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MakeMusic Forum > Public Forums > SmartMusic - FORUM HAS MOVED! > Problems with revised Suzuki Violin 1, 3 errors downloading components  Forum Quick Jump
 
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violajack
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  		   Posted 11/5/2010 11:57 AM (GMT -6)    Quote This PostAlert An Admin About This Post.
Original ones play back fine, but the revised editions are having problems. There are new pieces in the revised editions, so it will not always be possible to just fall back on the originals. Also, these failures happened in lessons, costing my students time. I'd rather not have to play through ever piece in every book to make sure they all play back correctly.

That said:

Revised book 1: perpetual Motion in D "The selected accompaniment cannot be opened." Other pieces in the book play back fine, just this one that I've found so far. I have removed and redownloaded the book, but it still fails to play PM in D.

Revised book 3: Both Gavotte in G minor and Bach Bourree say they need to download a new component. The first time it seemed to start, but failed somewhere along the way. I was definitely connected to the internet. Now, at home, while definitely connected to the internet, I get "There was a problem downloading a component. Please check your internet connection and try again." Then "Unable to load 'BigBasso.sfx'." Other pieces in the book playback fine.

This is a fresh install on a new computer. I have had no previous versions. I had no problem with these accompaniments on an older machine. What can I do to correct these errors?
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James Lund
SmartMusic Technical Product Manager



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Date Joined Aug 2004
Total Posts : 128
  		   Posted 11/8/2010 5:37 PM (GMT -6)    Quote This PostAlert An Admin About This Post.
Violajack,

I wrote up the book 1 problem you've described earlier today. I can't reproduce the component download error, but usually when folks see the "BigBasso" error it's because their Internet security software is blocking SmartMusic (or is blocking .sfx or .rar files from being downloaded). If you haven't already set up a case with us, please do so in regards to your second issue, and thanks for reporting the first. Our repertoire folks should take care of that one pretty quickly.

Thanks,

James Lund

MakeMusic, Inc.

These on-line forums are intended for the exchange of ideas among the users of MakeMusic products. If you'd like individual help from our technical support staff, please contact us directly at www.smartmusic.com/support.

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violajack
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  		   Posted 11/9/2010 3:31 PM (GMT -6)    Quote This PostAlert An Admin About This Post.
I did set up a support case, and the current solution is once again to delete my entire library and redownload everything. I already had to do that when my catalog failed to update when I upgraded to 2011, and I'm just not doing that again. If you can help me just find and remove the offending bigbasso.sfx and redownload just that, I would appreciate it. I have not yet been able to find the file simply by searching the hard drive.

The only security software I'm running is Microsoft Security Essentials. SM had no trouble downloading any other components.
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James Lund
SmartMusic Technical Product Manager



Email Address Not AvailablePersonal Homepage Not AvailableSend a Private Message to James LundAIM Not AvailableICQ Not AvailableY! Not AvailableMSN Not Available
Date Joined Aug 2004
Total Posts : 128
  		   Posted 11/9/2010 3:51 PM (GMT -6)    Quote This PostAlert An Admin About This Post.
Violajack,

You can try removing that specific file, but it's in different folders depending on which operating system you're running. Add that request to your current ongoing case and they'll help you to clear out just that file from the soundfont folder.

Thanks,

James Lund

MakeMusic, Inc.

These on-line forums are intended for the exchange of ideas among the users of MakeMusic products. If you'd like individual help from our technical support staff, please contact us directly at www.smartmusic.com/support.

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violajack
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  		   Posted 11/10/2010 2:58 PM (GMT -6)    Quote This PostAlert An Admin About This Post.
I'm on Windows 7 Professional 64 bit. The support staff has given me locations that don't exist and want a complete removal and reinstall, which I'd rather not do if I can avoid it. Do you know where the soundfont folder lives in Win7 Pro?
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James Lund
SmartMusic Technical Product Manager



Email Address Not AvailablePersonal Homepage Not AvailableSend a Private Message to James LundAIM Not AvailableICQ Not AvailableY! Not AvailableMSN Not Available
Date Joined Aug 2004
Total Posts : 128
  		   Posted 11/10/2010 3:28 PM (GMT -6)    Quote This PostAlert An Admin About This Post.
Violajack,

I've replied to your case with some more specific information, thanks!

James Lund

MakeMusic, Inc.

These on-line forums are intended for the exchange of ideas among the users of MakeMusic products. If you'd like individual help from our technical support staff, please contact us directly at www.smartmusic.com/support.

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violajack
Registered Member

Email Address Not AvailablePersonal Homepage Not AvailableSend a Private Message to violajackAIM Not AvailableICQ Not AvailableY! Not AvailableMSN Not Available
Date Joined May 2010
Total Posts : 20
  		   Posted 11/11/2010 12:51 AM (GMT -6)    Quote This PostAlert An Admin About This Post.
Thank you for the help. I hope it can be resolved without a reinstall and that the solution can help others too. I'm all for digging thought the files I have before resorting to starting over.
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