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| MakeMusic Forum > Public Forums > Finale - Macintosh - FORUM HAS MOVED! > Crashes in 2014 and how to avoid them | Forum Quick Jump
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Erin Vork
Notation and Garritan Product Specialist
      
Date Joined Nov 2011
Total Posts : 185
| Posted 3/27/2014 11:49 AM (GMT -6) |   | As has been reported here, Finale 2014 is susceptible to crashes in ways that Finale 2012 was not. We've done some considerable research into these reports, and we've found a few culprits that seem to account for most of the issues. We’re currently working on fixes for these. Here are the major offenders, the ways to identify them, and the best ways to keep them from happening to you:
Crash after sleeping:
We’ve had this reported on 10.8 and 10.9, and Apple has confirmed that there is a defect on their side that’s responsible for this. If Finale is left open when the computer goes to sleep (or the lid is closed on a laptop), there is an increased chance that it will crash when the computer wakes back up. This is usually pretty easy to detect in the crash log. You’ll have something that looks like this:
Sleep/Wake UUID: 453D5295-907C-4D20-BCD6-D65B8DB68087
Crashed Thread: XX Dispatch queue: com.apple.audio.HALB_DispatchQueue.SerialQueue
...
Thread XX Crashed:: Dispatch queue: com.apple.audio.HALB_DispatchQueue.SerialQueue
0 ??? 0x796031f0 0 + 2036347376
1 com.apple.audio.CoreAudio 0x90593b8a HALPropertyListener::Call(unsigned long, unsigned long, AudioObjectPropertyAddress const*) + 724
2 com.apple.audio.CoreAudio 0x90591237 HALObject::PropertiesChanged(unsigned long, AudioObjectPropertyAddress const*) + 1569
3 com.apple.audio.CoreAudio 0x9058f29d HALDeviceList::DeviceChangeListener_Helper(unsigned long, unsigned long, AudioObjectPropertyAddress const*, void*) + 219
4 com.apple.audio.CoreAudio 0x9056504a __DeviceChangeListener_block_invoke_0 + 35
Crashing when using Speedy entry and scrolling with inertia
We’ve been able to reproduce a crash that happens when using scrolling with inertia (such as with a trackpad or Magic Mouse) while the Speedy entry frame is active. Merely using Speedy and a trackpad won’t necessarily cause a crash, but rapid scrolling and clicking has been shown to cause problems. In addition to the crashes, we’ve seen this behavior also result in music appearing (or sometimes disappearing) in other measures. Crash logs for this one will have a little more variance. We’ve had better luck diagnosing this issue by confirming that users are working with Speedy entry and a Magic Mouse. Turning off scrolling with inertia (in the Mac system preferences) seems to help prevent these issues.
Crashing when selecting the Text or Lyric tools
This one was discussed (and solved) here early on. If there is a conflict between Finale’s keyboard shortcuts and shortcuts set up in the Mac System Preferences, Finale can freeze, crash or refuse to launch. This will most often happen when a tool is selected that triggers the Text menu to appear, and the crash log will usually have something like this:
11 com.makemusic.Finale 0x002fb968 FindCocoaMenuWithKeyEquivalent(NSMenu*, NSString*, unsigned int) + 249
12 com.makemusic.Finale 0x002fb996 FindCocoaMenuWithKeyEquivalent(NSMenu*, NSString*, unsigned int) + 295
13 com.makemusic.Finale 0x002fb996 FindCocoaMenuWithKeyEquivalent(NSMenu*, NSString*, unsigned int) + 295
14 com.makemusic.Finale 0x002fc1ec removeAndCacheMenuKeyCommandIfInUse(long, NSString*, unsigned int) + 209
15 com.makemusic.Finale 0x005e964b FCCommandShortcut::MacSetMenuItemKeyShort(EMENU, unsigned short) const + 917
16 com.makemusic.Finale 0x005ea22a FCCommandTable::UpdateOneMenuItemText(long, EMENU, EMENU, unsigned long, FCMD_MODE) + 980
To avoid this, find these conflicting shortcuts (which are probably in your system preferences) and delete them:
1. With Finale closed, go to the Apple menu and choose System Preferences
2. Choose the Keyboard category and then click "Shortcuts" from the top
3. Click on "App Shortcuts" from the list on the left
4. Find any shortcuts that have been set up for Finale and delete them. Finale should now launch successfully.
Crash when opening MIDI files
This one can occur on both Mac and Windows: If the first thing you do upon installing (or reinstalling) Finale is open a MIDI file, Finale will crash. This is because opening a MIDI file does not copy the needed document styles into the user folder. The fix for this is to open a Default Document first and then open the MIDI file. From that point on, MIDI files will open normally (no need to open any other file first).
As always, if you run into crashes that don't fit into these categories, please send them in to our Tech Support team (the link to submit a support case is in my signature), and try to provide as much information as you can about what you were doing in Finale just before it crashed. Crash logs can be great, but they're even better with some context.
