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ksuiter
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Date Joined May 2010
Total Posts : 11
  		   Posted 2/13/2012 6:14 PM (GMT -6)    Quote This PostAlert An Admin About This Post.
I am currently using Finale 2011 & SmartMusic 2012 on a Mac. Used Finale for years, but just recently began using SmartMusic with our program. I am trying to create a file in Finale for assessment. Each time I export the file, Finale closes unexpectedly. Not sure what is causing the problem. Just curious if anyone else is having this problem or perhaps has a solution. Thanks for any help!

Kevin
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Jim Jolley
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  		   Posted 2/13/2012 10:15 PM (GMT -6)    Quote This PostAlert An Admin About This Post.
Not me, but can you trace the steps as to when it crashes. I use windows but maybe I can help.

Jim Jolley - Band Director - Center Hill Middle School

Finale 2006c, 2008a, 2009b, 2010a, 2011b - Smartmusic 2012 - Garritan CoMB - Vista

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Kevin S.
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Total Posts : 8
  		   Posted 2/13/2012 10:23 PM (GMT -6)    Quote This PostAlert An Admin About This Post.
Once I have the exercise in Finale, I click on the export to SmartMusic. It brings up the window to choose 1 of 3 options & I am picking "Assessment." Leave all the boxes checked for the instruments that I need files for. Once it starts exporting, it gets to 16%, freezes, and quits unexpectedly. Happens every time.

Thanks for any help!
Kevin
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Jim Jolley
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  		   Posted 2/13/2012 11:52 PM (GMT -6)    Quote This PostAlert An Admin About This Post.

lets try the standards answers.

Have you rebooted the machine? check your anti virus software. scandisk if you have that too.

If that don't help, I'd call tach support

Jim Jolley - Band Director - Center Hill Middle School

Finale 2006c, 2008a, 2009b, 2010a, 2011b - Smartmusic 2012 - Garritan CoMB - Vista

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herbertg
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  		   Posted 2/16/2012 7:51 AM (GMT -6)    Quote This PostAlert An Admin About This Post.
Hello,

long time ago, I had a similar problem. The solution was to set the audio output to MIDI, not Garritan or similar and speaker to 'SmartMusicSynthesizer'.

Good luck!

Herbert
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James Lund
SmartMusic Technical Product Manager



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Date Joined Aug 2004
Total Posts : 128
  		   Posted 2/20/2012 9:59 AM (GMT -6)    Quote This PostAlert An Admin About This Post.
Kevin,

Please send the .MUS file to our Finale tech support folks for help at makemusic.custhelp.com/app/ask - they should be able to help identify the problem, if it's not what Herbert is suggesting.

Thanks!

James Lund

MakeMusic, Inc.

These on-line forums are intended for the exchange of ideas among the users of MakeMusic products. If you'd like individual help from our technical support staff, please contact us directly at www.smartmusic.com/support.

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Choirguy
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Total Posts : 65
  		   Posted 2/20/2012 10:08 AM (GMT -6)    Quote This PostAlert An Admin About This Post.
Try downloading Finale 2012a for the 30 day free trial. See if that resolves the issue.
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