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MakeMusic Forum > Public Forums > Finale - Macintosh - FORUM HAS MOVED! > audio engine failed to load…please restart Finale (any thoughts from anyone?) | Forum Quick Jump
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| delcuj Registered Member
Date Joined Dec 2002 Total Posts : 5 | Posted 11/5/2013 10:09 AM (GMT -6) | | I purchased Finale 2014 last evening, and downloaded the product. When I went to start Finale 2014, I received the following error message: AUDIO ENGINE FAILED TO LOAD, PLEASE RESTART FINALE. Only have a message screen was available, but it looked like there was an error message #7…hard to tell.
In any case, there is no sound for playback, not option for hyper scribe. If I select hyper scribe as an option and try to input, the screen remains frozen, nothing happens, the marker does not move, the metronome does not click or move forward in counts.
I have a macbook pro, OS 10.8.5. There was another post similar to this, but I don't think I have the same issue. I called Make Music support this morning and will now be filling a out a system profile to see if they can trouble shoot this issue.
Just wondering if anyone is having similar issues. I have Finale 2012, and fortunately, that is still running fine, sound and all.
thanks! | Back to Top | |
| JustinP Senior Product Manager
Date Joined Mar 2009 Total Posts : 822 | Posted 11/5/2013 10:17 AM (GMT -6) | | |
| delcuj Registered Member
Date Joined Dec 2002 Total Posts : 5 | Posted 11/5/2013 10:33 AM (GMT -6) | | drop down menu has the following: - Built-in Output (which is the one selected) - Airplay - Motorola S10-HD - Motorola S10-HD(Stero)
If I do "test audio output"…there is no sound.
thanks! | Back to Top | |
| HelmutTheDancer Registered Member
Date Joined Jun 2009 Total Posts : 156 | Posted 11/5/2013 12:57 PM (GMT -6) | | I just installed 2014 and cannot get Hyper Scribe to work. Midi files load and play correctly, but I cannot record anything.The screen freezes completely. | Back to Top | |
| JustinP Senior Product Manager
Date Joined Mar 2009 Total Posts : 822 | Posted 11/5/2013 1:50 PM (GMT -6) | | |
| JustinP Senior Product Manager
Date Joined Mar 2009 Total Posts : 822 | Posted 11/5/2013 1:51 PM (GMT -6) | | |
| delcuj Registered Member
Date Joined Dec 2002 Total Posts : 5 | Posted 11/5/2013 2:08 PM (GMT -6) | | OH MY GOSH….U R GENIUS! So simple….thank you for taking the time to look into this. SOOOO excited about working in Finale 2014, thank you for your diligence….
AHHH!!!
best,
john | Back to Top | |
| JustinP Senior Product Manager
Date Joined Mar 2009 Total Posts : 822 | Posted 11/5/2013 6:13 PM (GMT -6) | | |
| bassoongoddess7 Registered Member
Date Joined Oct 2013 Total Posts : 3 | Posted 11/5/2013 6:20 PM (GMT -6) | | Justin, This is the same person from Facebook that is having that same problem. I tried the bluetooth trick and it still doesn't work. | Back to Top | |
| Mike Rosen himself
Date Joined Feb 2006 Total Posts : 14146 | Posted 11/9/2013 8:40 PM (GMT -6) | | |
| josefern Registered Member
Date Joined Jan 2007 Total Posts : 18 | Posted 11/9/2013 9:33 PM (GMT -6) | | Same audio error here. Mac Pro Mavericks 10.9 Finale 2014 "Audio Engine failed to load." error.
I don't have any playback in either midi or audio units? Whats up with the complicated fix and why bluetooth?
I've tried this all and it still does not work?
Do I have to wipe off all previous finale versions and instruments?
Finale 2012 works fine for audio, But 2014 is dead on arrival. Very time-wasting and frustrating. What else to try? | Back to Top | |
| JustinP Senior Product Manager
Date Joined Mar 2009 Total Posts : 822 | Posted 11/9/2013 11:50 PM (GMT -6) | | |
| Ned Mcgowan Registered Member
Date Joined Jan 2006 Total Posts : 2 | Posted 11/10/2013 5:58 AM (GMT -6) | | I had the same problem. Neither the bit rate and channels or Bluetooth corrected the problem. However in the Audio Midi Setup I did have a couple of settings related to the Vodburner (Skype video recorder). I unistalled the program and then Finale 2014 worked.
Ned | Back to Top | |
| josefern Registered Member
Date Joined Jan 2007 Total Posts : 18 | Posted 11/11/2013 2:30 PM (GMT -6) | | From what I can tell there are no other audio devices or interfaces running when I get this error. I've attempted to remove preferences that could have been corrupt, and unplug other audio devices. It did not help.
Please keep on posting ideas for a solution. I need to use the program for a big job in the studio, but I'm crippled until this is solved. | Back to Top | |
| Steven Errante Registered Member
Date Joined Nov 2013 Total Posts : 1 | Posted 11/11/2013 7:34 PM (GMT -6) | | Finale 2014, Mac OS 10.8.5, MacBook Pro 2.4 GHz Intel Core i5
No audio devices connected, audio output set to 44100.0 Hz / 2ch-16 bit integer
With Bluetooth on:
"Audio Engine failed to load. Please restart Finale" in improperly-sized dialog box No sound when entering notes in Simple Entry Hyperscribe either freezes or doesn't appear to receive incoming notes Playback- no sound, and I-beam indicator that shows playback point remains at the beginning of m. 1
With Bluetooth off:
Normal Finale behavior | Back to Top | |
| Jeffrey Quick Registered Member
Date Joined Jan 2004 Total Posts : 20 | Posted 11/16/2013 8:47 AM (GMT -6) | | What Steven said, except that I don't get the error message. No sound until I turned off Bluetooth, which is no loss for me. I was set for 24 bit and kept it there. Advantage in going to 16? OS 10.9, imac8 (2.4Ghz Core Duo) | Back to Top | |
| Robert Paterson Registered Member
Date Joined Feb 2003 Total Posts : 18 | Posted 11/20/2013 3:41 PM (GMT -6) | | I had the same problem, and visited this page: http://makemusic.custhelp.com/app/answers/detail/a_id/5523
I switched everything to 44.1, 16 bit, and now everything works fine, without messing with Bluetooth settings. I'll report back if any more issues crop up, but all seems fine now.
BTW: I'm using a MacPro, OSX 10.9. Robert Paterson, Composer http://www.robpaterson.com Finale 2011br2 Setup: Mac Pro Desktop Finale 2012c, TG Tools, Pro Tools, Garritan Personal Orchestra 4, etc. mAudio 88 Key USB MIDI Keyboard | Back to Top | |
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