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| MakeMusic Forum > Public Forums > Finale - Windows - FORUM HAS MOVED! > Change in Forum Location | Forum Quick Jump
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poparad
Registered Member
      
Date Joined Nov 2014
Total Posts : 28
| Posted 12/2/2016 3:54 PM (GMT -6) |   | Wow, talk about shooting yourself in the foot.
I used to actively participate in the Harmony Central forums (I was/am a moderator there), and when Guitar Center bought them up about 10 years ago, they had the brilliant idea to move to a new forum software/format, not unlike what is linked at the top of this thread. Within a couple of months, a forum that was one of the top 10 ranked forums on the internet saw its user base nearly vanish. The users were all very vocal in expressing their concerns over the move, but they were completely ignored because the higher-ups supposedly knew best. Today, Harmony Central has almost no daily activity. The forum I moderated, has had fewer than 20 posts in all 2016. It used to get twice that daily.
This forum is a great resource that I have returned to time and time again for assistance from a very knowledgeable and helpful community. Communities like this are a fragile thing, and if they are seriously disrupted by something as foolhardy as shutting down an active and engaged forum like this, they will be decimated and never again return to their prior robustness. | | Back to Top | |
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Credo
Registered Member
Date Joined Feb 2016
Total Posts : 142
| Posted 12/2/2016 6:04 PM (GMT -6) | | poparad said...
Wow, talk about shooting yourself in the foot.
I used to actively participate in the Harmony Central forums (I was/am a moderator there), and when Guitar Center bought them up about 10 years ago, they had the brilliant idea to move to a new forum software/format, not unlike what is linked at the top of this thread. Within a couple of months, a forum that was one of the top 10 ranked forums on the internet saw its user base nearly vanish. The users were all very vocal in expressing their concerns over the move, but they were completely ignored because the higher-ups supposedly knew best. Today, Harmony Central has almost no daily activity. The forum I moderated, has had fewer than 20 posts in all 2016. It used to get twice that daily.
This forum is a great resource that I have returned to time and time again for assistance from a very knowledgeable and helpful community. Communities like this are a fragile thing, and if they are seriously disrupted by something as foolhardy as shutting down an active and engaged forum like this, they will be decimated and never again return to their prior robustness.
+1 for poparad's post!
Forum accounts for user communities really need to remain separate from the main Product Account(s) too!
Case in point: Studio Workshops, School/University Students, etc. Many people get 'training' and 'exposure' in products like Finale, and some even use it every day in work-places and NEVER get (nor should they) access to the 'product account(s)'. | | Back to Top | |
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bpalm
Registered Member
Date Joined Sep 2014
Total Posts : 34
| Posted 12/3/2016 11:45 AM (GMT -6) | | How can you edit a profile photo on the new forum? It won't let me it says it's "automatically" set, and I can't change it. Why?
"The name, profile photo, phone, and email are set automatically. You can't change them here."
Adam W. said...These forums were originally created to provide a way for our passionate Finale users to share ideas, provide valuable input, and find answers from our community. A number of other great public forums for discussion about our products and best practices have become available since this platform first began. These include Facebook, SHSU, Twitter, Yahoo and various other forums and blogs. Also, as many of you know, the release of our new Help Center over the summer provides another avenue for discussion and input. In an effort to provide a centralized, accessible, and most of all, helpful community for all of our customers, we are focusing our resources on the new forums in our Help Center Community. As of January 1st, 2017, we will only monitor and support these new forums. At that time these existing forums will be locked. We want this large body of valuable information to remain available, so while these forums will be locked at the end of the year, they will be archived so that they can still be accessed by those looking for any of the helpful historical information located here. We want to thank you for the value you’ve already provided to MakeMusic and its customers in these forums, and we look forward to seeing you in our new Help Center Community! Best, Adam Wig Director, Customer Success Michael Johnson Vice President, Professional Notation Fred Flowerday, Senior Vice President, Product Strategy | | Back to Top | |
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Ron.
Composer
Date Joined Mar 2003
Total Posts : 8828
| Posted 12/5/2016 10:45 PM (GMT -6) | | I have had to refer users to the support forums, complete with URLs, more times than I can count. People can't find them on their own, or don't know what to look for. Without we users referring novices to the right places, they will just give up.
Finale 25.1
GPO5, JaBB3, GIO, COMB2, GWI, GIFF, Steinway Basic.
Windows 7; 10 GB RAM.
www.composeforums.com | | Back to Top | |
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SysExJohn
Registered Member
Date Joined Jan 2014
Total Posts : 57
| Posted 12/6/2016 4:50 AM (GMT -6) | | It's possible that we are all thinking incorrectly here! 
This is clearly a decision made by MM management.
The addition of the names of senior signatories to the announcement would indicate this.
"HOW DARE YOU QUESTION THE DECISIONS OF SENIOR MANAGEMENT?
Don't you know it's always for the best.
We always know better than you do.
It is our jobs that are important, and our advancement and salaries and bonuses, not your silly software and your stupid user groups.
Thinks: (How pathetic are you?)
If it doesn't work we'll just move on.
You can please yourselves what you do, as long as we're okay.
