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jazzer*austin
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  		   Posted 12/3/2014 5:27 PM (GMT -6)    Quote This PostAlert An Admin About This Post.
I can go to Audio MIDI setup, and see mike input and built in output set to 48000. I can select 41000, quit, but when I start Finale2014d i get the error message that Finale needs 41000.
When I return to Audio MIDI setup, it has reverted to 48000.
How do I get it to stay at 41000?
Thx

2011 MacDowell Fellow in Composition; 2013 Fulbright Specialist in Music
Finale 2012c/2011/2010b/2009c; Sib 7.1; GPO4, JABB; VDL 2.5; DP6.4
work:MacBook Pro 17" 2.6 GHz Intel Core 2 Duo, 4 GB RAM, OS 10.8.4;
work:MacPro 2.8 GHz Quad-Core Intel Xeon, 4 GB RAM, OS 10.8.4;
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30" Apple Cinema Display; Dell 24-Inch TFT LCD Display
TgTools, Jari W Tools, Patterson Plugins, Spark

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jim dukey
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  		   Posted 12/3/2014 5:58 PM (GMT -6)    Quote This PostAlert An Admin About This Post.
When trying some Computer Audio stuff recently I read that a restart is needed when changing settings in Midi/Audio.
Give it a try.

Molecular Computer, Powered by Fusion in a Jar. Finale 3000, Wireless ESP Module, No Physical Interface, Printed Parts Manifest by The Universe,
SOOOO Boring! Now Everybody is Friggin' Mozart.

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Erin Vork
Notation and Garritan Product Specialist

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Total Posts : 185
  		   Posted 12/4/2014 11:18 AM (GMT -6)    Quote This PostAlert An Admin About This Post.
I've seen this happen. If you have a device that was set at 48000 when Finale launched, this setting can get saved into Finale's preferences. Try closing Finale, verifying that all devices in your audio setup are at 41000 and then deleting the preference file (open Finder and use SHIFT+COMMAND+G to open "Go to folder" then type or copy and paste the following: ~/Library/preferences and find Finale 2014 Preferences).

If that doesn't work, you'll want to get in touch with Tech Support. They'll walk you through generating a Plogue log that should show where the problem is.

Erin Vork
Notation and Garritan Product Specialist
Product Management
MakeMusic, Inc.

Need technical help? Click here to submit a support case.

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jazzer*austin
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Date Joined Mar 2009
Total Posts : 438
  		   Posted 12/4/2014 2:55 PM (GMT -6)    Quote This PostAlert An Admin About This Post.
Erin said...
If you have a device that was set at 48000 when Finale launched, this setting can get saved into Finale's preferences. Try closing Finale, verifying that all devices in your audio setup are at 41000 and then deleting the preference file

Thanks, Erin, worked like a charm!

2011 MacDowell Fellow in Composition; 2013 Fulbright Specialist in Music
Finale 2014d/2012c/2011/2010b/2009c; Sib 7.1; GPO4, JABB; VDL 2.5; DP6.4
work:MacBook Pro 17" 2.6 GHz Intel Core 2 Duo, 4 GB RAM, OS 10.10;
work:MacPro 2.8 GHz Quad-Core Intel Xeon, 4 GB RAM, OS 10.10;
home:MacBook Pro 15" 2.6 GHz Intel Core 2 Duo, 2 GB RAM, OS 10.10;
30" Apple Cinema Display; Dell 24-Inch TFT LCD Display
TgTools, Jari W Tools, Patterson Plugins, Spark

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Briggity
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Total Posts : 27
  		   Posted 12/9/2014 12:44 PM (GMT -6)    Quote This PostAlert An Admin About This Post.
I just experienced the same issue after updating to 2014d.

Turns out Finale selected the first audio interface in my system by alphabetic order, which happened to be my AXE-FX (which only runs at 48k). After switching to my usual interface, a Metric Halo ULN-8, Finale forced the ULN-8 to 48k upon launch, then displayed the usual sample rate warning message and refused to load the audio engine. Only after powering down the AXE-FX, trashing preferences, and making sure the ULN-8 was at 44.1 was I able to get Finale to launch without changing the sample rate and store the correct settings in preferences.

I started a case with MM support - curious why the Plogue engine would even write the 48k setting to preferences since Finale doesn't support it, and why Finale arbitrarily selected a different audio interface after updating...

Brian
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