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MakeMusic Forum > Public Forums > Finale - Macintosh - FORUM HAS MOVED! > audio engine failed to load…please restart Finale (any thoughts from anyone?)

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La Leyenda
Female. Composer. Legend.

Date Joined Oct 2013
Total Posts : 774

Posted 11/22/2013 6:42 AM (GMT -6)

You have a sound card that ONLY supports 48kHz and not 44.1? You've got a winner then!

Vaughan
Registered Member

Date Joined Jun 1999
Total Posts : 4984

Posted 11/22/2013 8:13 AM (GMT -6)

Not the sound card. External USB speakers from Bose. If I don't mind clicking away the error message (four times!) I can use them with Finale but if I want to export audio, I either have to switch to the internal speakers or change the pitch of the file in Audacity. It's only a minor irritation.

Vaughan

Finale 3.2 - 2014, Sibelius 4 - 7
Tobias Giesen's plugins, full version, Robert Patterson plugins, Dolet 6 plugin
MacOS 10.9
MacPro 6GB, MacBookPro (2011) 8GB
Kontakt 4.2

Amsterdam

delcuj
Registered Member

Date Joined Dec 2002
Total Posts : 5

Posted 1/8/2014 11:17 PM (GMT -6)

I'm back. I started this conversation a couple of months ago, and everything was fine, until I downloaded a upgrade to 2014 as it appeared when I opened finale. I now have the same error message " Audio Engine Failed to Load" - a message that appears in a box that isn't even full sized. There is no active USB device, I have also tried the other advice - Change the format to 44100.0 Hz and 2ch-16bit. - NO LUCK

I can't use hyper scribe because it freezes, there is no sound. If I just downloaded this upgrade, my fear is that others may not have experienced this issue....yet. Does anyone have any thoughts?

I have a mac book pro, 10.9.1

I should have known not to upgrade so fast.......

HELP!

thanks...

Vaughan
Registered Member

Date Joined Jun 1999
Total Posts : 4984

Posted 1/9/2014 2:49 PM (GMT -6)

I'm back, too. I get exactly the same results* (will report them to MM), including the same truncated error message box. I've also tried changing system settings and using the internal speakers set to 44,1 mHz but it doesn't help. Now I don't have any sound at all, either. Grrr!

*Interestingly, this happens on my MacPro but not my MacBookPro.

Vaughan

Finale 3.2 - 2014, Sibelius 4 - 7
Tobias Giesen's plugins, full version, Robert Patterson plugins, Dolet 6 plugin
MacOS 10.9
MacPro 6GB, MacBookPro (2011) 8GB
Kontakt 4.2

Amsterdam

Dr. Wiggy
Early music: modern methods

Date Joined Jun 2006
Total Posts : 12628

Posted 1/9/2014 3:00 PM (GMT -6)

Hmm.. I notice that earlier in this thread, someone had AirPlay as an option in their Audio devices. Someone else with a crashing problem also had it, I think.

Might be worth turning off AirPlay as an experiment?

"This is me helping."

Finale 2014, 2.6Ghz 2012 MacMini 16Gb RAM (10.9); 2009 MacBook
Edirol FA-66; M-Audio Oxygen 61; Yamaha PSR-410, HP Laserjet 5200 DTN
Ancient Groove Music www.ancientgroove.co.uk

Juraj Bartos
Registered Member

Date Joined Jan 1999
Total Posts : 492

Posted 1/9/2014 3:15 PM (GMT -6)

Hello guys,

I installed Finale 2014a update yesterday and it worked just fine (TGTools working!!!!).

Today I opened Finale and had the same "Audio device failed to load - err. 7" as far as I could recognise (out of dialog box).

I can reproduce the crash - Finale 2014a works and opens fine if I do not attach my Thunderbolt Belkin docking station with some HDD's and Korg MicroKey MIDI keyboard attached.

If I attach that Belkin with all those HDDS and other peripherals Finale crashes every time.

Sending this to MM support.

