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AB-USA
Registered Member

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Date Joined Dec 2002
Total Posts : 21
  		   Posted 7/18/2012 8:47 PM (GMT -6)    Quote This PostAlert An Admin About This Post.
Yesterday, July 17, 2012, Smart Music 2012 crashed immediately after opening every single time. I updated it to 2012b, but still does the same thing!

Mac OS X
10.6.8

Process: SmartMusic [2422]
Path: /Applications/SmartMusic.app/Contents/MacOS/SmartMusic
Identifier: com.makemusic.SmartMusic
Version: SmartMusic 2012b.4675 (2012b.4675)
Code Type: X86 (Native)
Parent Process: launchd [137]

Date/Time: 2012-07-18 18:45:23.462 -0700
OS Version: Mac OS X 10.6.8 (10K549)
Report Version: 6
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Jim Jolley
Registered Member

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Date Joined Jul 2003
Total Posts : 610
  		   Posted 7/18/2012 10:20 PM (GMT -6)    Quote This PostAlert An Admin About This Post.
Sounds like a tech support question. Send one in.

Jim Jolley - Band Director - Center Hill Middle School

Finale 2006c, 2008a, 2009b, 2010a, 2011b - Smartmusic 2012 - Garritan CoMB - Vista

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Seth Adams
SmartMusic Product Specialist

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Date Joined May 2012
Total Posts : 21
  		   Posted 7/19/2012 3:40 PM (GMT -6)    Quote This PostAlert An Admin About This Post.

AB-USA

As Jim mentioned, it sounds like you will want to get a hold of our Technical Support team. To submit a support case please follow this link, smartmusic.custhelp.com/app/ask.

Seth 

MakeMusic, Inc.
 
These on-line forums are intended for the exchange of ideas among the users of MakeMusic products. If you'd like individual help from our technical support staff, please contact us directly at www.smartmusic.com/support.

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