937-9703.

Back to Top

loff56
Registered Member

Email Address Not AvailablePersonal Homepage Not AvailableSend a Private Message to loff56AIM Not AvailableICQ Not AvailableY! Not AvailableMSN Not Available
Date Joined Nov 2002
Total Posts : 17
  		   Posted 2/29/2008 6:15 PM (GMT -5)    Quote This PostAlert An Admin About This Post.
Thanks Carla,
Keep me posted on what becomes of it.
Back to Top

encephalon
Registered Member

Email Address Not AvailableClick to visit encephalon's website.Send a Private Message to encephalonClick to Add encephalon@mac.com to Your AIM Buddy List.ICQ Not AvailableY! Not AvailableMSN Not Available
Date Joined Aug 2001
Total Posts : 254
  		   Posted 3/2/2008 9:58 PM (GMT -5)    Quote This PostAlert An Admin About This Post.
Interestingly, I've had a similar problem.

After I recently turned on Fast User Switching in Leopard Finale started behaving the same way you described. Only, instead of freezing on "Initializing MIDI" it froze on "Initializing Floating Windows". I initially didn't try simply logging out, but rather trashed the preferences. This allowed it to launch without incident other than the preferences having been reset to default. I have several alterations in my personal preferences, so it's a bit of a pain to start like that every time.

I turned off Fast User Switching, and the problem persisted. I fiddled with the preferences, etc., logged into a different account, reset the PRAM, repaired permissions, etc. After a while, Finale stopped crashing on startup, but it was really slow to start up and it always created a brand new preferences file with each startup.

Just now I remembered reading somewhere a suggestion to move the preferences file to the Finale application folder (rather than User/Library/Preferences/). I just did that and it seems to work fine.

Also of note: I have a Focusrite Saffire Pro audio/MIDI interface, which I just started using for MIDI in addition to audio (I previously used a different MIDI interface, but this is meaningless because CORE MIDI has always recognized the Saffire as an active interface, regardless of what I had plugged into it). There is a known issue with Finale Audio and this box (among others).

In addition, I have had several "issues" with the Leopard 10.5.2 update (and the associated Leopard Graphics update). Those include wireless problems (not connecting to a 3rd-party base station, etc.). I am seriously considering a nuke-and-repave of the OS. I haven't done this since I installed Tiger, so I think it may be time, given the collection of audio and MIDI applications I use.

Cheers,

encephalon
Lush Music

Back to Top

loff56
Registered Member

Email Address Not AvailablePersonal Homepage Not AvailableSend a Private Message to loff56AIM Not AvailableICQ Not AvailableY! Not AvailableMSN Not Available
Date Joined Nov 2002
Total Posts : 17
  		   Posted 3/3/2008 12:12 AM (GMT -5)    Quote This PostAlert An Admin About This Post.
Hmmm,
Per your suggestion I tried moving the Finale Preference file to the Finale folder. I was actually surprised that it just simply worked. It didn't create another preference file in the User/Library/Preference/ folder which is what I would expect it to do, and Finale held on to any changes in the preferences I made after I moved it there. Interesting...
Following that logic, I thought I'd try doing the same with the MOTU CueMix preference files... not so much luck. CueMix didn't recognize where the preference files were and just simply created a new one. Any changes to CueMix got made in the file which was re-created, nullifying any hope that that would ultimately resolve the overall conflict. Oh, well. It was an interesting idea though.
"Nuke and Repave"... Yikes, I just don't have the patience for that, good luck...
Back to Top

encephalon
Registered Member

Email Address Not AvailableClick to visit encephalon's website.Send a Private Message to encephalonClick to Add encephalon@mac.com to Your AIM Buddy List.ICQ Not AvailableY! Not AvailableMSN Not Available
Date Joined Aug 2001
Total Posts : 254
  		   Posted 3/3/2008 5:39 AM (GMT -5)    Quote This PostAlert An Admin About This Post.
I guess I spoke too soon. . .

Moving the preference file worked for the first quit/re-launch, but not for any subsequent attempts. Finale now crashes on every quit (yes, I am using 2008b) and does not save the preferences.

