Finale SmartMusic
  Home | Log In | Register | Search | Help
   
MakeMusic Forum > Public Forums > Finale - Windows - FORUM HAS MOVED! > Where'd customer support go?  Forum Quick Jump
 
You cannot post new topics in this forum. You cannot reply to topics in this forum. Printable Version
[ << Previous Thread | Next Thread >> | Show Newest Post First ]

Dan Kreider
Registered Member



Email Address Not AvailablePersonal Homepage Not AvailableSend a Private Message to Dan KreiderAIM Not AvailableICQ Not AvailableY! Not AvailableMSN Not Available
Date Joined Oct 2013
Total Posts : 88
  		   Posted 12/20/2016 12:33 PM (GMT -6)    Quote This PostAlert An Admin About This Post.
Welp, I used to love Finale tech support. I had a problem with ASIO or Finale crashing, I called the number, and a friendly, knowledgeable staff member helped me out. For basic usage questions, I always used the MakeMusic forum (which is great), but for OS or soundcard issues, phone support was a lifeline.

Until today, when I had an issue opening Finale... went to the Finale tech support page... and discovered there's apparently no more phone support. For probably a thousand dollars of purchases and upgrades over the past decade, I can now "ask the community" for help.

Disappointing, to say the least. Is MakeMusic downsizing? Anyone know what's going on?

-Dan

Finale 2014d on Windows 10
Editor at Grace Music

Back to Top

Dan Kreider
Registered Member



Email Address Not AvailablePersonal Homepage Not AvailableSend a Private Message to Dan KreiderAIM Not AvailableICQ Not AvailableY! Not AvailableMSN Not Available
Date Joined Oct 2013
Total Posts : 88
  		   Posted 12/20/2016 12:36 PM (GMT -6)    Quote This PostAlert An Admin About This Post.
Ah, I just read the locked post at the top of the forum.

I'm going to leave this post here anyways. Bad form, MM.

Finale 2014d on Windows 10
Editor at Grace Music

Back to Top

Dr. Wiggy
Early music: modern methods



Email Address Not AvailablePersonal Homepage Not AvailableSend a Private Message to Dr. WiggyAIM Not AvailableICQ Not AvailableY! Not AvailableMSN Not Available
Date Joined Jun 2006
Total Posts : 12628
  		   Posted 12/20/2016 1:36 PM (GMT -6)    Quote This PostAlert An Admin About This Post.
Dan Kreider said...
Is MakeMusic downsizing?

MM is a small company. It's quite surprising that they offer phone support at all. None but the largest software firms do. That must be a considerable cost. If they can use the money for 20 call centre staff and spend it on 10 programmers, then that's a much better benefit to us all.

I agree that closing this forum and relying on the zendisk thing is not helpful.

Finale v.25.1, 2012 MacMini; 2012 MacBook Pro (10.11.6 / 10.12.1)
Edirol FA-66; Roland A-49, HP Laserjet 5200 DTN
Ancient Groove Music www.ancientgroove.co.uk

Back to Top

Dan Kreider
Registered Member



Email Address Not AvailablePersonal Homepage Not AvailableSend a Private Message to Dan KreiderAIM Not AvailableICQ Not AvailableY! Not AvailableMSN Not Available
Date Joined Oct 2013
Total Posts : 88
  		   Posted 12/20/2016 1:48 PM (GMT -6)    Quote This PostAlert An Admin About This Post.
That's a helpful perspective, thanks.

Finale 2014d on Windows 10
Editor at Grace Music

Back to Top

Mike Rosen
himself



Email Address Not AvailableClick to visit Mike Rosen's website.Send a Private Message to Mike RosenAIM Not AvailableICQ Not AvailableY! Not AvailableMSN Not Available
Date Joined Feb 2006
Total Posts : 14146
  		   Posted 12/20/2016 3:35 PM (GMT -6)    Quote This PostAlert An Admin About This Post.
But if they take the money for 20 call center staff, and keep it, that's even better for them. Especially if they rely on us to do their tech support.


