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Rick_F
Registered Member

Date Joined Aug 2016
Total Posts : 4

Posted 12/23/2016 5:28 PM (GMT -6)

Can't figure out what is going on. I've been working with Finale 2014.5.6359 and it keeps crashing. I've been busy xposing some bass clef to treble clef euphonium parts... 4 pages long. During the 2 or 3 hours of entering notes (in bass clef), it's been crashing. After it crashes I click 'submit report' but that fails too. Not sure what is going on.

I don't know if it has something to do with the latest Windows 10 update last week or a bug in the program itself. It seems to crash when I use the 'shape' button to add slurs, crescendos, etc. Not every time, but during the 3 hours it crashed about 10 times.

Any suggestions? Thanks.

"Don't play the notes, play the meaning of the notes" – Pablo Casals

Zuill
"The Troll"

Date Joined Oct 2003
Total Posts : 29077

Posted 12/23/2016 5:34 PM (GMT -6)

Reboot. Recreate the preferences. Start a new document and paste your work into that. Start over. Post the file here for our test.

See what might work and let us know what happens.

Zuill

"When all is said and done, more is said than done."

Win 7 64bit, 2011b, 2012c, 2014d, 2014.5, 25.2

Favorite Forum quote: "Please, everybody, IGNORE THE TROLL!"

Motet
Isorhythmic

Date Joined Dec 2002
Total Posts : 12849

Posted 12/23/2016 5:35 PM (GMT -6)

Try quitting Finale and going to

C:\Users\Username\AppData\Roaming\MakeMusic\Finale 2014.5

Rename finale.ini to something else, relaunch Finale, and see if things are better. This will create a new finale.ini and reset all your preferences to their defaults. If things don't improve, you can rename the old one back to restore your preferences.

Edit: Zuill snuck in.

Finale 2014.5, 2011b, 2005, TGTools
Windows 7, 32-bit
MIDI input
Finale Transposition Chart

ebiggs1
Registered Member

Date Joined Dec 2001
Total Posts : 722

Posted 12/24/2016 11:26 AM (GMT -6)

My 2014.5 which never crashed, crashes every time I use it since I installed 25. I only use 2014.5 now because I don't have JW plug ins for 25.

Music makes the difference!
Finale 2014.5 *-* Finale 25
Dell XPS 8500 Intel Core i7 CPU @ 3.40GHz
16 GB RAM, 64 bit OS Windows 10

Motet
Isorhythmic

Date Joined Dec 2002
Total Posts : 12849

Posted 12/24/2016 11:54 AM (GMT -6)

That's an interesting clue. Newer version of some font? Garritan stuff? What is shared between the two versions?

Finale 2014.5, 2011b, 2005, TGTools
Windows 7, 32-bit
MIDI input
Finale Transposition Chart

ebiggs1
Registered Member

Date Joined Dec 2001
Total Posts : 722

Posted 12/24/2016 12:42 PM (GMT -6)

I am not smart enough to figure it out. I do the JW stuff in 2014.5 and go back to 25. So it is just an inconvenience not a disaster.

Music makes the difference!
Finale 2014.5 *-* Finale 25
Dell XPS 8500 Intel Core i7 CPU @ 3.40GHz
16 GB RAM, 64 bit OS Windows 10

Motet
Isorhythmic

Date Joined Dec 2002
Total Posts : 12849

Posted 12/24/2016 12:44 PM (GMT -6)

Is there more to it than save in one version and open in the other?

Finale 2014.5, 2011b, 2005, TGTools
Windows 7, 32-bit
MIDI input
Finale Transposition Chart

Zuill
"The Troll"

Date Joined Oct 2003
Total Posts : 29077

Posted 12/24/2016 1:17 PM (GMT -6)

I am guessing it might be a sound driver issue. If it is set to ASIO, then change it to Direct Sound. If you can't even open Finale, then you can edit the FinMIDI file before launching Finale. It could also be a sample rate issue. 2014.5 allowed differen rates, but I found better success by sticking to 44,100.

Zuill

"When all is said and done, more is said than done."

Win 7 64bit, 2011b, 2012c, 2014d, 2014.5, 25.2

Favorite Forum quote: "Please, everybody, IGNORE THE TROLL!"

ebiggs1
Registered Member

Date Joined Dec 2001
Total Posts : 722

Posted 12/25/2016 9:19 AM (GMT -6)

Both are set to Direct Sound.

Music makes the difference!
Finale 2014.5 *-* Finale 25
Dell XPS 8500 Intel Core i7 CPU @ 3.40GHz
16 GB RAM, 64 bit OS Windows 10

Zuill
"The Troll"

Date Joined Oct 2003
Total Posts : 29077

Posted 12/25/2016 10:52 AM (GMT -6)

I'm on Windows 7. Maybe this is a Windows 10 issue. I'm avoiding Windows 10 as long as I can.

Zuill

"When all is said and done, more is said than done."

Win 7 64bit, 2011b, 2012c, 2014d, 2014.5, 25.2

Favorite Forum quote: "Please, everybody, IGNORE THE TROLL!"

