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atucker1
Registered Member

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Date Joined Sep 2010
Total Posts : 3
  		   Posted 9/28/2010 8:47 AM (GMT -6)    Quote This PostAlert An Admin About This Post.
I downloaded Smartmusic from disc and when it loads it automatically shuts down. I work off a MAC 10.5. Not sure what to do and I am not super computer techy. Mty boys need this for class by Friday any advice.

File Attachment :
log.pages   149KB (application/octet-stream)
This file has been downloaded 281 time(s).
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Travis Shepard
SmartMusic Support



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Date Joined Mar 2009
Total Posts : 148
  		   Posted 9/28/2010 10:33 AM (GMT -6)    Quote This PostAlert An Admin About This Post.
atucker1,

Thanks for writing! The log file you sent is quite helpful! It is indicating that there is some firewall or other security software blocking SmartMusic and causing the crash. You will need to configure the security software to allow SmartMusic to access the internet. See below for more advice:

http://smartmusic.custhelp.com/app/answers/detail/a_id/3549/kw/firewall/r_id/101774

For more detailed help, submit a support case at http://smartmusic.custhelp.com/app/

Thanks,

Travis Shepard
SmartMusic Customer Support

MakeMusic, Inc.

These on-line forums are intended for the exchange of ideas among the users of MakeMusic products. If you'd like individual help from our technical support staff, please contact them directly at http://support.makemusic.com/

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atucker1
Registered Member

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Date Joined Sep 2010
Total Posts : 3
  		   Posted 9/28/2010 10:41 AM (GMT -6)    Quote This PostAlert An Admin About This Post.
I tried to follow your link and Safari will not allow me to. Any suggestions.
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Travis Shepard
SmartMusic Support



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Date Joined Mar 2009
Total Posts : 148
  		   Posted 9/28/2010 2:53 PM (GMT -6)    Quote This PostAlert An Admin About This Post.
atucker1,

That's odd. Try copying the URL, opening a new browser window, then pasting the address into the Safari address bar.

Thanks,

Travis Shepard
SmartMusic Customer Support

MakeMusic, Inc.

These on-line forums are intended for the exchange of ideas among the users of MakeMusic products. If you'd like individual help from our technical support staff, please contact them directly at http://support.makemusic.com/

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HD
Registered Member

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Date Joined Oct 2010
Total Posts : 1
  		   Posted 10/1/2010 5:30 AM (GMT -6)    Quote This PostAlert An Admin About This Post.
Hello... I am having the same problem, did this work
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James Lund
SmartMusic Technical Product Manager



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Date Joined Aug 2004
Total Posts : 128
  		   Posted 10/1/2010 8:40 AM (GMT -6)    Quote This PostAlert An Admin About This Post.
HD,

Submit a support case directly to smartmusic.custhelp.com/app/ask and we'll get to work. Our forums aren't the primary outlet for technical support.

Thanks!

James Lund

MakeMusic, Inc.

These on-line forums are intended for the exchange of ideas among the users of MakeMusic products. If you'd like individual help from our technical support staff, please contact us directly at www.smartmusic.com/support.

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Dr. Wiggy
Early music: modern methods



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Date Joined Jun 2006
Total Posts : 12628
  		   Posted 10/2/2010 3:20 AM (GMT -6)    Quote This PostAlert An Admin About This Post.
You have uploaded the crash log as an Apple Pages document. Please upload it as a TEXT .txt file, so that everyone can read it.

Finale 2011, 2009c, 2Ghz iMac; 2Ghz MacBook, 10.6.4
Edirol FA-66; M-Audio Oxygen 61; Yamaha PSR-410
Ancient Groove Music
www.ancientgroove.co.uk

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mhlee0000
Registered Member

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Date Joined Oct 2010
Total Posts : 1
  		   Posted 10/3/2010 12:53 PM (GMT -6)    Quote This PostAlert An Admin About This Post.
After I have installed SmartMusic 2011, every I set the speaker, the program crashs. My PC is with Windows 7 (64bits)and i5 CPU. The sound card is Realtek high definition audio.
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