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| MakeMusic Forum > Public Forums > Finale - Windows - FORUM HAS MOVED! > New Help Center | Forum Quick Jump
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Ralph L. Bowers Jr.
Polymathist
      
Date Joined May 2012
Total Posts : 883
| Posted 8/2/2016 9:17 PM (GMT -6) |   | I already don't like how it requires dropbox or other for one to submit mus. or musx files for inspection. Not very conducive for easy viewing or rapid responses. Who ever at Make Music thinks this is acceptable......well, it's idiotic in the mildest of terms.
"We’re pleased to announce the release of a brand new help center! This platform includes new ways to discuss both the direction and use of our products:
Feature Requests - Have an idea for a new feature? Share it here and vote for others.
General Discussion - Ask questions to knowledgeable experts and share your expertise with others.
Our Customer Success team will be actively participating in our new help center - We hope to create a more transparent view into product development and foster helpful discussion related to the use of our products.
You’ll notice that there are some key differences between our user Communities and existing forums. Most notably,to attach .musx or other file types to a post you’ll need to create a shareable link using a cloud sharing service such as Dropbox or Google Drive. We look forward to hearing your feedback about our new platform and encourage you to tell us which features you’d like to see!"
Finale 2010b, 2011b, 2012c, 2014d, 2014.5 TGTools Pro, Patterson plugins, JW plugins (current for each Finale Instalation)
Sibelius 6.2, 7.1.3, 7.5.1, 8.4.1, Write Score Sound Sets, TMT Publisher Bundle Plugins, Bob Zawalich plugins, Dolet 6.6
Print Music 2004, 2010a, 2011a, 2014a
Progression, Progression 2, Progression 3, Notion 4, [Notion 5, (bought but not installed)update finally installed]
Pro Tools 9.5, Reaper
Kontakt 5
GPO4, GPO5, World Instruments
SmartScore X Pro, SmartScore X2 Pro, PhotoScore Ultimate 6 & 7 & 8.04 ( 7 has some utility----best of those available, 8 has some issues that need fixing)
M-Audio "Oxygen 25" Midi input keyboard (recent addition 2014)
Systems (5) // Windows XP Pro (32bit), 2@ Windows 7 Pro, 8.1 Pro, Windows 10 64 bit, 4GB - 16GB RAM
Paper & Pencil
BMus, MM (Musicology) | | Back to Top | |
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Zuill
"The Troll"
Date Joined Oct 2003
Total Posts : 29077
| Posted 8/2/2016 10:08 PM (GMT -6) | | It looks like it is designed for questions to be directly answered by MakeMusic, as opposed to a user forum. If it is intended to replace the current forum, that would be interesting. Can anyone post, or does it require a login?
Zuill
"When all is said and done, more is said than done."
Win 7 64bit, 2011b, 2012c, 2014d, 2014.5
Favorite Forum quote: "Please, everybody, IGNORE THE TROLL!" | | Back to Top | |
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Mike Rosen
himself
Date Joined Feb 2006
Total Posts : 14146
| Posted 8/3/2016 8:59 AM (GMT -6) | | | |
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Flint
silly bear
Date Joined Oct 2006
Total Posts : 3151
| Posted 8/3/2016 8:06 PM (GMT -6) | | Zuill said...
Yesterday MM was quick to respond to posts. Maybe today is a holiday?
My friend Rose Nylund told me that is was St. Snrbnflrbl's day in her home town of St. Olaf, MN. Maybe they're keeping traditions from the old office location?
woodwind specialist and doubler - Finale 2014d using Speedy Entry - no capslock, GPO 4 Full, Garritan Jazz & Big Band 3, Garritan Concert and Marching Band 2, Windows 10, 12GB RAM, frequently RTFM.
If the composer says in effect to the performer: "I do not care whether you perform my music or not," we cannot argue the matter. But if he indicates: "I want you to perform and respond to this music," then his fundamental duty is to write his music so that it is accessible to interpretation. When the performer cannot approach the composer's meaning because of capriciously obscure notation, he may in effect say to the composer: "Why should I bother to puzzle out your music?" - Gardner Read
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KennethKen
Registered Member
Date Joined Dec 1998
Total Posts : 2570
| Posted 8/4/2016 10:53 AM (GMT -6) | | Motet said...
I think you really need to provide uploads for examples, etc. Relying on users to place them elsewhere will result in broken links for someone wishing to go back and read an old thread. What's the issue, server space or software capability? If you have chosen software that doesn't provide that, now is the time to look for something else while there are not many posts there.
