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Daniel Silver
Registered Member

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Date Joined May 2005
Total Posts : 2
  		   Posted 5/8/2005 11:03 AM (GMT -6)    Quote This PostAlert An Admin About This Post.
Hello from Australia

I have been a registered user of Finale (serial number MFNA-104479 and have upgraded several times over the past few years, the latest being for the current version (Finale 2005). I have registered this upgrade twice now and tonight when I went to boot it up again, I was asked to register yet again with a warning that I had zero days left to register and would no longer be able to save or print!

I have just realized what has happened - I'm running this program on my Apple Powerbook and have just upgraded to "Tiger" ie MacOS 10.4. I didn't just upgraded, I did an "archive and install" which basically put my then current system aside, installed the new system and copied over my preferences and network settings into the new system. HOWEVER it couldn't have copied over the critical preferences which saved my registration details!!!! I've searched in my Previous Systems folder looking for a preferences file relevant to either Finale or makemusic but without success. So I have to re-register my copy. However when I tried to do so I was told that I'd done it the maximum times allowed!!!!!

If I am correct, you should consider notifying Mac users who run Finale that upgrading ones OS can create a problem with one's registration and then assist them with a way around it.

Anyway, what am I supposed to do now?

Cheers, Danny
sad
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Richard N.
Musician



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Date Joined May 2001
Total Posts : 1424
  		   Posted 5/8/2005 11:30 AM (GMT -6)    Quote This PostAlert An Admin About This Post.
I'm afraid that I can't answer your question, but I would suggest that you edit you rmessage to remove your serial number.

 
Richard N.
 
Software = Finale 2005 (no updates) ~ Garritan GPO ~ Sonar 4 Producer ~ WinXP Home SP1
Hardware = Athlon XP 2200 ~ 1.5 Gb RAM ~ Audigy Sound Card
Real Instruments = Bach Strad LT16MG, LT36G, 42B + B&H Sovereign Studio Tenor Trombones ~ Holton 181 Bass Trombone ~ Getzen Bass Trumpet ~ B&H Euphonium ~ M-Audio Keystation 88ES MIDI keyboard ~ Roland SoundCanvas SC-33
Leisure stuff = ST:TNG ~ Kronenbourg ~ Italian Red Wine ~ Curry
 
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Tyler
Registered Member

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Date Joined Mar 2001
Total Posts : 3586
  		   Posted 5/8/2005 1:17 PM (GMT -6)    Quote This PostAlert An Admin About This Post.
Give them a call tomorrow morning. They'll be able to get the problem resolved. In the future, go ahead and post your Finale questions on the Mac Notation forum. You'll have a better chance of finding helpful advice there (this forum is dedicated to the SmartMusic program).

Windows XP, all updates
 

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