Charles Lawrence
Registered Member

Date Joined Dec 2009
Total Posts : 3638

Posted 12/25/2016 11:22 AM (GMT -6)

I'm on W10, and I don't have any problem running F2014/.5 and F25.2 concurrently. This has always been a perplexing situation where one user has a problem where others do not.

"Anything is possible if you don't know what you are talking about!"

Windows 10 Professional (x64) (build 10586)

3.50 gigahertz Intel Core i7-5930K, Multi-core (6 total), Hyper-threaded (12 total)

32638 Megabytes Usable Installed Memory, 17514.37 Gigabytes Usable Hard Drive Capacity
NVIDIA GeForce GTX 980 - 4GB [Display adapter]

ASUS Rampage V Extreme motherboard, Realtek HD Audio

Finale 2014.5.6359, Finale 25.2.0.92
Garritan GPO4.02

Cakewalk SONAR X3 - (X3e build 244) - x64, Sound Forge Audio Studio 10.0, Audacity 2.1.0
Sharpeye 2.68, PhotoScore Ultimate 7.0.2, SmartScore X2 Pro 10.5.8

"There is a world of difference between a person who has a big problem and a person who makes a problem big." – John Maxwell

ebiggs1
Registered Member

Date Joined Dec 2001
Total Posts : 722

Posted 12/25/2016 11:38 AM (GMT -6)

"I'm avoiding Windows 10 as long as I can.

Smart man.

Music makes the difference!
Finale 2014.5 *-* Finale 25
Dell XPS 8500 Intel Core i7 CPU @ 3.40GHz
16 GB RAM, 64 bit OS Windows 10

Charles Lawrence
Registered Member

Date Joined Dec 2009
Total Posts : 3638

Posted 12/25/2016 12:11 PM (GMT -6)

I say,

Get on the train or get left behind!

"Anything is possible if you don't know what you are talking about!"

Windows 10 Professional (x64) (build 10586)

3.50 gigahertz Intel Core i7-5930K, Multi-core (6 total), Hyper-threaded (12 total)

32638 Megabytes Usable Installed Memory, 17514.37 Gigabytes Usable Hard Drive Capacity
NVIDIA GeForce GTX 980 - 4GB [Display adapter]

ASUS Rampage V Extreme motherboard, Realtek HD Audio

"There is a world of difference between a person who has a big problem and a person who makes a problem big." – John Maxwell

Motet
Isorhythmic

Date Joined Dec 2002
Total Posts : 12849

Posted 12/25/2016 12:18 PM (GMT -6)

I'm not trying to avoid Windows 10, but think it would be a colossal waste of time screwing around getting everything just so for no real gain (for me, at least). I'd rather be working on music. When I buy a new system, it will have Windows 10, of course.

Finale 2014.5, 2011b, 2005, TGTools
Windows 7, 32-bit
MIDI input
Finale Transposition Chart

Zuill
"The Troll"

Date Joined Oct 2003
Total Posts : 29077

Posted 12/25/2016 2:36 PM (GMT -6)

I have Win 7 on both machines. My wife has Win 10, along with the many troubles I have seen reported, not the least of which seems to be lack of control over aspects of updates. One especially annoying issue is that she keeps getting a dark screen because Microsoft updates the video driver to its generic one. We have to keep rolling it back to the manufacturer's driver. Can't Microsoft leave well enough alone?

Zuill

"When all is said and done, more is said than done."

Win 7 64bit, 2011b, 2012c, 2014d, 2014.5, 25.2

Favorite Forum quote: "Please, everybody, IGNORE THE TROLL!"

ebiggs1
Registered Member

Date Joined Dec 2001
Total Posts : 722

Posted 12/25/2016 4:42 PM (GMT -6)

I turned auto updates off. It's the only way to live with Win10.

Music makes the difference!
Finale 2014.5 *-* Finale 25
Dell XPS 8500 Intel Core i7 CPU @ 3.40GHz
16 GB RAM, 64 bit OS Windows 10

Charles Lawrence
Registered Member

Date Joined Dec 2009
Total Posts : 3638

Posted 12/25/2016 7:58 PM (GMT -6)

Again, I reiterate, "It has always been a perplexing situation where one user has a problem where others do not."

I've experience none of the problems, so far, that have been reported with W10. I have auto updates turned on too. Go figure.

"Anything is possible if you don't know what you are talking about!"

Windows 10 Professional (x64) (build 10586)

3.50 gigahertz Intel Core i7-5930K, Multi-core (6 total), Hyper-threaded (12 total)

32638 Megabytes Usable Installed Memory, 17514.37 Gigabytes Usable Hard Drive Capacity
NVIDIA GeForce GTX 980 - 4GB [Display adapter]

ASUS Rampage V Extreme motherboard, Realtek HD Audio

"There is a world of difference between a person who has a big problem and a person who makes a problem big." – John Maxwell

Zuill
"The Troll"

Date Joined Oct 2003
Total Posts : 29077

Posted 12/26/2016 1:44 AM (GMT -6)

In Windows 7, I have the option of doing Windows updates manually. I'm not sure Windows 10 has that option. I have never heard of a temp directory issue with Windows Updates.

Zuill

"When all is said and done, more is said than done."

