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ChicagoMike
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Date Joined Apr 2011
Total Posts : 5
  		   Posted 4/3/2011 10:10 PM (GMT -6)    Quote This PostAlert An Admin About This Post.
When I try to open some files in SmartMusic that I have created in Finale, I get an error message saying: While attempting to access "EnigmaTemp4189862" the file manager reported an error."

After clicking OK about a dozen times, the file will open and play fine, except that error message will come up again if I switch to a different instrument part. Any suggestions?

FYI, I'm running SmartMusic 2011 on a MacBook OS 10.5.8.

Thanks!
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James Lund
SmartMusic Technical Product Manager



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Date Joined Aug 2004
Total Posts : 128
  		   Posted 4/4/2011 8:51 AM (GMT -6)    Quote This PostAlert An Admin About This Post.
ChicagoMike,

Welcome to the forum! This specific error is a problem with the Finale file and it's easy to fix. open the .MUS file in Finale, go into the Document Menu, Manage Parts, and click Generate Parts. Double-check your Finale file again to make sure it looks okay, then you can re-export it to SmartMusic format. Before you try opening the file into SmartMusic, look at your My Accompaniments list in My Library. If you see the file already here, right-click it and click Remove before you try importing the new version.

Thanks!

James Lund

MakeMusic, Inc.

These on-line forums are intended for the exchange of ideas among the users of MakeMusic products. If you'd like individual help from our technical support staff, please contact us directly at www.smartmusic.com/support.

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ChicagoMike
Registered Member

Email Address Not AvailablePersonal Homepage Not AvailableSend a Private Message to ChicagoMikeAIM Not AvailableICQ Not AvailableY! Not AvailableMSN Not Available
Date Joined Apr 2011
Total Posts : 5
  		   Posted 4/5/2011 9:43 AM (GMT -6)    Quote This PostAlert An Admin About This Post.
Thanks, James. It's working correctly for me now. Is there any way to do this in the future without losing all my formatting in the parts?
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James Lund
SmartMusic Technical Product Manager



Email Address Not AvailablePersonal Homepage Not AvailableSend a Private Message to James LundAIM Not AvailableICQ Not AvailableY! Not AvailableMSN Not Available
Date Joined Aug 2004
Total Posts : 128
  		   Posted 4/5/2011 4:19 PM (GMT -6)    Quote This PostAlert An Admin About This Post.
ChicagoMike,

This is a pretty rare problem in Finale - if you encounter it again, the solution I've listed is the only way to fix it. Hopefully the problem is limited to this file so you don't have to worry about part formatting again!

Thanks,

James Lund

MakeMusic, Inc.

These on-line forums are intended for the exchange of ideas among the users of MakeMusic products. If you'd like individual help from our technical support staff, please contact us directly at www.smartmusic.com/support.

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