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Matt_Tucker
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Date Joined Aug 2005
Total Posts : 1
  		   Posted 8/31/2005 9:14 PM (GMT -6)    Quote This PostAlert An Admin About This Post.
Everytime I start Smartmusic, I have to run the setup wizard. Sometimes it crashes when I click <next> at the microphone setting screen.  Other times it will run all the way through, but when I exit Smartmusic, I get an abnormal program termination and Windows wants to send an error report. The next time I run Smartmusic, I have to repeat this process, and none of the settings were saved.
 
Gateway 831GM, Windows XP Media Center Edition. Smartmusic 8.5.1.
 
Help!
 
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SmartMusicDave
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Date Joined Dec 2004
Total Posts : 7
  		   Posted 9/1/2005 4:00 PM (GMT -6)    Quote This PostAlert An Admin About This Post.

Hello Matt,

 

It appears SmartMusic is encountering a problem as it attempts to use your sound card. You may wish to check with your computer manufacturer or sound card manufacturer and ensure you have the latest drivers for your sound card. You may also wish to check http://www.microsoft.com/directx and ensure you have the latest version of DirectX installed.

 

If the issue persists please contact us directly at winsupport@SmartMusic.com.

Dave
SmartMusic Technical Support Representative
MakeMusic!, Inc.

 

These on-line forums are intended for the exchange of ideas among the users of MakeMusic products. If you'd like individual help from our technical support staff, please contact them directly via email at winsupport@makemusic.com or macsupport@makemusic.com or call 952-937-9703 Toll free SmartMusic assistance: (866) 240-4041 Monday through Friday 8:30AM-8PM CST.

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