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| MakeMusic Forum > Public Forums > Finale - Windows - FORUM HAS MOVED! > New Help Center | Forum Quick Jump
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KennethKen
Registered Member
      
Date Joined Dec 1998
Total Posts : 2570
| Posted 8/4/2016 3:12 PM (GMT -6) |   | Ralph L. Bowers Jr. said...
...suffice it to say ease of posting files for others to view and trouble shoot is what we need.
This is especially important if MM's customer support is going to continue to direct users to these community boards for help with certain problems (as they have done historically with the forum). Now, not only does the user with the problem have to use a 3rd party account but the users who might have offered to help have to visit those sites. Are only trusted links going to be allowed? I don't know what they use in other countries other than Dropbox and Google and am a bit concerned about going to an unfamiliar web address just to see a jpeg of someone's problem. This would be my initial concern and feedback.
Then there's the structure-less solicitation of feature requests and votes that won't be conducive to quick comprehension, analysis or transparency. That's my 2nd concern.
Heck, I don't even know if the feedback for the Community Help Center should be submitted to the Feature Request board there or on these forums?
Windows 7 Pro (64 bit), Finale 2014, Core i7 2700K@3.50Ghz, 8GB Ram
Brass music, Woodwind Music, Concert Band Music, CDs, etc.Post Edited (KennethKen) : 8/4/2016 3:15:07 PM (GMT-5) | | Back to Top | |
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Ron.
Composer
Date Joined Mar 2003
Total Posts : 8828
| Posted 8/4/2016 3:27 PM (GMT -6) | | Jetcopy said...
I don't know diddly about the technical aspect of any of this, but suffice to say that there are hundreds of user forums in existence right now that allow the uploading and posting of:
files
images
youtube videos
soundcloud and other audio formats.
etc....
While I appreciate Malcolm's input and description of the problem, it seems logical to me that whatever type of forum or customer portal is to be put in place in the future, it should offer more options than we currently have, not less.
JT
Including out little www.composeforums.com--which is powered by a shareware program of which I considered dozens (all allow uploads) before settling on Simple Machines. Actually to write code from scratch for a forum is not that big a deal. No reason that MM couldn't write their own.
Finale 2014.5
GPO5, JaBB3, GIO, COMB2, GWI, GIFF, Steinway Basic.
Windows 7; 10 GB RAM.
www.composeforums.com | | Back to Top | |
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Mike Rosen
himself
Date Joined Feb 2006
Total Posts : 14146
| Posted 8/4/2016 3:54 PM (GMT -6) | | Well, so far the vote against the new paradigm seems to be US: many, MM: none.
I said it in another thread, and I'll say it again, here: Stop mucking about with all the flashy social media stuff, get real (Customer Success Agents? Oh, please...) and work on giving us a product that works well for everyone.
Improvements are good, but how about fixing long term bugs and addressing requests that WE make, rather than deciding in your focus groups/ouiji boards what we want?
Mike Rosen
www.specialmillwork.com
Bass with Choir of the Sound www.choirofthesound.org
Volunteer copyist (The Gang of Twelve) for the Barbershop Harmony Society
FINALE TIPS at www.specialmillwork.com/finale-tips-and-tricks/index.html
Finale 2014.5 on El Capitan
Simple Entry, QWERTY keyboard, numberpad. That's my system, and I'm stickin' to it.
"As a musician, he's a damn fine woodworker." | | Back to Top | |
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gogreen
Registered Member
Date Joined Dec 1999
Total Posts : 1618
| Posted 8/5/2016 7:40 AM (GMT -6) | | Count me in on agreeing that the new forum needs its own upload option. I am a member and participant in some 31 Internet forums on a wide range of topics. Very few of them require uploads to different sites, and I post far more in those sites that allow uploads than I do in sites that require third-party sites for uploading images and files.
What about the Garritan forum? Does the new forum include Garritan questions, or will Garritan get its own forum? What about MM's current Garritan forum?
Arthur J. Michaels
/www.facebook.com/composerarthurjmichaels
Finale 2000, 2001, 2003, 2005, 2006, 2007, 2011b.r2, 2014d, 2014.5 (currently using 2014.5)
Core i7 860 @ 2.80 GHz, 8.0 GB RAM, Windows 10 Home x64
Garritan COMB2, GPO4, GPO5, Aria Player 1.860, Audacity 2.1.2
Dell 2408 WFP, 1920x1200
M-Audio Delta Audiophile 2496
Casio WK-3000
M-Audio AV40 monitors
AKG K-240 Studio headphones
Brother MFC-L2740DW printer | | Back to Top | |
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michelp
Registered Member
Date Joined Aug 2003
Total Posts : 2232
| Posted 8/5/2016 8:48 AM (GMT -6) | | There seem to be 3 separate forums (or is it one, which sorts the contents by topic ?), and Garritan has its own. Follow Support -> Ask a Question, and click on the black rectangle "Garritan" to see "Ask the Community".
Update : that page has now disappeared.
The whole navigation, buttons, etc... is really obscure and needs more logic and more clarity in the terms used
On the main screen, for instance : Community leads to a screen which only has Finale-related links. If you click on "Finale Forum", surprize, you see Finale, Garritan, SmartMusic.
And a "new post" button, before one selects the forum !
A labyrinth !
P.S. : Another button is "Finale Blog : Join the conversation at our blog" (...where dialogue has been closed down for a while).