Nuke and repave is looming this weekend.

encephalon
Lush Music

Back to Top

Brent Lord
Registered Member

Email Address Not AvailablePersonal Homepage Not AvailableSend a Private Message to Brent LordAIM Not AvailableICQ Not AvailableY! Not AvailableMSN Not Available
Date Joined May 2004
Total Posts : 5
  		   Posted 3/19/2008 11:12 AM (GMT -5)    Quote This PostAlert An Admin About This Post.
Finale 2008b crashes on launch for me when my MOTU 2408mkII is powered on. I switch it off and Finale boots no problem. I am on Tiger so this is not Leopard-only. The crash happens just after the splash screen says "Initializing Program Options". I have the most current MOTU drivers and use DP and Finale 2007 full-time with no issues. This is a new conflict specifically between Finale 2008 and MOTU.

I deleted preferences, tried setting my Finale 2008 preferences to cause no audio output (Internal Playback off, mic source in/out to built-in) and still crashes. The important parts of my crash log says this:

Date/Time: 2008-03-19 10:59:06.023 -0400
OS Version: 10.4.11 (Build 8S165)
Report Version: 4

Command: Finale 2008
Path: /Applications/Finale 2008/Finale 2008.app/Contents/MacOS/Finale 2008
Parent: WindowServer [78]

Version: 13.0b.r1 (13.0b.r1)

Exception: EXC_BAD_ACCESS (0x0001)
Codes: KERN_INVALID_ADDRESS (0x0001) at 0xfffffffe

Thread 0 Crashed:
0 <<00000000>> 0xffff8b94 __memcpy + 1012 (cpu_capabilities.h:189)
1 com.apple.CoreFoundation 0x907c5b5c CFStringGetBytes + 564
2 ...u.driver.PCIAudio.HALPlugIn 0x16888e70 PlugInDevice::GetProperty(unsigned long, bool, unsigned long, unsigned long*, void*) + 384
3 ...u.driver.PCIAudio.HALPlugIn 0x168867c0 AudioDriverPlugInDeviceGetProperty + 104
4 com.apple.audio.CoreAudio 0x91454710 IOA_Device::HWPlugIn_DeviceGetPropertyData(AudioObjectPropertyAddress const&, unsigned long&, void*, bool&) const + 144
5 com.apple.audio.CoreAudio 0x91453fc0 IOA_SingleDevice::GetPropertyData(AudioObjectPropertyAddress const&, unsigned long, void const*, unsigned long&, void*) const + 136
6 com.apple.audio.CoreAudio 0x91451e94 HP_PlugIn_ObjectGetPropertyData(AudioHardwarePlugInInterface**, unsigned long, AudioObjectPropertyAddress const*, unsigned long, void const*, unsigned long*, void*) + 252
7 com.apple.audio.CoreAudio 0x91451d20 HALPlugIn::ObjectGetPropertyData(HALObject const&, AudioObjectPropertyAddress const&, unsigned long, void const*, unsigned long&, void*) const + 152
8 com.apple.audio.CoreAudio 0x9144aa14 HALObject::GetPropertyData(AudioObjectPropertyAddress const&, unsigned long, void const*, unsigned long&, void*) const + 444
9 com.apple.audio.CoreAudio 0x9145dccc AudioDeviceGetProperty + 312
10 com.makemusic.Finale 0x005da7f4 ahLib::SoundInMacX::EnumSoundChannels() + 528
11 com.makemusic.Finale 0x005dab28 ahLib::SoundInMacX::SoundInMacX[in-charge](long) + 184
12 com.makemusic.Finale 0x005ca908 AudioRecordingMech::GetInstance() + 56
13 com.makemusic.Finale 0x00568eb8 VirtualInstrumentHost::VirtualInstrumentHost[not-in-charge]() + 84
14 com.makemusic.Finale 0x0055ffac AudioUnitHost::AudioUnitHost[not-in-charge]() + 64
15 com.makemusic.Finale 0x00561ba4 MusicDeviceHost::MusicDeviceHost[in-charge]() + 24
16 com.makemusic.Finale 0x00561c20 MusicDeviceHost::GetInstance() + 48
17 com.makemusic.Finale 0x00561f54 AUDIOUNIT_MIDI_OUT_DEV::AUDIOUNIT_MIDI_OUT_DEV[in-charge]() + 44
18 com.makemusic.Finale 0x000d38a0 MIDI_SYS::IMIDI_SYS() + 132
19 com.makemusic.Finale 0x004c35e0 CM_SYS::ICM_SYS() + 24
20 com.makemusic.Finale 0x000d0720 SetMIDISystem(short) + 132
21 com.makemusic.Finale 0x0009a264 SetInternalSpeakerPlayback(bool) + 52
22 com.makemusic.Finale 0x00376438 CopyPrefToGlobals(char**, PREFINFO const*) + 4604
23 com.makemusic.Finale 0x0037c908 DoLoadProgramOptions(short) + 932
24 com.makemusic.Finale 0x000132a8 InitApp() + 1236
25 com.makemusic.Finale 0x0000be60 main + 52
26 com.makemusic.Finale 0x000027cc _start + 760
27 com.makemusic.Finale 0x000024d0 start + 48