Juraj Bartos, www.serenaders.sk

Finale 2001-2012c, Finale 2014
Tobias Giesen TGTools, Patterson Plugins, Jari Williamsson Plugins
ProTools 10.3.2, Pro Tools 11, Waves Platinum, Sibelius 7

MacBook Pro 15" 2,6 GHz Intel Core i7, 16 GB RAM, Mac OS X 10.8.5 (retina with SSD HD)
MacBook Pro 17" , 2,16 Dual Core, 2GB RAM, Mac OS X 10.6.8
Korg Micro Key 61/49/25, M-Audio Keystation Mini 32

Finale 2.2 - 2008
Asus W1, 2 GHz Centrino, 1 GB RAM
Windows XP Pro

File Attachment :
Finale 2014a Audio engine failed to load report.pdf 191KB (application/pdf)

This file has been downloaded 318 time(s).

Juraj Bartos
Registered Member

Date Joined Jan 1999
Total Posts : 492

Posted 1/9/2014 3:41 PM (GMT -6)

I downgraded back to Finale 2014 and it works fine again even with my Belkin Thunderbolt dockin station and all peripherals attached, even TGTools works

shecktek
Registered Member

Date Joined Aug 2000
Total Posts : 5

Posted 1/9/2014 8:01 PM (GMT -6)

Hello, this "Audio Engine Error " pop-up when finale 2014a starts up was eliminated here by removing a USB Apogee GIO device.

I have multiple usb hubs with plenty of devices connected to an imac -- even a blackmagic intensity extreme via thunderbolt.

The only item on my setup which caused that "Audio Engine Error" was the apogee GIO .
The latest mavericks driver was also installed for the GIO but as long as it is connected, that "Audio Engine Error" remains.

culprit here: Apogee GIO usb device

Allso noted that the other audio devices were in 44.1khz 24bit mode and all was fine ; however, changing the sample rate to 48khz caused a crash.

tnw2933
Registered Member

Date Joined Oct 2001
Total Posts : 12

Posted 1/18/2014 12:54 PM (GMT -6)

I have just purchased a new Mac Pro 6.1 which I am using with Apple's 27 in. Thunderbolt Display. I downloaded Finale 2014a from Finale's web site, installed it without any errors messages appearing, and double clicked on the Finale 2014 icon to run the application. I get the immediate error message "Audio Engine Error". Audio engine failed to load." I cannot use Finale as nothing happens when I click on play.

I have tried the following measures to solve the problem. (1) I have gone into the Audio Midi Setup Utility and made sure that the Default Audio Device (Display Audio) is selected and that 44.1 is selected as the sample rate with a bit rate of 16. (2) I have uninstalled and reinstalled Finale 2014a on this Mac Pro. (3) I have made sure that audio setup is correct in Finale 2014a. (4) I have gone into System Preferences> Sound and tried the internal audio speaker on the Mac Pro 6.1 with the Audio Devices setup in Finale 2014a to internal sound input. (5) I turned off Bluetooth. NONE of these measures have helped. In summary, Finale 2014a will simply not run on Apple's flagship $10,000+ Mac Pro.

Pleas note also that I am running Finale 2014a on my six year old Mac Pro 3.1, and it runs perfectly with no problems with the Audio Engine failing to load.

This thread seems to offer a number of suggestions, all of which I believe that I have tried. Does anyone have any idea what I should try next?

Tom

Bill Stevens
Registered Member

Date Joined Jun 2000
Total Posts : 5408

Posted 1/18/2014 2:31 PM (GMT -6)

Some people were having playback problems because in the 2014a update Garritan rolled the Aria player back to an old version. Let me see if I can find that thread.

Bill

Here's what MM customer support wrote: Finale 2014a does come with the most current version of the ARIA player (version 1.620). However, GPO4 is a few years old and it has an older version of the ARIA player. If you install GPO after you install Finale, the GPO installer will roll back your ARIA player. If you were to install them in the other order (GPO4 and then Finale), you'd have the correct version of the ARIA player.

Finale 2014a (all versions since 1.0)
Mostly I use 2011c
Staff Paper and #2 Pencil with eraser
OS 10.9.1

Post Edited (Bill Stevens) : 1/18/2014 1:35:51 PM (GMT-6)

tnw2933
Registered Member

Date Joined Oct 2001
Total Posts : 12

Posted 1/18/2014 3:16 PM (GMT -6)

Bill,

I assume that you are directing this to me, and I thank you for your suggestion.

I don't believe that 2014a rolled back the Aria Player because I opened it and it is version 1.620 which apparently is the latest version.

I am going to try re-downloading 2014a again and reinstalling one final time.