Michel
Finale 2014.5, 2014d, 2012c (main), 2011c, 2010b, 2009b, MacOsX 10.9.5, Mac Mini Intel Core i7 2,7 Ghz, 16 Go Ram, French azerty kb, Dolet 6. Full TGTools. MOTU Audio Express, 3 monitors.Post Edited (michelp) : 8/5/2016 9:18:31 AM (GMT-5) | | Back to Top | |
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Zuill
"The Troll"
Date Joined Oct 2003
Total Posts : 29077
| Posted 8/5/2016 10:06 AM (GMT -6) | | I still think having separate for a for Win, Mac, etc. is better as when a question is asked, we usually know the basic category of the operating system.
With the new help center, is it required to give necessary specs, or are we still guessing?
Zuill
"When all is said and done, more is said than done."
Win 7 64bit, 2011b, 2012c, 2014d, 2014.5
Favorite Forum quote: "Please, everybody, IGNORE THE TROLL!" | | Back to Top | |
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Mike Rosen
himself
Date Joined Feb 2006
Total Posts : 14146
| Posted 8/5/2016 11:04 AM (GMT -6) | | | |
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HaraldS
Registered Member
Date Joined Jan 1999
Total Posts : 310
| Posted 8/8/2016 1:46 PM (GMT -6) | | Motet said...
Today's feature request: "How do you create a triplet consisting of a quarter note, then a half note (to cover a duration of two quarter notes)?"
Yes, that's definitely misplaced. But you'll never have a new forum in which everyone understands the structure instantly and uses it correctly. I used to be a moderator (one of more than 40) in germany's largest music forum for 4 years and had all sorts of misplaced questions to be moved to the correct area. A forum's attractivity and readability depends on the positive attitude of its users and the staff's (admin, moderators) activity. Let's see how that turns out for the new help centre.
In general, I'm glad that at least something is happening forum-wise...this outdated dotNetBB forum software is a shame for a company producing a professional notation program like Finale. Fellow user OCTO shows with a simple phpBB default-theme installation and personal involvement how to run music notation forum with highly interesting discussions.
Harald
Finale 3.0-2014.5, german edition, Windows 7
lots of hardware synths/keys, Cubase 7 / trombonist, pianist, conductor / Recklinghausen, Germany | | Back to Top | |
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gogreen
Registered Member
Date Joined Dec 1999
Total Posts : 1618
| Posted 8/10/2016 8:12 AM (GMT -6) | | HaraldS said...
Fellow user OCTO shows with a simple phpBB default-theme installation and personal involvement how to run music notation forum with highly interesting discussions.
I agree. I can't think of any other forum of which I'm a member that doesn't divide its topics into discussion areas. At least Mac and Windows divisions would be helpful (Zuill suggested that earlier), and the Feature Requests item can also be incorporated into the MM Community Forum. It would also be helpful and save much time to see a user's operating system and Finale libraries as part of the user's ID at a glance. Still, a new forum with up-to-date software is a step in the right direction.
Arthur J. Michaels
/www.facebook.com/composerarthurjmichaels
Finale 2000, 2001, 2003, 2005, 2006, 2007, 2011b.r2, 2014d, 2014.5 (currently using 2014.5)
Core i7 860 @ 2.80 GHz, 8.0 GB RAM, Windows 10 Home x64
Garritan COMB2, GPO4, GPO5, Aria Player 1.860, Audacity 2.1.2
Dell 2408 WFP, 1920x1200
M-Audio Delta Audiophile 2496
Casio WK-3000
M-Audio AV40 monitors
AKG K-240 Studio headphones
Brother MFC-L2740DW printer | | Back to Top | |
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Ralph L. Bowers Jr.
Polymathist
Date Joined May 2012
Total Posts : 883
| Posted 8/10/2016 9:25 AM (GMT -6) | | Best to Worst:
I'd rather have a Lexus as opposed to a Fiat.
What they have given us at present with this new user forum is a Fiat which of course is one step up from a Yugo so I guess all is well with the world.
Finale 2010b, 2011b, 2012c, 2014d, 2014.5 TGTools Pro, Patterson plugins, JW plugins (current for each Finale Instalation)
Sibelius 6.2, 7.1.3, 7.5.1, 8.4.1, Write Score Sound Sets, TMT Publisher Bundle Plugins, Bob Zawalich plugins, Dolet 6.6
Print Music 2004, 2010a, 2011a, 2014a
Progression, Progression 2, Progression 3, Notion 4, [Notion 5, (bought but not installed)update finally installed]
Pro Tools 9.5, Reaper
Kontakt 5
GPO4, GPO5, World Instruments
SmartScore X Pro, SmartScore X2 Pro, PhotoScore Ultimate 6 & 7 & 8.04 ( 7 has some utility----best of those available, 8 has some issues that need fixing)
M-Audio "Oxygen 25" Midi input keyboard (recent addition 2014)
Systems (5) // Windows XP Pro (32bit), 2@ Windows 7 Pro, 8.1 Pro, Windows 10 64 bit, 4GB - 16GB RAM
Paper & Pencil
BMus, MM (Musicology) | | Back to Top | |
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Mike Rosen
himself
Date Joined Feb 2006
Total Posts : 14146
| Posted 8/10/2016 10:21 AM (GMT -6) | | | |
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Mike Rosen
himself
Date Joined Feb 2006
Total Posts : 14146
| Posted 8/10/2016 3:15 PM (GMT -6) | | | |
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Mike Rosen
himself
Date Joined Feb 2006
Total Posts : 14146
| Posted 8/15/2016 10:14 AM (GMT -6) | | | |
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