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MakeMusic Forum > Public Forums > Finale - Macintosh - FORUM HAS MOVED! > No access to the support portal  Forum Quick Jump
 
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Jonsenisnotavailable
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Date Joined Aug 2013
Total Posts : 3
  		   Posted 5/8/2014 3:11 AM (GMT -6)    Quote This PostAlert An Admin About This Post.
I have tried repeatedly to access the support portal on the makemusic website, and am redirected to the front page every time.

Does anybody know if this will be fixed any time soon?
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Vaughan
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Date Joined Jun 1999
Total Posts : 4984
  		   Posted 5/8/2014 4:19 AM (GMT -6)    Quote This PostAlert An Admin About This Post.
Are you going to www.finalemusic.com? There the support link works as expected, for me, at least.

Vaughan

Finale 3.2 - 2014, Sibelius 4 - 7
Tobias Giesen's plugins, full version, Robert Patterson plugins, Dolet 6 plugin
MacOS 10.9.2
MacPro 6GB, MacBookPro (2011) 8GB
Kontakt 4.2

Amsterdam

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Jonsenisnotavailable
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Date Joined Aug 2013
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  		   Posted 5/8/2014 4:44 AM (GMT -6)    Quote This PostAlert An Admin About This Post.
I think I have tried just about every single possible way of getting to it. It just defaults to the front page.

Including Chrome and Safari on my MBP, Chrome and the browser on my Samsung phone. I have tried www.makemusic.com and www.finalemusic.com. I have tried inputting the complete URL, as well as linking from the front page. I have deleted cookies and browser history. Nothing works, I just end up on the front page.

Just to be clear, I have no problem getting to the FAQs. The problem occurs when I try to go to "Ask a question" or "My support cases".

Yes, I am logged in.

If it helps, I am in Norway.
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David Ward
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Date Joined Aug 2009
Total Posts : 2834
  		   Posted 5/8/2014 5:32 AM (GMT -6)    Quote This PostAlert An Admin About This Post.
Jonsenisnotavailable said...
If it helps, I am in Norway.
That's it, I think.

Someone else from Norway, I think forum member Skjalg, had this same problem. Maybe send him a private message via the forum - his profile page should be at forum.makemusic.com/profile.aspx?f=6&p=8887 - to ask if it was him and if he found a solution.

David Ward
www.composers-uk.com/davidward

Finale 2014a with Mac 10.8.5
Finale 2010b with Mac 10.6.8
full TGTools

Since 2001 have used F 2001, 2003, 2007, 2009, 2010, 2014

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Skjalg
Accordion man



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Date Joined Nov 2000
Total Posts : 927
  		   Posted 5/8/2014 5:44 AM (GMT -6)    Quote This PostAlert An Admin About This Post.
I sent a Facebook Message to Finalemusic. Don't know what they did, but it got fixed. I had exactly the same problem as you, MacBook, iPad, iPhone, Safari, Chrome etc.

Skjalg Bjørstad, Norway

_____________________________________________

Finale 3.0.6 > 2014a, Macbook Pro OS X 10.9.1, 8 gB RAM, 750 gB, Garritan JABB, GPO full version, Garritan COMB, Komplete 8 (Kontakt 5 etc.); Akai MPK mini, M-audio KeyStation 88es, Yamaha CP-33, PreSonus AudioBox USB, Logic Pro X A live recording here.

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Jonsenisnotavailable
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Date Joined Aug 2013
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  		   Posted 5/8/2014 5:50 AM (GMT -6)    Quote This PostAlert An Admin About This Post.
Ok, cool. Facebook is next on my list.
Thanks
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Erin Vork
Notation and Garritan Product Specialist

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Date Joined Nov 2011
Total Posts : 185
  		   Posted 5/8/2014 9:43 AM (GMT -6)    Quote This PostAlert An Admin About This Post.
I just sent you a PM to get some more info from you. We should be able to get this sorted out.

Sorry about the troubles!

Erin Vork
Notation and Garritan Product Specialist
Product Management
MakeMusic, Inc.

Need technical help? Click here to submit a support case.

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