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Viola.Power
Registered Member

Date Joined Oct 2009
Total Posts : 2

Posted 10/21/2009 9:38 PM (GMT -6)

Hello, i just downloaded SmartMusic and was trying to download a few peices for practice but for some reason the progress still says 0% it's been about a half an hour and it's the same, we have wireless internet at my house so maybe that's why? my computer is fairly new and internet connection is good any advice of help would be great, Thanks.

EDIT: it's still saying 0% and i don't know why any help would be nice

Post Edited (Viola.Power) : 10/22/2009 9:29:28 PM (GMT-5)

Jim Jolley
Registered Member

Date Joined Jul 2003
Total Posts : 321

Posted 10/22/2009 9:42 PM (GMT -6)

Try a reboot and see what happens.

Jim Jolley - Band Director www.chbands.com

Finale 2006c, 2008a, 2009b - Smartmusic 11 - Garritan CoMB - Vista

Jim Jolley
Registered Member

Date Joined Jul 2003
Total Posts : 321

Posted 10/22/2009 9:42 PM (GMT -6)

Try a reboot and see what happens.

Jim Jolley - Band Director www.chbands.com

Finale 2006c, 2008a, 2009b - Smartmusic 11 - Garritan CoMB - Vista

Viola.Power
Registered Member

Date Joined Oct 2009
Total Posts : 2

Posted 11/2/2009 9:50 PM (GMT -6)

it's still not working..

i have rebooted my computer several times and uninstalled and re installed smartmusic and still nothing %0 is all it says

Travis Shepard
SmartMusic Support

Date Joined Mar 2009
Total Posts : 74

Posted 11/3/2009 9:17 AM (GMT -6)

Viola.Power,

This is almost always caused by a firewall or other security program blocking SmartMusic. You can find advice at the following link: http://smartmusic.custhelp.com/app/

If you search the Knowledge Base for "firewall" (without quotes) you will find advice on allowing SmartMusic through some of the most common security programs like the Windows Firewall. There is also a general article containing the websites and file types that SM uses at this link: http://smartmusic.custhelp.com/app/answers/detail/a_id/1523/kw/firewall/r_id/101774

Should the steps above not help, you can click Submit a Support Case from the http://smartmusic.custhelp.com/app/ page and we will investigate with you in more detail.

I hope that helps!

Thanks,

Travis Shepard

SmartMusic Customer Support

MakeMusic, Inc.

These on-line forums are intended for the exchange of ideas among the users of MakeMusic products. If you'd like individual help from our technical support staff, please contact them directly at http://support.makemusic.com/

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