Tom

CCMP
Registered Member

Date Joined Feb 2005
Total Posts : 319

Posted 1/18/2014 3:48 PM (GMT -6)

The last week I've setup my System Audio to internal. In Finale I have changed my audio setting to my external Motu 896 mkIII. It looks more stable now. Only Finale is using my Motu, all the other programs using the internal speakers.

CCMP (Cees Coenen Music Productions)

WWW.CCMP.NL

Finale 2014 - Logic Pro X - Ableton Live on OS X 10.9.1 (Mavericks)
Garritan JABB - Garritan Concert and Marching Band - EZ Drummer - Superior Drummer - Spectrasonics Omnisphere and Trillian

tnw2933
Registered Member

Date Joined Oct 2001
Total Posts : 12

Posted 1/18/2014 4:46 PM (GMT -6)

Just an update on my failure to load the audio engine problem in Finale 2014. I just installed Finale 2012 on my new Mac Pro 6.1 and it plays back perfectly with no problems. I did not have to change any settings after installing Finale 2012. Finale 2014 still gives the Audio Engine failed to load warning on opening and does not play. Clearly, there is a problem on some Macs with Finale 2014a.

Tom

Jim Balentine
Registered Member

Date Joined Nov 2004
Total Posts : 258

Posted 1/18/2014 6:20 PM (GMT -6)

I was having a similar problem, and MM support found that it was the Mac Display Audio that was causing the problem, apparently because it has only a single mono input. I disconnected the Display USB cable and 2014a has worked fine since. I was told they are working on a fix for it. My display is a 27" Cinema, not a Thunderbolt, but it might be the problem, if not a solution.

Jim

Finale 2012c, ?Finale 2014a? - MacPro 2.93 GHz, 6 GB RAM, OS 10.9.1 (home office); Macbook Pro 2.3 GHZ - OS 10.9.1 (portable office)
M Audio Keystation 61es
Finale 2012c - iMac 3.2 GHz, OS 10.6.8 (school office), Ensoniq KS-32

tnw2933
Registered Member

Date Joined Oct 2001
Total Posts : 12

Posted 1/18/2014 7:28 PM (GMT -6)

Jim,

Thanks for the helpful tip. I have a stereo audio output from the Apple 27 in. Thunderbolt display. I hate to disconnect the display's USB from my Mac Pro as I am using it's USB inputs for my mouse. I did try changing the audio out of the Mac Pro to the internal audio speakers and made the same change inFinale 2014a, but that did not help.

Tom

Jim Balentine
Registered Member

Date Joined Nov 2004
Total Posts : 258

Posted 1/19/2014 8:42 AM (GMT -6)

Tom,

Apparently it's not the outputs from the Display - mine are stereo too - it's the input which is mono. Why that should affect it is a mystery, but my guess is that now you can't manage Audio Units from Finale; it scans for everything on your machine, and if it doesn't like what it finds for any reason, it doesn't work. I hated disconnecting the USB from the Display too, but added a hub for keyboard and mouse - I still miss the camera and microphone, so I don't make Facetime or Skype calls anymore from this machine, but Finale 2014a is working.

I think they are working on it - hopefully will have another update before too long.

Jim

tnw2933
Registered Member

Date Joined Oct 2001
Total Posts : 12

Posted 1/19/2014 12:40 PM (GMT -6)

Jim

I am very grateful for your help.

I fully understand what you are saying, and I respect your choice to disconnect the USB connection of your display in order to get Finale 2014a to work.

I have made the decision that I am not willing to give up the display audio and USB on my Apple Thunderbolt Display just to get Finale 2014a to work. I reinstalled Finale 2012, which works fine without the need to disconnect the USB connection to the display.

I am quite hopeful that MakeMusic can address this issue rapidly so I can begin using Finale 2014.

Again, thank you for taking the time to respond with some helpful advice.

Tom

DGGP
Registered Member

Date Joined Jan 2004
Total Posts : 43

Posted 2/13/2014 3:15 AM (GMT -6)

I had this problem and seemed to have solved it by getting rid of a file called soundflower.kext from /System/Library/Extensions. ( https://discussions.apple.com/thread/3983126?start=15&tstart=0 )

tnw2933
Registered Member

Date Joined Oct 2001
Total Posts : 12

Posted 2/13/2014 12:24 PM (GMT -6)

Thanks for the response. I have no soundflower.ktext file in my Systems>Library>Extensions.

