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| MakeMusic Forum > Public Forums > Finale - Macintosh - FORUM HAS MOVED! > [SOLVED!] AUTHORIZATION MAVERICKS TROUBLE - NEED HELP!!! | Forum Quick Jump
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Patrick Akridge
Registered Member
      
Date Joined Feb 2014
Total Posts : 8
|  Posted 2/27/2014 6:55 PM (GMT -6) |   | Hello. I am using 10.9.2 (Mavericks) and FINALE' 2014 and authorization WILL NOT stay. I have to reauthorize everytime I open Finale'. I've tried EVERYTHING. I closed all apps and among other troubleshooting steps:
- I created the test account under Customer Service steps. - DIDN'T HELP.
- I created a new 'location' in Network Preferences and deleted all connections except Wi-Fi. Changed the service order with Wi-Fi on top. Rebooted and Reopened Finale' with hope. - AUTHORIZATION DOESN'T STICK.
- I changed the Service Order preferences for the "Automatic" location. - DIDN'T HELP EITHER.
- Tried reinstalling Finale' MULTIPLE times.
- Tried closing all apps with activity monitor. All user apps except one that is unclosable were closed. - DIDN'T WORK
I've even got an active email conversation going with Customer Service.
PLEASE HELP ME! This is driving me insane. My information is already filled out when launching Finale', so all I have to do is hit the enter key multiple times, but I can't keep having to deal with this. I don't have time to fool with it every time I practice or copy parts.
All responses are highly appreciated.
Here's what you can try to fix Finale':
First you need to make Finder show HIDDEN FILES:
If running 10.9 (Mavericks), follow these steps...
1.) Search for Terminal in Spotlight
2.) Run this command:
defaults write com.apple.finder AppleShowAllFiles TRUE
3.) Run this command:
killall Finder
4.) Reopen Finder if needed (if it doesn't open)
5.) Follow Steps Below...
If running 10.7 or 10.8:
1.) Do step 1 as above.
2.) Run this command. Note the capitalization is different than the command above:
defaults write com.apple.Finder AppleShowAllFiles TRUE
"Finder" is capitalized.
3.) Run steps 3, 4, and 5 as above.
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Now to the Finder steps:
1.) Quit ALL instances of Finale', Print Music, etc.
2.) open Finder
3.) Navigate to HDD, Library, Application Support
4.) If you've completed the steps above as indicated, you can now see hidden files. DELETE all files that start with "reg" or "REG" (i.g. reg12.txt)
5.) If it makes you feel better, empty the "trash".
6.) Reopen Finale' and reauthorize
7.) Save Files and Quit ALL instances of Finale'. You will see that a new "reg##.txt" file has been generated. (It won't be the actual 'pound' symbols. It'll more than likely be a number)...
8.) Reopen Finale' and see if it 'sticks'...
9.) Reboot or do anything you can (that you did before) to see if Finale' crashes, etc...
10.) If it DOES NOT stick, retry these steps and go from there.
I tested this with Mavericks (10.9) and Finale' 2014, but you can try it with any OS/Finale' I guess. Oh my! Glad I had help in solving it!
If you can't see hidden files, then you may try downloading the "SECRETS" preference pane. If you do that, you won't need to fool with commands. It made it easier for me, but you know, do whatever.
This tutorial was written because one of the posts helped me, so I did this to try and help you. Please don't pirate software. Buy Finale'. Use Finale'. Have fun composing music.
Patrick
Here's what I'm runnin':
Late 2013 MacBook Pro (13.3 inch with Retina Display) and Mavericks 10.9.2... Finale 2014a v2647. Genuinely authorized (after I authorize it every time I open it!)Post Edited (Patrick Akridge) : 3/2/2014 5:03:41 PM (GMT-6) | | Back to Top | |
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Patrick Akridge
Registered Member
Date Joined Feb 2014
Total Posts : 8
| Posted 2/27/2014 7:02 PM (GMT -6) | | Okay...
However, I want the native OS X version because I want FULL compatibility and no lag issues. | | Back to Top | |
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Patrick Akridge
Registered Member
Date Joined Feb 2014
Total Posts : 8
| Posted 2/28/2014 8:16 AM (GMT -6) | | Thank you much.
And ... I have to reauthorize EVERY time I open Finale'. I'll edit the OP. | | Back to Top | |
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Patrick Akridge
Registered Member
Date Joined Feb 2014
Total Posts : 8
| Posted 2/28/2014 6:07 PM (GMT -6) | | Yes. That's correct. Customer Support said that it doesn't take another spot as long as components are the same. By components I think they mean the survey/authorization info.
It needs to be reauthorized everytime I open it.
Please help. | | Back to Top | |
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Patrick Akridge
Registered Member
Date Joined Feb 2014
Total Posts : 8
| Posted 2/28/2014 6:10 PM (GMT -6) | | Oh, and I don't really care if they're keen on seeking help or talking about it. I paid nearly $300 for their program. If they ban or turn against speaking about a problem to get help, then that's even more reason to switch to Sibelius.
Thank you very much for your responses.
Do you know of any way to fix this issue? | | Back to Top | |
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Dr. Wiggy
Early music: modern methods
Date Joined Jun 2006
Total Posts : 12628
| Posted 3/1/2014 3:03 AM (GMT -6) | | Patrick Akridge said...
Oh, and I don't really care if they're keen on seeking help or talking about it. I paid nearly $300 for their program. If they ban or turn against speaking about a problem to get help, then that's even more reason to switch to Sibelius.
MM will be more than happy to help you work through the problem, but they are not keen on the forum discussing methods that might be seen as reverse engineering or circumventing. That's what I meant.
Did you try deleting those file I mentioned?
It's weird that it authorises, but then presumably deauthorises every time. Normally, you can only have two computers authorised, and sometimes the same computer can "use up" the 2 authorisations if the hardware seems to change.
The only other things I can suggest are: run a repair on your hard drive (NB: Repair disk, not permissions**). Boot to the recovery partition or other system disk and run Disk Utility.
Also, create a brand new admin user account, and see if you can authorise Finale successfully from there.
** Well, you could try repairing permissions as well. It doesn't do anything for third-party software, but anecdotally it fixes random things.
"This is me helping."
Finale 2014, 2012 MacMini; 2012 MacBook Pro (10.9)
Edirol FA-66; M-Audio Oxygen 61; Yamaha PSR-410, HP Laserjet 5200 DTN
Ancient Groove Music www.ancientgroove.co.ukPost Edited (Wiggy) : 3/1/2014 5:31:49 AM (GMT-6) | | Back to Top | |
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Patrick Akridge
Registered Member
Date Joined Feb 2014
Total Posts : 8
| Posted 3/1/2014 7:09 PM (GMT -6) | | Thanks. I've tried the new admin account but didn't help.
I understand what you meant. :)
Oh and, I haven't tried deleting files (I'm not at home) | | Back to Top | |
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Patrick Akridge
Registered Member
Date Joined Feb 2014
Total Posts : 8
| Posted 3/2/2014 5:48 PM (GMT -6) | | Praise the lord! I think I've got it fixed. I deleted all reg.txt files from Application Support folder. Its fixed!
Thanks for all replies.
Patrick | | Back to Top | |
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