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JackMyer
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  		   Posted 12/4/2016 6:25 PM (GMT -6)    Quote This PostAlert An Admin About This Post.
I've never encountered this problem before, but none of the sound works. When I enter in a note, it doesn't play the way it normally would, and when I do a playback, the green line that would normally appear is nowhere to be found, and I get a still screen. It acts like it's going to play it back, all the other options lock like it normally would, and I can still pause the "playback" to revert it to it's normal state, but none of the sound is being played, and I have no idea what the issue is. I attempted to delete and redownload the program, but to no avail. Finale NotePad 2012, by the way.

Post Edited (JackMyer) : 12/6/2016 10:34:14 AM (GMT-6)

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Zuill
"The Troll"



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  		   Posted 12/4/2016 11:32 PM (GMT -6)    Quote This PostAlert An Admin About This Post.
Can you contact support?

Zuill

"When all is said and done, more is said than done."
 
Win 7 64bit, 2011b, 2012c, 2014d, 2014.5, 25.1
 
Favorite Forum quote: "Please, everybody, IGNORE THE TROLL!"

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JackMyer
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  		   Posted 12/5/2016 2:52 AM (GMT -6)    Quote This PostAlert An Admin About This Post.
How does one do that?
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Ron.
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  		   Posted 12/5/2016 8:05 AM (GMT -6)    Quote This PostAlert An Admin About This Post.
I could swear I answered this question for you last night. But, here goes again. Go to the support page and read the following articles: /makemusic.zendesk.com/hc/en-us/articles/225378307-Installing-the-Garritan-Instruments-for-Finale-with-Finale-Version-25- and /makemusic.zendesk.com/hc/en-us/articles/224849967-Reinstalling-the-Garritan-Instruments-for-Finale-sound-library.

You contact support by going to the support section and filling in the form on this page: /makemusic.zendesk.com/hc/en-us/requests/new or to this page where they list their phones numbers: www.makemusic.com/contact-us/?_ga=1.192105706.1703576048.1475897728

Finale 25.1

GPO5, JaBB3, GIO, COMB2, GWI, GIFF, Steinway Basic.

Windows 7; 10 GB RAM.

www.composeforums.com

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Zuill
"The Troll"



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  		   Posted 12/5/2016 10:18 AM (GMT -6)    Quote This PostAlert An Admin About This Post.
Ron,

You had given that answer to someone else who was having a problem with v25. This is about Notepad 2012.

Zuill

"When all is said and done, more is said than done."
 
Win 7 64bit, 2011b, 2012c, 2014d, 2014.5, 25.1
 
Favorite Forum quote: "Please, everybody, IGNORE THE TROLL!"

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JackMyer
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  		   Posted 12/6/2016 10:14 AM (GMT -6)    Quote This PostAlert An Admin About This Post.
Zuill said...
Can you contact support?

Zuill

How does one do this?
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Zuill
"The Troll"



Email Address Not AvailablePersonal Homepage Not AvailableSend a Private Message to ZuillAIM Not AvailableICQ Not AvailableY! Not AvailableMSN Not Available
Date Joined Oct 2003
Total Posts : 29077
  		   Posted 12/6/2016 10:19 AM (GMT -6)    Quote This PostAlert An Admin About This Post.
At the bottom of the Support page click Ask a Question. Log in to your account and ask the question there. Support will get back to you.

Zuill

"When all is said and done, more is said than done."
 
Win 7 64bit, 2011b, 2012c, 2014d, 2014.5, 25.1
 
Favorite Forum quote: "Please, everybody, IGNORE THE TROLL!"

Back to Top

Ron.
Composer



Email Address Not AvailableClick to visit Ron.'s website.Send a Private Message to Ron.AIM Not AvailableICQ Not AvailableY! Not AvailableMSN Not Available
Date Joined Mar 2003
Total Posts : 8828
  		   Posted 12/6/2016 10:55 AM (GMT -6)    Quote This PostAlert An Admin About This Post.
JackMyer said...
Zuill said...
Can you contact support?

Zuill

How does one do this?


I already gave you the answer to this above.

Finale 25.1

GPO5, JaBB3, GIO, COMB2, GWI, GIFF, Steinway Basic.

Windows 7; 10 GB RAM.

www.composeforums.com

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JackMyer
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Email Address Not AvailablePersonal Homepage Not AvailableSend a Private Message to JackMyerAIM Not AvailableICQ Not AvailableY! Not AvailableMSN Not Available
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Total Posts : 6
  		   Posted 12/6/2016 11:33 AM (GMT -6)    Quote This PostAlert An Admin About This Post.
I just fixed it accidentally. I was downloading a video editing software, and it needed to restart the PC before it could be ran, restarting seems to have done the trick, it's functioning normally.
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Zuill
"The Troll"



Email Address Not AvailablePersonal Homepage Not AvailableSend a Private Message to ZuillAIM Not AvailableICQ Not AvailableY! Not AvailableMSN Not Available
Date Joined Oct 2003
Total Posts : 29077
  		   Posted 12/6/2016 11:46 AM (GMT -6)    Quote This PostAlert An Admin About This Post.
I am sorry we didn't suggest a reboot. I had wrongly assumed that you had done that. That is usually the cure for these kind of issues.

Zuill

"When all is said and done, more is said than done."
 
Win 7 64bit, 2011b, 2012c, 2014d, 2014.5, 25.1
 
Favorite Forum quote: "Please, everybody, IGNORE THE TROLL!"

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