I filed a tech support ticket with MakeMusic, and received a response indicating that this was a known problem with Finale 2014a and was because the display audio input is mono whereas Finale 2014a is expecting a stereo input. They indicated that the problem would be addressed in the next update to Finale 2014. I am disappointed that more than a month later I am still waiting for an update that makes Finale 2014 useable on my new Mac Pro. I have reverted back to finale 2012 on this computer, but I will not be updating Finale again if this problem is not addressed. I am not going to disconnect my Thunderbolt display just tot use Finale 2014a.

Tom

loff56
Registered Member

Date Joined Nov 2002
Total Posts : 75

Posted 4/22/2014 3:45 PM (GMT -6)

Oy! Just rigged up my new system. Brand new Macbook Pro, Brand New Thunderbolt Display. Came across the same problem with 2014a. The audio engine loads when the display is disconnected, but not when it's connected! MAN is that an inconvenience to say the LEAST!! But thanks for tracking down this problem. I couldn't figure out what it was until I read this thread. I sure hope MM fixes this in the next update. The good news is that I don't have a lot of people working in 2014 yet. But I'm gonna' have to do some bouncing between 2012 and 2014 I think until the issue gets resolved. At least 2014 is usable, just... you know... you just can't hear anything. OY

Thanks for the info though. And hopefully this will get resolved soon!

Mike Rosen
himself

Date Joined Feb 2006
Total Posts : 14146

Posted 4/22/2014 4:06 PM (GMT -6)

Loff,
Please file a report with Tech Support. The more people who write in with a problem, the better the chance for a fix.

Mike Rosen
www.specialmillwork.com

Bass with Choir of the Sound www.choirofthesound.org
Volunteer notation editor (The Gang of Eight) for the Barbershop Harmony Society
FINALE TIPS at www.specialmillwork.com/finale-tips-and-tricks/index.html

Finale 2010, 2011, 2012c, 2014a, but using 2012 again, on Mac 10.9.2
Simple Entry, QWERTY keyboard. That's my system, and I'm stickin' to it.

"As a musician, he's a damn fine woodworker."

Erin Vork
Notation and Garritan Product Specialist

Date Joined Nov 2011
Total Posts : 185

Posted 4/22/2014 4:19 PM (GMT -6)

Hi Loff,

There is a good chance that you're running into the same issue as Jim's. If that's the case, we do have a fix coming for you. To be sure, can you find an upload your Plogue logs? You'll find them here:

1. open Finder, then hold down SHIFT+COMMAND+G
2. Type or copy & paste the following location:
~/Library/Application Support/Makemusic/Finale
3. open the folder named PlogueEngine
4. Find the file named PlogueEngine.log and copy it to your desktop

Erin Vork
Notation and Garritan Product Specialist
Product Management
MakeMusic, Inc.

Need technical help? Click here to submit a support case.

loff56
Registered Member

Date Joined Nov 2002
Total Posts : 75

Posted 4/22/2014 4:21 PM (GMT -6)

Just did! It's seriously a big issue! And of course 2011 and 2012 don't suffer this same problem.

2014b must be coming relatively soon, no? It's been a while since the "a" release, right? I don't know what I'm gonna' do if this isn't fixed in "b". I don't want to go back to using my old monitor. This Thunderbolt 27" monitor is the bomb!! :-(

loff56
Registered Member

Date Joined Nov 2002
Total Posts : 75

Posted 4/22/2014 4:24 PM (GMT -6)

Here's that PlogueEngine file you're looking for...

Thanks,
Jason

File Attachment :
PlogueEngine.log 9KB (application/octet-stream)

This file has been downloaded 365 time(s).

Erin Vork
Notation and Garritan Product Specialist

Date Joined Nov 2011
Total Posts : 185

Posted 4/22/2014 4:27 PM (GMT -6)

Hi Loff,

I found this in the Plogue log:

E:2708586920:1138961800:Display Audio
E:2708586920:1138961802:Pa_openStream: Error number: -9998 message: Invalid number of channels
I:2708586920:1138961805:-------------------------------------------------------------------------------

That's good news! We do have a fix for this problem in the works for Finale 2014b. We're currently testing the update, and it will be out later this spring.

Erin Vork
Notation and Garritan Product Specialist
Product Management
MakeMusic, Inc.

Need technical help? Click here to submit a support case.

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