MakeMusic Forum

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Posted By : Ron. - 10/19/2016 2:34 PM

I just responded positively to the request within Finale 25 to install a maintenance release. I did. Not only did the upgrade fail (because of a missing DLL, according to the error message), but it removed Finale 25 from my system! I can't believe this! I will now have to download and reinstall Finale 25 and recover all of my customizations--which are considerable.

This is the first time in my 30-plus years of computer experience that a simple upgrade has removed the previous version entirely.

(Update: This issue appears to be limited to Windows 7.)

Finale 25

GPO5, JaBB3, GIO, COMB2, GWI, GIFF, Steinway Basic.

Windows 7; 10 GB RAM.

www.composeforums.com

Post Edited (Ron.) : 10/27/2016 11:56:42 AM (GMT-5)

Posted By : jange - 10/19/2016 3:09 PM

The installation went fine on my Windows 10. I did not notice any customizations lost so far.
Configuration Files, Font Annotations not changed.
The only thing that I noticed that was lost was the Finale icon on the Windows task bar.
I think, they changed the program installation directory from Finale to Finale25. That's why it wasn't there anymore.
I wasn't using that directory for customizations or other files.
But maybe if you had put something into Program Files/Finale, it could get lost.

So be at least careful.

Jan

Post Edited (jange) : 10/19/2016 3:18:41 PM (GMT-5)

Posted By : Lawson D - 10/19/2016 3:16 PM

Hi Ron,

That certainly does sound like the updater actually failed and is not working as expected and reported. So far, we have not had widespread reports of the updater failing, so I do expect this to work for you! By any chance, was Finale v25 open when running the updater? Also, just a quick clarification, since this is an update and not a new version of Finale, the updater will replace Finale v25 with Finale v25.1 jsut as was the case with maintenance updates in previous versions of Finale.

Since the updater ran into some unforeseen obstacle, I would recommend downloading the full installer from your MakeMusic account and running that installer. This will ensure that you are getting all the necessary components to run the latest version of Finale. I would recommend restarting your computer and then closing any programs before running the installer, just to be safe.

If you are getting the DLL error again, please send along a screenshot of the error and we can assess further.

Thanks!

Lawson D.
Notation/Garritan Product Specialist
MakeMusic, Inc

These on-line forums are intended for the exchange of ideas among the users of MakeMusic products. If you'd like individual help from our Customer Success staff, please contact us here.

Posted By : jange - 10/19/2016 3:21 PM

Hi Lawson,

I don't know what the installer is deleting on Windows, but it definitely installed into a different directory (C:\Program Files\Finale25) than the original v25 installation (C:\program Files\Finale) and removed all Finale files from the original directory. Maybe it deleted other files as well ?

Jan

Posted By : Lawson D - 10/19/2016 3:33 PM

Hi Jan,

Thanks for letting me know.

It seems like you are actually seeing some unexpected behavior as well. I do expect the updater to remove the program components at C:\Program Files\Finale (except for the Data folder to maintain VST configurations), but then it should replace the removed components with the updated versions so you wind up using Finale v25.1. It will not overwrite preferences and configuration files in AppData. The fact that it is creating a new directory on your end is definitely odd. This happened when you were just using the default options in the updater installation process, correct?

Posted By : jange - 10/19/2016 3:41 PM

yes, default installation options
yes, AppData\.. was still fine and not removed.
no, the Data folder was not removed, but it only contained one file after the installation (GIFF.soundmap) while the new Data folder contained several files. So I assume a few files were also deleted from the Data folder.

Post Edited (jange) : 10/19/2016 3:44:09 PM (GMT-5)

Posted By : Zuill - 10/19/2016 4:05 PM

I haven't looked at v25 yet. However, I have a question. If one downloads and installs the trial version at this point, is it v25 or v25.1?

Zuill

"When all is said and done, more is said than done."

Win 7 64bit, 2011b, 2012c, 2014d, 2014.5

Favorite Forum quote: "Please, everybody, IGNORE THE TROLL!"

Posted By : gogreen - 10/19/2016 4:41 PM

I should have heeded your advice, Ron. The installation failed. It rolled back after I got the attached error message, but not before deleting the .exe file, leaving only the data and plug-ins folder in Program Files\Finale.

Arthur J. Michaels

/www.facebook.com/composerarthurjmichaels

Finale 2000, 2001, 2003, 2005, 2006, 2007, 2011b.r2, 2014d, 2014.5, Finale 25
Core i7 860 @ 2.80 GHz, 8.0 GB RAM, Windows 10 Home x64
Garritan COMB2, GPO4, GPO5, Aria Player 1.872, Audacity 2.1.2
Dell 2408 WFP, 1920x1200
M-Audio Delta Audiophile 2496
Casio WK-3000
M-Audio AV40 monitors
AKG K-240 Studio headphones
Brother MFC-L2740DW printer

Posted By : Derrek - 10/19/2016 4:54 PM

Wow, I guess I'm lucky. My upgrade went without a hitch. Finale folder name stayed intact, and I lost nothing I can discover so far. I did make sure to shut finale down before running the upgrade software.

Finale 2014.5, Finale 25 - Windows 7 (64-bit)
GPO 5, JABB 3, World Instruments
TG Tools Full, (Sonar Platinum)

“Outside of a dog, a book is a man’s best friend. Inside of a dog it’s too dark to read.” — Groucho Marx

Posted By : Ron. - 10/19/2016 5:55 PM

I do not have a Finale25 folder. The updater emptied out the Finale folder (under "Program Files"). Apparently, it left the files under "Appdata" alone, so I did not lose the .ini files as I had feared. I took a screen shot of the error box. Attached.