Win 7 64bit, 2011b, 2012c, 2014d, 2014.5, 25.2

Favorite Forum quote: "Please, everybody, IGNORE THE TROLL!"

Motet
Isorhythmic

Date Joined Dec 2002
Total Posts : 12849

Posted 12/26/2016 2:09 AM (GMT -6)

(Sorry--I was confused and have deleted my postings.)

Finale 2014.5, 2011b, 2005, TGTools
Windows 7, 32-bit
MIDI input
Finale Transposition Chart

Charles Lawrence
Registered Member

Date Joined Dec 2009
Total Posts : 3638

Posted 12/26/2016 11:43 AM (GMT -6)

Zuill said...
In Windows 7, I have the option of doing Windows updates manually. I'm not sure Windows 10 has that option.

The automatic update options available before W10 are no longer available. For Enterprise, Pro, and Education versions, you can defer updates (Settings->Update & Security->Windows Update-Advance Options). Home versions cannot defer updates. You can turn off automatic Windows updates in W10 by disabling the Windows Update Service (Computer Management->Services and Applications->Services->Windows Update). Of course this is not recommended by Microsoft. If you do, then the next time to turn it back on, you will have to install all updates that have been missed, since updates are a cumulative process. It may take you several rounds of updates before you get back to the latest state of all updates. It is best not to bother with turning off all updates. It's just the way things are done now. In trying to defeat the system, you are just asking for trouble.

This having been said, there is however, an MS troubleshooter available to block unwanted updates called "Show or Hide Updates". Hidden updates will not be installed. This is similar to the way prior Windows versions worked. Go here to download the tool. https://support.microsoft.com/en-us/kb/3073930

You can also block automatic device driver updates (Control Panel->System->Advanced System Settings->Hardware->Device Installation Settings).

Hope these tips can help you with an errant W10 installation. As I mentioned earlier, so far, I for one, have not had any problem using W10 with automatic updates.

"Anything is possible if you don't know what you are talking about!"

Windows 10 Professional (x64) Version 1607 build 14393

3.50 gigahertz Intel Core i7-5930K, Multi-core (6 total), Hyper-threaded (12 total)

32638 Megabytes Usable Installed Memory, 17514.37 Gigabytes Usable Hard Drive Capacity
NVIDIA GeForce GTX 980 - 4GB [Display adapter]

ASUS Rampage V Extreme motherboard, Realtek HD Audio

"There is a world of difference between a person who has a big problem and a person who makes a problem big." – John Maxwell

ebiggs1
Registered Member

Date Joined Dec 2001
Total Posts : 722

Posted 12/26/2016 12:25 PM (GMT -6)

As I already stated I am a dumb-bell about computers. All I know is when I turned off auto updates using the group policy editor after doing a restore to a know working state, I have not had any more Win 10 problems.
I guess this screen is correct?

Music makes the difference!
Finale 2014.5 *-* Finale 25
Dell XPS 8500 Intel Core i7 CPU @ 3.40GHz
16 GB RAM, 64 bit OS Windows 10

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Motet
Isorhythmic

Date Joined Dec 2002
Total Posts : 12849

Posted 12/26/2016 12:41 PM (GMT -6)

I am a computer professional, and aside from the "Get Windows 10" thing a year ago, I've never felt the need to block updates. My opinion is that, unless you're an expert or have an unusual situation like Zuill's wife, you're foolish to do so. Microsoft's "mandatory updates" for Windows 10 Home seems reasonable to me.

Finale 2014.5, 2011b, 2005, TGTools
Windows 7, 32-bit
MIDI input
Finale Transposition Chart

Charles Lawrence
Registered Member

Date Joined Dec 2009
Total Posts : 3638

Posted 12/26/2016 2:28 PM (GMT -6)

ebiggs1 said...
As I already stated I am a dumb-bell about computers. All I know is when I turned off auto updates using the group policy editor after doing a restore to a know working state, I have not had any more Win 10 problems.
I guess this screen is correct?

Well, for being a self proclaimed computer dumb-bell, you have used a utility known and used for the most part by only computer geeks. Using the group policy editor is yet another way to turn off automatic updates, but beware the afore mentioned long term ramifications of such a policy.

"Anything is possible if you don't know what you are talking about!"

Windows 10 Professional (x64) Version 1607 build 14393

3.50 gigahertz Intel Core i7-5930K, Multi-core (6 total), Hyper-threaded (12 total)

32638 Megabytes Usable Installed Memory, 17514.37 Gigabytes Usable Hard Drive Capacity
NVIDIA GeForce GTX 980 - 4GB [Display adapter]

ASUS Rampage V Extreme motherboard, Realtek HD Audio

"There is a world of difference between a person who has a big problem and a person who makes a problem big." – John Maxwell

ebiggs1
Registered Member

Date Joined Dec 2001
Total Posts : 722

Posted 12/26/2016 4:16 PM (GMT -6)

It works!

That is all I care about before it didn't.

Music makes the difference!
Finale 2014.5 *-* Finale 25
Dell XPS 8500 Intel Core i7 CPU @ 3.40GHz
16 GB RAM, 64 bit OS Windows 10

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