Mike Rosen
www.specialmillwork.com

Bass with Choir of the Sound www.choirofthesound.org
Volunteer copyist (The Gang of Twelve) for the Barbershop Harmony Society
FINALE TIPS at www.specialmillwork.com/finale-tips-and-tricks/index.html

Finale 2014.5 on El Capitan
Simple Entry, QWERTY keyboard, numberpad. That's my system, and I'm stickin' to it.

"As a musician, he's a damn fine woodworker."

Back to Top

Dr. Wiggy
Early music: modern methods



Email Address Not AvailablePersonal Homepage Not AvailableSend a Private Message to Dr. WiggyAIM Not AvailableICQ Not AvailableY! Not AvailableMSN Not Available
Date Joined Jun 2006
Total Posts : 12628
  		   Posted 12/20/2016 5:07 PM (GMT -6)    Quote This PostAlert An Admin About This Post.
Mike Rosen said...
But if they take the money for 20 call center staff, and keep it, that's even better for them. Especially if they rely on us to do their tech support.

I doubt that's the case. You can still submit support requests directly to MM.

There's an old joke in publishing: "If we wanted to make money, we'd sell paper." While turning a profit is essential for the continued success of the product, I doubt anyone gets into music notation software because they're ruthless capitalists who want to get a dollar value out of everything.

Finale v.25.1, 2012 MacMini; 2012 MacBook Pro (10.11.6 / 10.12.1)
Edirol FA-66; Roland A-49, HP Laserjet 5200 DTN
Ancient Groove Music www.ancientgroove.co.uk

Back to Top

ttw
Registered Member

Click to send ttw email.Personal Homepage Not AvailableSend a Private Message to ttwAIM Not AvailableICQ Not AvailableY! Not AvailableMSN Not Available
Date Joined Nov 2005
Total Posts : 776
  		   Posted 12/20/2016 5:20 PM (GMT -6)    Quote This PostAlert An Admin About This Post.
Where have all the phone staff gone?
Long time passing.
Where have all the phone staff gone?
Long time ago.
Where have all the phone staff gone?
Gone to flowers everyone.
When will they ever learn?
When will they ever learn?

Finale 2014.5, 25
GWI, GPO4, GPO5, JABB 3, Steinway Basic, COMB2

Windows 10 Pro HP Envy Desktop
Windows 10 Home HP Portable

Back to Top

David Ward
Registered Member



Email Address Not AvailableClick to visit David Ward's website.Send a Private Message to David WardAIM Not AvailableICQ Not AvailableY! Not AvailableMSN Not Available
Date Joined Aug 2009
Total Posts : 2834
  		   Posted 12/20/2016 5:20 PM (GMT -6)    Quote This PostAlert An Admin About This Post.
Dr. Wiggy said...
… …  I doubt anyone gets into music notation software because they're ruthless capitalists who want to get a dollar value out of everything.
The voice of reason as aye from Dr Wiggy. With that agreed, the attitude to the forum remains disconcerting and to this user at least inexplicable.

David Ward
www.composers-uk.com/davidward

Finale 2014d & 2014.5 with Mac 10.9.5 & 10.11.6
Finale 2010b with Mac 10.6.8
full TGTools

Since 2001 have used F 2001, 2003, 2007, 2009, 2010, 2014

“We enjoy the comfort of opinion without the discomfort of thought.” JFK

Back to Top
You cannot post new topics in this forum. You cannot reply to topics in this forum. Printable Version
   
Forum Information
Currently it is Tuesday, December 19, 2023 6:36 PM (GMT -6)
There are a total of 403,820 posts in 58,165 threads.
In the last 3 days there were 0 new threads and 0 reply posts. View Active Threads
Forum powered by dotNetBB v2.42EC SP3
dotNetBB © 2000-2023

Need Support? | Forum Help Manual