Thread 0 crashed with PPC Thread State 64:
srr0: 0x00000000ffff8b94 srr1: 0x100000000200f030 vrsave: 0x0000000000000000
cr: 0x48008484 xer: 0x0000000020000000 lr: 0x00000000907c5b5c ctr: 0x0000000000000008
r0: 0x0000000000000008 r1: 0x00000000bfffead0 r2: 0x00000000000007a1 r3: 0x00000000012f5909
r4: 0xffffffffffffffff r5: 0xfffffffffffffff7 r6: 0x00000000012f5909 r7: 0x0000000000000009
r8: 0xfffffffffed0a6f7 r9: 0x0000000000000007 r10: 0xffffffffffffffff r11: 0x00000000a07bc27c
r12: 0x00000000012f5908 r13: 0x0000000000000000 r14: 0x0000000000000000 r15: 0x0000000000000000
r16: 0x0000000000000000 r17: 0x0000000000000000 r18: 0x0000000000000000 r19: 0x00000000012e0478
r20: 0x000000000303f466 r21: 0x0000000000000001 r22: 0x00000000012f5909 r23: 0x0000000000000000
r24: 0x0000000000000000 r25: 0x00000000bfffebd4 r26: 0x00000000012f5909 r27: 0xffffffffffffffff
r28: 0x0000000001be2010 r29: 0x00000000a07bbb6c r30: 0xffffffffffffffff r31: 0x00000000907c5930

Binary Images Description:
0x1000 - 0x12d6fff com.makemusic.Finale 13.0b.r1 /Applications/Finale 2008/Finale 2008.app/Contents/MacOS/Finale 2008
0x1fb0000 - 0x1fdafff com.apple.iSightAudio 7.4.1 (14) /Library/Audio/Plug-Ins/HAL/iSightAudio.plugin/Contents/MacOS/iSightAudio
0x1ff9000 - 0x1ffafff com.apple.aoa.halplugin 2.5.6 (2.5.6b5) /System/Library/Extensions/IOAudioFamily.kext/Contents/PlugIns/AOAHALPlugin.bundle/Contents/MacOS/AOAHALPlugin
0x16884000 - 0x168aafff com.motu.driver.PCIAudio.HALPlugIn ??? (1.0.6) /System/Library/Extensions/MOTUPCIAudio.kext/Contents/PlugIns/HALPlugin.bundle/Contents/MacOS/HALPlugin
Back to Top
New Topic Post Reply Printable Version
 
Forum Information
Currently it is Sunday, August 01, 2010 12:10 AM (GMT -5)
There are a total of 252,339 posts in 40,371 threads.
In the last 3 days there were 43 new threads and 304 reply posts. View Active Threads
Who's Online
This forum has 24066 registered members. Please welcome our newest member, Chas1.
17 Guest(s), 2 Registered Member(s) are currently online.  Details
Nysa, warrenbarnett
Forum powered by dotNetBB v2.42EC SP3
dotNetBB © 2000-2010

Need Support? | Forum Help Manual