Absolutely!
Windows 7 Pro (64 bit), Finale 2014, Core i7 2700K@3.50Ghz, 8GB Ram
Brass music, Woodwind Music, Concert Band Music, CDs, etc. | | Back to Top | |
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KennethKen
Registered Member
Date Joined Dec 1998
Total Posts : 2570
| Posted 8/4/2016 11:24 AM (GMT -6) | | Lawson D said...
Hey Everyone,
We too hope that a public facing list of feature requests which can be voted upon by our customers will be a valuable addition to the Finale development process. The most popular requests will rise to the top with your input and help us determine the best direction for our software.
I assume that up/down arrow counter on the left is the voting mechanism. That seems more clunky and much less conspicuous than the voting display on this forum. Is that normal? It doesn't say "cast your vote here" and allows for voting on individual comments (in addition to negative votes). Can't this kind of tabulation skew the data as not everyone will vote for the initial post but, inadvertently, just for a comment that they happen to read further down the thread? On the main board only the votes for the initial post are counted/shown even if dozens people vote next to a well worded comment within that thread.
Why would the new community board have less clarity on these functions than the current one? Such data presentation seems to undermines the efforts of those at MM who would seek to use it with any efficiency and misguide/misdirect users into a false impression of what is a popular idea (and possibly further skewing the data).
Windows 7 Pro (64 bit), Finale 2014, Core i7 2700K@3.50Ghz, 8GB Ram
Brass music, Woodwind Music, Concert Band Music, CDs, etc.Post Edited (KennethKen) : 8/4/2016 11:29:36 AM (GMT-5) | | Back to Top | |
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mm
Registered Member
Date Joined Mar 1999
Total Posts : 715
| Posted 8/4/2016 11:54 AM (GMT -6) | | What are you supposed to be voting for? Why vote? Yes or no to what? The posters spelling? If it is a good question or not? This is idiotic. And if this is the famous suggestion opportunity, it's laughable. There needs to be a clearly spelled out method to suggest an improvement or report something that doesn't work. And having to use DropBox or the like to upload examples relating to a problem will be discouraging people to use this "Forum." JetCopy said...
It needs to be a part of the forum software
Finale 3.7 - 2014.5, GPO4.02/5, Cubase, ProTools, ASUS laptop, Intel Core i5, 8GB RAM, WIN 8.1 (64-bit), 18.4'' display, M-Audio Keystation 49 + Mini 32 keyboards | | Back to Top | |
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Jolora
Registered Member
Date Joined Mar 2009
Total Posts : 684
| Posted 8/4/2016 11:56 AM (GMT -6) | | Please, please, please, please, PLEASE, PLEASE, PLEASE, PLEASE fix the Help Center UI color scheme.
It was a very poor decision to use grey text color on a white background, or similarly a slightly darker text with a lighter shade of the same color background.
IT IS TERRIBLE FOR PEOPLE WITH EVEN SLIGHT VISION PROBLEMS!
Please, please, please, please, PLEASE, PLEASE, PLEASE, PLEASE fix the Help Center UI color scheme.
MM should hire a Human Factors consultant toreview your UI designs for readability and ADA compliance.
Joe
Finale v1 through 2014.5
JW Plugins; TG Tools (Full)
Garritan GPO 4; GPO 5; Garritan COMB 2; Garritan JABB 3
Anvil Studio 2015 midi editor
Windows 10 64-bit, Intel i7-4771, 32GB RAM, 500GB SSD (C Drive) | | Back to Top | |
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Malcolm M.
MakeMusic Customer Success
Date Joined Jul 2015
Total Posts : 17
| Posted 8/4/2016 12:01 PM (GMT -6) | | Hi all, I'd like to address some important concerns brought up by Motet and others about uploading files to Community posts. The answer is a bit complicated.
As some of you may have noticed, the Help Center (which includes the knowledge base, Communities, and submitting tickets for support) is a Zendesk based platform, and the ability to upload files to posts is limited by that platform. It's possible that Zendesk may make changes to the platform to allow this feature and I know from helping to build out this platform myself that it's a very common request (see this post as an example) that we hope will be realized in the future.
For some of you this may beg the question: why adopt the platform at all with these limitations? To echo sentiments from Mark Adler's blog post, we're also looking to remove technical debt from platforms that we've historically been relying on (including this forum‒sadly to say), and to consolidate our support resources into one place. Consolidating resources using Zendesk lets us create and maintain accurate and up-to-date content for support, and to provide a place for active and open discussion between the community and MakeMusic.
