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Timekeeper
Time Lord



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Date Joined Jan 2009
Total Posts : 585
  		   Posted 12/7/2013 12:55 AM (GMT -6)    Quote This PostAlert An Admin About This Post.
Suddenly, my F12c does not have access to the help files. When I choose that option, I get an error message.
Finale cannot open this help topic because it cannot find the necessary file.
You must connect to the internet or reinstall Help Files from your Finale CD to use this feature.
 
I've reinstalled the program six times, and rebooted each time. I still get the error.
Does anyone know how to fix this?
By the way, I did check to make sure that the files were still on my computer. They are.

Matthew
Albuquerque, NM, USA
Author: Tornado Mountain
Symphony of Albuquerque Principal VIOLIST
Windows Vista (32 bit), Finale 2012,PM 2009, NP 2012 3GB RAM
Favorite Forum Post: "This is What You Get For Asking A Robot To Compose For You."

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Timekeeper
Time Lord



Email Address Not AvailablePersonal Homepage Not AvailableSend a Private Message to TimekeeperAIM Not AvailableICQ Not AvailableY! Not AvailableMSN Not Available
Date Joined Jan 2009
Total Posts : 585
  		   Posted 12/7/2013 1:06 AM (GMT -6)    Quote This PostAlert An Admin About This Post.
Sorry. I realized that I installed Finale on my D drive, but it was looking for the files on my C drive. Changed preferences, and no more problems.

Matthew
Albuquerque, NM, USA
Author: Tornado Mountain
Symphony of Albuquerque Principal VIOLIST
Windows Vista (32 bit), Finale 2012,PM 2009, NP 2012 3GB RAM
Favorite Forum Post: "This is What You Get For Asking A Robot To Compose For You."

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shoe123
Registered Member

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Date Joined Jan 2014
Total Posts : 2
  		   Posted 5/10/2014 2:23 PM (GMT -6)    Quote This PostAlert An Admin About This Post.
When I try to access the user manual in finale I keep getting "Finale cannot open this help topic because it cannot find the necessary file. You must connect to the internet and reinstall help files from your finale cd to use this feature." I looked in preferences/folder and the use online manual when available was checked. It has always worked until today!!! And do you need to uninstall finale and then reinstall?
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Ron.
Composer



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Date Joined Mar 2003
Total Posts : 8828
  		   Posted 5/10/2014 3:48 PM (GMT -6)    Quote This PostAlert An Admin About This Post.
Something must have changed on your system or in your Finale setup to suddenly start giving you "can't find file..." messages. You didn't say what program or version you are using, but, generally, if you look in Preferences -> folders it will tell you where Finale thinks your help files are. If they are not there, then search for "finale.htm" on your system (which should be in a subfolder called "Help Files" under the main Finale folder).

There is no need to uninstall Finale before doing an install to recover the help files--if that's what you are planning to do

Finale 2014 with Garritan Personal Orchestra 4.0.
JABB 3 and Concert & Marching Band 2.
Steinway: basic. Garritan's Instant Orchestra.
Garritan World Instruments. TGTools Pro
Windows 7 Home Edition, AMD FX-8100 8-Core Processor, 10 GB RAM
onboard Beats Audio sound card

violin and flamenco guitar, composer

Administrator, The Compose Forums
Specializing in contemporary art music

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