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MakeMusic Forum > Public Forums > SmartMusic - FORUM HAS MOVED! > Subscription Problems  Forum Quick Jump
 
How is the customer service for SmartMusic
1
Absolutely nonexistent - 25.0%
1
Pretty poor - 25.0%
0
Decent if you can get ahold of them - 0.0%
0
Pretty good - 0.0%
2
Great - 50.0%
0
I never had to contact customer service - 0.0%

 
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Prism Shard
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Email Address Not AvailablePersonal Homepage Not AvailableSend a Private Message to Prism ShardAIM Not AvailableICQ Not AvailableY! Not AvailableMSN Not Available
Date Joined Jan 2005
Total Posts : 1
  		   Posted 1/8/2005 12:05 PM (GMT -6)    Quote This PostAlert An Admin About This Post.
Help!
I bought a subscription to SmartMusic and received my package in the mail.  When I tried to activate my subscription a weird error popped up and now the program claims that there are no subscriptions on my account.  I e-mailed customerservice@smartmusic.com and got an automated response back that my MESSAGE WAS UNDELIVERABLE!
 
Is this some sort of a scam?  Why is there no customer service available?  Can someone please help?
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Tyler
Registered Member

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Date Joined Mar 2001
Total Posts : 3586
  		   Posted 1/8/2005 12:25 PM (GMT -6)    Quote This PostAlert An Admin About This Post.
I've just sent a test e-mail to that address, and I'm waiting to see if I get an undeliverable message. So far I haven't. How long did it take for you to get yours (usually they come right away)?

It's no scam. Customer service and technical support for SmartMusic is usually outstanding. It's possible that some technical problem occurred when you tried sending your e-mail. You could try resending it now..

Actually, since they won't be in the office again till monday, you might just give customer service a call at that time since it's free.

Windows XP, all updates
 

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