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You don't mention what kind of SmartMusic subscription you purchased - is it a home subscription or a school sponsored subscription? Did you get a code from your teacher or purchase the subscription directly from our website?
This kind of question is probably best solved by calling SmartMusic Customer Support directly - it's a toll-free call 866-240-4041. They're open 8:30am-8pm Central Time.
-Carla
MakeMusic! Inc.
These on-line forums are intended for the exchange of ideas among the users of MakeMusic products. If you'd like individual help from our technical support staff, please contact them directly via email at winsupport@makemusic.com or macsupport@makemusic.com or call 952-937-9703.
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