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MakeMusic Forum > Public Forums > Finale - Windows - FORUM HAS MOVED! > Update from Finale 2014 to finale 2014,5  Forum Quick Jump
 
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McDog
Registered Member

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Date Joined Sep 2014
Total Posts : 7
  		   Posted 3/27/2016 3:07 PM (GMT -6)    Quote This PostAlert An Admin About This Post.
I can not update my Finale 14 to Finale 14,5. When traying I read "Update Error" "Un error ocurred in retrieving update information; are tyou connected to the internet? Pleaso try again later".
Of course I am connected to Internet. I am trying since 10 hours.

Knows anybody the solution?

McDog

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Zuill
"The Troll"



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  		   Posted 3/27/2016 3:30 PM (GMT -6)    Quote This PostAlert An Admin About This Post.
Are you talking about downloading the file or registering? Possibly there is a firewall situation. Since you're connecting from another country, possibly there is an internet provider issue that is causing the warning.

Zuill

"When all is said and done, more is said than done."
 
Win 7 64bit, 2011b, 2012c, 2014d, 2014.5 
 
Favorite Forum quote: "Please, everybody, IGNORE THE TROLL!"

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McDog
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Date Joined Sep 2014
Total Posts : 7
  		   Posted 3/27/2016 3:58 PM (GMT -6)    Quote This PostAlert An Admin About This Post.
I am talking about (downloading) the update to Finale 14,5. from the open progran (Help) Finale 14.
Is there something I can do about the firewall situation. Much obliged.

McDog

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Zuill
"The Troll"



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Total Posts : 29077
  		   Posted 3/27/2016 3:59 PM (GMT -6)    Quote This PostAlert An Admin About This Post.
Try downloading it directly from the MakeMusic website and see what happens.

Zuill

"When all is said and done, more is said than done."
 
Win 7 64bit, 2011b, 2012c, 2014d, 2014.5 
 
Favorite Forum quote: "Please, everybody, IGNORE THE TROLL!"

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McDog
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Date Joined Sep 2014
Total Posts : 7
  		   Posted 3/27/2016 5:04 PM (GMT -6)    Quote This PostAlert An Admin About This Post.
I tried as you said. But from the web page dawnload says:¨ On Windows, navigate to Help > Check for Update…" what means I am send to the same place and procedure I started and could not.
Also I tried all places where hindly they say:"Contact us", but te "us" is always returning to same places where, anybody alive "except you" allows me to solve the upgrading.

Thans anyhow.

McDog

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Mike Rosen
himself



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Date Joined Feb 2006
Total Posts : 14146
  		   Posted 3/27/2016 5:13 PM (GMT -6)    Quote This PostAlert An Admin About This Post.
Try (temporarily) turning off any virus checker or firewall on your computer.

It's also possible that the website is down for maintenance, although it seems to be working for me.


Mike Rosen
www.specialmillwork.com

Bass with Choir of the Sound www.choirofthesound.org
Volunteer copyist (The Gang of Twelve) for the Barbershop Harmony Society
FINALE TIPS at www.specialmillwork.com/finale-tips-and-tricks/index.html

Finale 2014.5 on El Capitan
Simple Entry, QWERTY keyboard, numberpad. That's my system, and I'm stickin' to it.

"As a musician, he's a damn fine woodworker."

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Zuill
"The Troll"



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  		   Posted 3/27/2016 5:14 PM (GMT -6)    Quote This PostAlert An Admin About This Post.
Also, try logging in to your account and see if you can download the installer from there.

Zuill

"When all is said and done, more is said than done."
 
Win 7 64bit, 2011b, 2012c, 2014d, 2014.5 
 
Favorite Forum quote: "Please, everybody, IGNORE THE TROLL!"

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McDog
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Date Joined Sep 2014
Total Posts : 7
  		   Posted 3/27/2016 5:21 PM (GMT -6)    Quote This PostAlert An Admin About This Post.
I think we are having one mixup with Mike Rosen.
McDog

McDog

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McDog
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Date Joined Sep 2014
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  		   Posted 3/27/2016 5:24 PM (GMT -6)    Quote This PostAlert An Admin About This Post.
Sorry; I just saw Mike is also working for me. Thanks.

McDog

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Zuill
"The Troll"



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  		   Posted 3/27/2016 5:31 PM (GMT -6)    Quote This PostAlert An Admin About This Post.
Okay, try this link: https://store.makemusic.com/Downloads/Default.aspx?id=614&_ga=1.216272531.420172706.1450152209
 
Once you get to the login page, enter your user ID and password, and you should then get to a page with instructions and a download button near the bottom.
 
Zuill

"When all is said and done, more is said than done."
 
Win 7 64bit, 2011b, 2012c, 2014d, 2014.5 
 
Favorite Forum quote: "Please, everybody, IGNORE THE TROLL!"

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Ron.
Composer



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Date Joined Mar 2003
Total Posts : 8828
  		   Posted 3/27/2016 5:32 PM (GMT -6)    Quote This PostAlert An Admin About This Post.
Have you tried logging into your MakeMusic account as has been suggested, then under the list of the products you own, tried the update from there?

Finale 2014.5

GPO5, JaBB3, GIO, COMB2, GWI, GIFF, Steinway Basic.

Windows 7; 10 GB RAM.

www.composeforums.com

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Zuill
"The Troll"



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Date Joined Oct 2003
Total Posts : 29077
  		   Posted 3/27/2016 5:57 PM (GMT -6)    Quote This PostAlert An Admin About This Post.
Just for kicks, I opened Finale and did a check for updates. It usually takes a second and then says I have the most current update. However, this time it took 15 seconds or more, then gave me an error message, suggesting I am not connected to the internet. Since I am, and know I am, I am assuming the MakeMusic server, regarding updates (and probably downloads), is having issues.

So, I am guessing that is what is happening to McDog. He might have to wait until tomorrow and see if things are back up and running.

Zuill

"When all is said and done, more is said than done."
 
Win 7 64bit, 2011b, 2012c, 2014d, 2014.5 
 
Favorite Forum quote: "Please, everybody, IGNORE THE TROLL!"

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McDog
Registered Member

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Date Joined Sep 2014
Total Posts : 7
  		   Posted 3/27/2016 7:01 PM (GMT -6)    Quote This PostAlert An Admin About This Post.
"The Troll", mainly but also, Mike and Ron: Thanks all you for the time used for me. I did what Zuill "The Troll" told me and now I have normally running Finale 2014.5.
Thanks again and I hope that some day I can be of help to some or all of you.
All the best

McDog

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Yeshua
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Date Joined Jun 2006
Total Posts : 13
  		   Posted 7/15/2016 11:05 PM (GMT -6)    Quote This PostAlert An Admin About This Post.
I have already updated to Finale 2014.5 and it's in this new version of Finale that I get the "Update Error!"

But now I have made another big discovery: I downloaded again the 1014.5 version to try to reinstall it but when In try I get the message:

"This program does not support the version of Windows your computer is running."

Then I discocered on the Finale website that the older 2014 version of Finale I bought 3 years ago already does not support anymore Windows XP. But it installed and worked perfectly, and now even the new 2014d 5030 last version of Finale installed now runs very well on my XP SP3 computer, except for that "update error". So maybe the displayed error is in fact just the error of trying to check for a wrong update from a wrong version of Finale installed on a wrong operating system computer... So I cannot update Finale anymore, but it doesn't matter, as my 10 years old XP computer still runs at least 10 times faster than my new Windows 10 laptop. That's what we call "progress"...
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