Erin Vork
Notation and Garritan Product Specialist
Product Management
MakeMusic, Inc.
Need technical help? Click here to submit a support case.Post Edited (Erin Vork) : 4/8/2014 10:21:20 AM (GMT-5) | | Back to Top | |
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Mike Rosen
himself
Date Joined Feb 2006
Total Posts : 14146
| Posted 3/27/2014 12:01 PM (GMT -6) | | | |
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minstrel
Registered Member
Date Joined Jul 2000
Total Posts : 190
| Posted 3/28/2014 10:57 AM (GMT -6) | | I was actually about to purchase Finale 2014 for Mac, but after reading this forum and having numerous crashes of my own, I've decided against it. I'm currently using Finale 2012. I updated my 2014 trial to Finale 2014a, and now the program actually runs without crashing immediately, but still crashes immediately upon playback. I'm using OS X 10.7.5 with 8 Gb RAM and trying playback with the Aria engine and MOTU hardware. I guess I'll wait for Finale 2014b to see how that performs.
I was interested in the improvements in Human Playback. Is that just a matter of a global preferences dialog now, or are there actual improvements? I didn't see any specifics in the release notes.
Thanks,
Brian | | Back to Top | |
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John Moody
Registered Member
Date Joined Mar 2008
Total Posts : 249
| Posted 4/10/2014 6:12 AM (GMT -6) | | Finale is definitely crashing for me with that first category - sleep/wake. I guess I can rest assured that MakeMusic and Apple are working on updates that will solve the problem. In the mean time, if I just restart the program all is good.
John | | Back to Top | |
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Mikolopez
Registered Member
Date Joined Apr 2014
Total Posts : 1
| Posted 4/25/2014 9:24 AM (GMT -6) | | I'm using a MacBook Pro running with Mac OX 10.9.2, and Finale 2014a crashed inmediatly when I open a file. Sometimes Finale could keep the file open a few minutes, but it crashed after trying to use any of the entry tools. After that I delete de Finale app file from my computer and installed de Demo version, that recognized my serial nr. (I suppose, it's a 2014 version, not a 2014a ¿?).
Surprisely, it works... | | Back to Top | |
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RV
Registered Member
Date Joined Oct 2006
Total Posts : 173
| Posted 5/21/2014 1:17 PM (GMT -6) | | I'm getting a definite CONSTANT crash; when changing Staff-Names in Scoremanager!!
- sometimes I can change 2-3 names, but then it surely crashes! - mostly at first try.
Anyone else get this???
RV
iMac (12,1), 2,5GHz, 8Gb RAM
Finale 2014a, (2012 c.r13, 2008 b r1, 2005, 2003, v.3, v.1.1)
Logic Pro 8
Lexicon i-ONIX FW810S
OS 10.5.8
OS 10.8.2
www.aenigma-edition.com | | Back to Top | |
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phillipm
15-yr Finale user
Date Joined Jun 2006
Total Posts : 31
| Posted 7/17/2014 1:07 PM (GMT -6) | | Just purchased Finale 2014 and have serious problems with crashing.
1) On my Mac mini server (OS 10.7.5) the program crashes immediately on launch.
2) On my Macbook Pro (OS 10.9.4) the program crashes during the quit sequence. | | Back to Top | |
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Mike Rosen
himself
Date Joined Feb 2006
Total Posts : 14146
| Posted 7/17/2014 1:54 PM (GMT -6) | | | |
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phillipm
15-yr Finale user
Date Joined Jun 2006
Total Posts : 31
| Posted 7/17/2014 3:11 PM (GMT -6) | | | Yes. 2014C. Just downloaded it late yesterday. | | Back to Top | |
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phillipm
15-yr Finale user
Date Joined Jun 2006
Total Posts : 31
| Posted 7/20/2014 11:20 PM (GMT -6) | | | Apogee Duet has no bearing on the matter. Same result with or without. | | Back to Top | |
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Paul W. Palm
Registered Member
Date Joined Sep 2013
Total Posts : 30
| Posted 8/13/2014 8:54 AM (GMT -6) | | | Finale 2014c (Mac) also crashes when a new font is added to the system (MacOS 10.8.5) via Font Book. New font is available after restarting Finale with no further issues, but the crashing due to a new font being installed is consistent. | | Back to Top | |
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Mike Rosen
himself
Date Joined Feb 2006
Total Posts : 14146
| Posted 8/13/2014 12:11 PM (GMT -6) | | | |
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Paul W. Palm
Registered Member
Date Joined Sep 2013
Total Posts : 30
| Posted 8/13/2014 12:38 PM (GMT -6) | | | I've never gotten a response from Finale, regardless of the current company name, since I began using Finale 1.0 (1990). No reason to assume they will begin listening now. | | Back to Top | |
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