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Dale
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Date Joined Sep 2002
Total Posts : 4
  		   Posted 7/24/2014 1:00 PM (GMT -6)    Quote This PostAlert An Admin About This Post.
I am running PrintMusic 2008, which is no longer supported. I recently installed PM to a new computer running Windows 8.1, and cannot access the User Manual, which is web-based. I get a message saying "file:///C:/Program%20Files.... Make sure the path or Internet address is correct". No one at PM seems to be able to help. My assertion is that, since I paid for the product, part of it is missing and they should be able to provide it for me without having to pay $40 to upgrade. Anyone else run into this problem and found a workaround? Thanks kindly.
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Jim Jolley
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  		   Posted 7/24/2014 2:57 PM (GMT -6)    Quote This PostAlert An Admin About This Post.
Dale,

You might get a better response if you would ask your question in the finale for windows forum or submit a support request to makemusic.

Best wishes

Jim Jolley - Band Director - Center Hill Middle School

Finale 2008a, 2009b, 2010a, 2011b, 2012b - Smartmusic 2012b - Garritan CoMB - Vista

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Dale
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  		   Posted 7/24/2014 5:13 PM (GMT -6)    Quote This PostAlert An Admin About This Post.
Jim, thanks for replying. I was under the impression I was posting in the appropriate place. Print Music is listed under Make Music. Can you point me to a more effective post? Much appreciated.
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Ralph L. Bowers Jr.
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Date Joined May 2012
Total Posts : 883
  		   Posted 7/24/2014 7:03 PM (GMT -6)    Quote This PostAlert An Admin About This Post.
Dale said...
I am running PrintMusic 2008, which is no longer supported. I recently installed PM to a new computer running Windows 8.1, and cannot access the User Manual, which is web-based. I get a message saying "file:///C:/Program%20Files.... Make sure the path or Internet address is correct". No one at PM seems to be able to help. My assertion is that, since I paid for the product, part of it is missing and they should be able to provide it for me without having to pay $40 to upgrade. Anyone else run into this problem and found a workaround? Thanks kindly.



Dale is your path way listed as in the attachment below?

If the file is there just redirect.
If not MM should be able to send the HTML file to you so you can replace the missing file.

Finale 2010b, 2011b, 2012c, 2014c TGTools Pro, Patterson plugins, JW plugins (current)
Sibelius 6.2, 7.1.3, 7.5.1, Write Score Sound Sets, Bob Zawalich plugins, Dolet 6.3
Print Music 2004, 2010a, 2011a, 2014b
Progression, Progression 2, Notion 4
Pro Tools 9.5, Reaper
Kontakt 5
GPO4, World Instruments
Smart Score Pro X , PhotoScore Ultimate 6 & 7 ( 7 has some utility----best of those available)
M-Audio "Oxygen 25" Midi input keyboard (recent addition)
Systems (4) // Windows XP Pro, 2@ Windows 7 Pro, 8.1 Pro, 64 bit, 4GB - 16GB RAM
Paper & Pencil

BMus, MM (Musicology)


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Dale
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  		   Posted 7/24/2014 9:42 PM (GMT -6)    Quote This PostAlert An Admin About This Post.
Thank you, Ralph. opening the Print Music files, I don't see anything that I can relate to a User Manual. (The 2008 and your 2014 files look different). I don't know how to take a screen shot or I would show you. I agree with you that they should be able to send me the Manual in some format, but customer support balked. I find it hard to believe that it is not available or possible.
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Ralph L. Bowers Jr.
Polymathist



Click to send Ralph L. Bowers Jr. email.Personal Homepage Not AvailableSend a Private Message to Ralph L. Bowers Jr.AIM Not AvailableICQ Not AvailableY! Not AvailableMSN Not Available
Date Joined May 2012
Total Posts : 883
  		   Posted 7/24/2014 10:03 PM (GMT -6)    Quote This PostAlert An Admin About This Post.
MM online resource seems to only go back to 2009 manual.

http://www.finalemusic.com/support/learning-center/user-manuals/

Finale 2010b, 2011b, 2012c, 2014c TGTools Pro, Patterson plugins, JW plugins (current)
Sibelius 6.2, 7.1.3, 7.5.1, Write Score Sound Sets, Bob Zawalich plugins, Dolet 6.3
Print Music 2004, 2010a, 2011a, 2014b
Progression, Progression 2, Notion 4
Pro Tools 9.5, Reaper
Kontakt 5
GPO4, World Instruments
Smart Score Pro X , PhotoScore Ultimate 6 & 7 ( 7 has some utility----best of those available)
M-Audio "Oxygen 25" Midi input keyboard (recent addition)
Systems (4) // Windows XP Pro, 2@ Windows 7 Pro, 8.1 Pro, 64 bit, 4GB - 16GB RAM
Paper & Pencil

BMus, MM (Musicology)

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Dale
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Email Address Not AvailablePersonal Homepage Not AvailableSend a Private Message to DaleAIM Not AvailableICQ Not AvailableY! Not AvailableMSN Not Available
Date Joined Sep 2002
Total Posts : 4
  		   Posted 7/24/2014 10:55 PM (GMT -6)    Quote This PostAlert An Admin About This Post.
Ralph, thanks a million. I don't know why I wasn't referred to this page by Support. 2009 should be close enough.

Thanks again,

Dale
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