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Graham Lloyd 1956
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Date Joined Feb 2014
Total Posts : 4
  		   Posted 11/13/2016 11:09 PM (GMT -6)    Quote This PostAlert An Admin About This Post.
Haven't got time to scroll through any other posts but if you've experienced Finale freezing when you leave it idle for a short period, then when you come back to the program it won't let you save the open document leaving you no alternative but to close Finale without saving, upon rebooting you find your file and all back ups have simply 'disappeared' then I have a potential fix...well, it's worked for me.

Create a new folder somewhere easily accessible (desktop?) and give it a suitable name. Through Edit/Preferences/Folder, in the Autosave/browse and Backup/browse section click on the newly created folder as your target folder. This is the fix.

For some reason, when Finale first loads onto your computer in sets 'default' folders. On some computers (it appears to be a Windows issue), Finale 'suddenly' can't find the folders for Autosave and Backups and then craps itself if it's been left open with an open file and idle for 5 or more minutes. However, if you set up a new target folder, as explained above, the issue may be the fix you've been looking for. I've now left my computer on, Finale open and an open file for over 2 hours to come back to it and continue working with no more freezing. I know the boys and girls are 'onto a fix' (by the way, it happened to me in Finale 25, too) but I'm not sure how long it will take for a fix to be available. Again, not sure if it's a Finale or Windows issue but the 'lean' is towards it being a Windows issue (and not necessarily all versions). I'm currently using Window 7 and have experienced this issue in Finale 2014, 2014.5 (and all maintenance upgrades) and now Finale.

For what it's worth.

Graham Lloyd
Graham Lloyd Music
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Zuill
"The Troll"



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Date Joined Oct 2003
Total Posts : 29077
  		   Posted 11/14/2016 12:58 AM (GMT -6)    Quote This PostAlert An Admin About This Post.
This has been a Finale issue for years. I always create my own folders for this reason. If you have more than 1 version of Finale resident, this is especially important. Don't mix files from different versions. If you do, you'll get really confused. Setting a unique folder for .tmp files is also a wise idea.

Zuill

"When all is said and done, more is said than done."
 
Win 7 64bit, 2011b, 2012c, 2014d, 2014.5 
 
Favorite Forum quote: "Please, everybody, IGNORE THE TROLL!"

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