So, just pull yourselves together and commit to the decisions we have made in our, excuse me, your best interests."
Almost a direct quotation from ICL senior management in the past.
The decision has been made.
Senior management, in my experience, will rarely reverse such a decision.
It would call into question their ability to manage.
Heaven forfend that they would admit to a mistake.
Deeply cynical? Me?
John Garside.
at MIDI-tutor.proboards.com
Finale 2012c, Sonar 7 PE, XGworks.
Garritan GPO4, JABB, COMB, IO, Organs, Steinway, Harps + GPO5.
E-MU 1616m PCI and Cardbus x 2.
Yamaha AN1x. | | Back to Top | |
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Nowikjoh
Registered Member
Date Joined Mar 2000
Total Posts : 51
| Posted 12/6/2016 9:45 AM (GMT -6) | | Although I am not a frequent contributor, commentator - I come to this forum frequently to find quick answers to a problem I am having.
Usually, I find it - although the Search Engine function has become useless for Posts past 6 months. I am glad I have saved URL links to posts from previous years. The people on these forums, with their knowledge, have been invaluable and have made FINALE'S inner worth far greater than its price.
I have tried to use the new MM forum site and found it to be lacking in ANYTHING I was looking for.
Disappointed come January 2017.
John, NJ
Home: Finale 2008, Finale 2009, GPO, Kontackt Player 2.0
Dell XPS laptop, Windows XP, service pack 3
Pentium 4 / 3.4 Ghz
2.00 GB RAM
and at school:
Finale 2008, Finale2011
Lenovo ThinkCentre M58, Windows 7 Enterprise, 32-bit
Intel Core 2 Duo CPU, 3.16ghz
4.00 GB RAM
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Zuill
"The Troll"
Date Joined Oct 2003
Total Posts : 29077
| Posted 12/6/2016 10:07 AM (GMT -6) | | Regarding senior management, remember what happened with the Scanning feature (now removed). It took only one complaint to reverse that decision, after a blog post touting it, and now it is gone.
Zuill
"When all is said and done, more is said than done."
Win 7 64bit, 2011b, 2012c, 2014d, 2014.5, 25.1
Favorite Forum quote: "Please, everybody, IGNORE THE TROLL!" | | Back to Top | |
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Adam W.
Registered Member
Date Joined Aug 2008
Total Posts : 54
| Posted 12/6/2016 4:17 PM (GMT -6) | | Hi Everyone,
Some of the functionality requests mentioned previously do exist in the new platform, so I'll take a moment to outline those features:
- Ability to add/edit a user profile: While the capability is not as robust, there is a 'Description' field that can be edited to include any personal information you'd like. This can be accomplished by navigating to 'My Profile': http://www.screencast.com/t/8QNZ6rWiC and then selecting 'Edit Profile'. You'll see your description information listed beneath your name: http://screencast.com/t/dhQifiyf0a
- Easily spot your own contributions: You'll find a list of your contributions (public community posts) and any previous support tickets listed in the 'My Profile' section.
- Searching on a poster's name: While you can't do a direct search for a posters name, we'll be enabling the ability to view another user's profile. This will include the ability to see their previous public posts and even subscribe to be notified wen they've made a new post.
- Getting a newly updated thread back to the top of the list in order to maintain relevancy: While the new platform doesn't explicitly do this, we will be enabling the ability to follow a specific thread so that you can be notified when an update is made.
I recognize that there are many other specific pieces of functionality not listed above that are important to this group. While the new community doesn't currently offer each feature requested so far, it's my goal to continually improve the interface to make it a worthwhile tool for you. Realistically, a portion of that progress is dependent upon feature development by ZenDesk itself and we'll continue to push them to widen the breadth of their options as well. | | Back to Top | |
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Mike Rosen
himself
Date Joined Feb 2006
Total Posts : 14146
| Posted 12/6/2016 4:20 PM (GMT -6) | | | |
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Zuill
"The Troll"
Date Joined Oct 2003
Total Posts : 29077
| Posted 12/6/2016 4:43 PM (GMT -6) | | It's interesting that Finale has an option to "improve" the program by giving feedback directly. If the result we are getting here is completely trashing a viable and valuable exchange of Finale information, regardless of our feedback, why should we go through the hoops of sending feedback via the program? Is that too just for appearance sake, with the knowledge that things will be done with total disregard for user experience? I'm baffled. Maybe I need a logical explanation.
Zuill
"When all is said and done, more is said than done."
Win 7 64bit, 2011b, 2012c, 2014d, 2014.5, 25.1
Favorite Forum quote: "Please, everybody, IGNORE THE TROLL!" | | Back to Top | |
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Zuill
"The Troll"
Date Joined Oct 2003
Total Posts : 29077
| Posted 12/6/2016 4:45 PM (GMT -6) | | I forgot another question: if a user on the new forum is banned for whatever reason, is the method used deleting the user account? If so, how would a user have access to the paid for products and support? Just wondering.
Zuill
"When all is said and done, more is said than done."
Win 7 64bit, 2011b, 2012c, 2014d, 2014.5, 25.1
Favorite Forum quote: "Please, everybody, IGNORE THE TROLL!" | | Back to Top | |
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