This phrase may be thrown around a lot, but we greatly appreciate your feedback and plan to use that feedback to drive change. We know the current platform isn't perfect, but certainly hope you'll join us in the new discussion.
Malcolm M.
Customer Success Manager
MakeMusic, Inc.
These online forums are intended for the exchange of ideas among the users of MakeMusic products. If you'd like individual help from our technical support staff, please contact us directly at www.finalemusic.com/support/contact-us/. | | Back to Top | |
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Ralph L. Bowers Jr.
Polymathist
Date Joined May 2012
Total Posts : 883
| Posted 8/4/2016 1:12 PM (GMT -6) | | Malcolm M. said...Hi all, I'd like to address some important concerns brought up by Motet and others about uploading files to Community posts. The answer is a bit complicated. As some of you may have noticed, the Help Center (which includes the knowledge base, Communities, and submitting tickets for support) is a Zendesk based platform, and the ability to upload files to posts is limited by that platform. It's possible that Zendesk may make changes to the platform to allow this feature and I know from helping to build out this platform myself that it's a very common request (see this post as an example) that we hope will be realized in the future. For some of you this may beg the question: why adopt the platform at all with these limitations? To echo sentiments from Mark Adler's blog post, we're also looking to remove technical debt from platforms that we've historically been relying on (including this forum‒sadly to say), and to consolidate our support resources into one place. Consolidating resources using Zendesk lets us create and maintain accurate and up-to-date content for support, and to provide a place for active and open discussion between the community and MakeMusic. This phrase may be thrown around a lot, but we greatly appreciate your feedback and plan to use that feedback to drive change. We know the current platform isn't perfect, but certainly hope you'll join us in the new discussion.
As I am sure you know, help from the user base for products, especially software is a great benefit not only for the end user but the software company itself.
And, I don't need to go into those here but suffice it to say ease of posting files for others to view and trouble shoot is what we need.
Finale 2010b, 2011b, 2012c, 2014d, 2014.5 TGTools Pro, Patterson plugins, JW plugins (current for each Finale Instalation)
Sibelius 6.2, 7.1.3, 7.5.1, 8.4.1, Write Score Sound Sets, TMT Publisher Bundle Plugins, Bob Zawalich plugins, Dolet 6.6
Print Music 2004, 2010a, 2011a, 2014a
Progression, Progression 2, Progression 3, Notion 4, [Notion 5, (bought but not installed)update finally installed]
Pro Tools 9.5, Reaper
Kontakt 5
GPO4, GPO5, World Instruments
SmartScore X Pro, SmartScore X2 Pro, PhotoScore Ultimate 6 & 7 & 8.04 ( 7 has some utility----best of those available, 8 has some issues that need fixing)
M-Audio "Oxygen 25" Midi input keyboard (recent addition 2014)
Systems (5) // Windows XP Pro (32bit), 2@ Windows 7 Pro, 8.1 Pro, Windows 10 64 bit, 4GB - 16GB RAM
Paper & Pencil
BMus, MM (Musicology) | | Back to Top | |
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Ralph L. Bowers Jr.
Polymathist
Date Joined May 2012
Total Posts : 883
| Posted 8/4/2016 2:05 PM (GMT -6) | | Besides MM posting on this forum about the new portals why have they not posted on the only other site that will get a broader viewing with comments (the Facebook page) or even done a blog report.
Not being able to easily post files is an IDIOTIC idea.
Finale 2010b, 2011b, 2012c, 2014d, 2014.5 TGTools Pro, Patterson plugins, JW plugins (current for each Finale Instalation)
Sibelius 6.2, 7.1.3, 7.5.1, 8.4.1, Write Score Sound Sets, TMT Publisher Bundle Plugins, Bob Zawalich plugins, Dolet 6.6
Print Music 2004, 2010a, 2011a, 2014a
Progression, Progression 2, Progression 3, Notion 4, [Notion 5, (bought but not installed)update finally installed]
Pro Tools 9.5, Reaper
Kontakt 5
GPO4, GPO5, World Instruments
SmartScore X Pro, SmartScore X2 Pro, PhotoScore Ultimate 6 & 7 & 8.04 ( 7 has some utility----best of those available, 8 has some issues that need fixing)
M-Audio "Oxygen 25" Midi input keyboard (recent addition 2014)
Systems (5) // Windows XP Pro (32bit), 2@ Windows 7 Pro, 8.1 Pro, Windows 10 64 bit, 4GB - 16GB RAM
Paper & Pencil
BMus, MM (Musicology) | | Back to Top | |
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