My confidence in MM has been badly shaken.

Finale 25

GPO5, JaBB3, GIO, COMB2, GWI, GIFF, Steinway Basic.

Windows 7; 10 GB RAM.

www.composeforums.com

Posted By : gogreen - 10/19/2016 5:59 PM

I manually removed leftover files, mainly in Programdata, which the installer didn't remove. I then downloaded and successfully installed the full installer. By the way, Zuill, the full installer does say 25.1, as does the Help > about Finale window (25.1.0.182).

Posted By : CraigP - 10/19/2016 7:33 PM

The upgrade applied with no issues. However, now Finale crashes anytime I try to apply an expression. I take the same file back to 2014.5 and no problems.

I'd definitely stay away from this until the problems are sorted out.

Posted By : Zuill - 10/19/2016 8:09 PM

I don't see a new blog post about this issue. Do you think they will do that?

Zuill

"When all is said and done, more is said than done."

Win 7 64bit, 2011b, 2012c, 2014d, 2014.5

Favorite Forum quote: "Please, everybody, IGNORE THE TROLL!"

Posted By : CraigP - 10/20/2016 9:14 AM

Is anybody getting the system crash problem when trying to assign an expression? The system crashes when I have the expression tool selected and I click anywhere.

Posted By : Derrek - 10/20/2016 9:36 AM

I just checked, and no. The only change I have noticed is that the recent files in the Startup menu (but not in the opening Finale screen) have been cleared.

Posted By : CraigP - 10/20/2016 9:46 AM

I tested by creating a new score from scratch. That also crashed as soon as I tried to use the expression tool anywhere. It crashes as soon as I double-click, before seeing the expression dialog.

I had set a restore point immediately before installing the 25.1 patch. I restored back to that point. That revered to V25, but now V25 has the same problem. SO it appears I am going to have to wipe out V25 altogether and go back through that install process. Fortunately this did not corrupt 2014.5.

Posted By : Motet - 10/20/2016 10:15 AM

Try resetting preferences.

Finale 2014.5, 2011b, 2005, TGTools
Windows 7, MIDI input
Finale Transposition Chart

Posted By : Lawson D - 10/20/2016 10:58 AM

CraigP,

Motet is on the right track. Crashing when using the Expression tool can occur and when it does, it is best to reset preferences. This has been known to happen from time to time on the Windows side and is something that I had thought was a thing of the past. I will be sure to start keep tabs on this one.

Fortunately, I do not think this was a result of the updater, but perhaps an old issue that has resurfaced. You can easily reset preferences in Finale v25 by saving your work, opening the Preferences dialog box (Edit > Preferences), and then clicking the Reset All Preferences button.

Posted By : andyoc - 10/20/2016 11:10 AM

Updated to 25.1 here.
Moved the FinaleUpdaterSetup.exe into the C:/Program Files/Finale folder, and ran from there.
So far, 25.1 is running fine, and loading all Finale files.

Expressions working correctly.

Cheers!

Andy O'Callaghan
AOC Music Services Ltd.
Dublin
Rp of Ireland

Finale All versions to 25
i7 2600k/ 16G / W10 Home
Nuendo 7 / Cubase 8.5 / Wavelab 7
RME MADI - RAYDAT
VSL ENSEMBLE PRO 6 - Running on Master + 2 slaves

Posted By : Zuill - 10/20/2016 11:27 AM

So, am I correct in guessing one can download the update installer or not? If so, does it seem that downloading it first gives better results than running it remotely?

Zuill

"When all is said and done, more is said than done."

Win 7 64bit, 2011b, 2012c, 2014d, 2014.5

Favorite Forum quote: "Please, everybody, IGNORE THE TROLL!"

Posted By : Ron. - 10/20/2016 11:33 AM

I downloaded it then ran it, following the instructions.

Finale 25

GPO5, JaBB3, GIO, COMB2, GWI, GIFF, Steinway Basic.

Windows 7; 10 GB RAM.

www.composeforums.com

Posted By : CraigP - 10/20/2016 12:57 PM

Lawson D said...
Motet is on the right track. Crashing when using the Expression tool can occur and when it does, it is best to reset preferences. This has been known to happen from time to time on the Windows side and is something that I had thought was a thing of the past. I will be sure to start keep tabs on this one.

Thanks. That procedure cleared up the V25.0 version I reverted back to using the Windows restore point. I then went through the V25.1 patch again and this time there were no issues with the expression tool (and no need to reset the preferences.)

The only thing I think that might have been irregular in my original update process is that I saved the FinaleUpdaterSetup.exe on network-attached storage (as usual). I had double clicked on that NAS location to launch the updater. But running it that way takes an eternity (not a Finale issue. All large updaters crawl this way.) So I copied the updater to my desktop, which just takes a few seconds, and ran the updater from there. While this desktop-based updater was running, the NAS-based updater was still crawling along in the background. The desktop-based update finished quickly without any error indications. Roughly 10 minutes later, the NAS-based updater popped up the "Welcome to the Finale Bundle Update Setup Wizard" window, which I canceled.

I assumed that the updater did nothing to the application prior to the "Welcome" window appearing, but perhaps there were some file collisions that caused the preferences file to become corrupted. So I would suggest that you look at the possibility of problems that can happen if multiple instances of the updater are launched simultaneously. I emphasize that the NAS-based one never proceeded beyond the welcome screen, so if this is the issue, something must have happened BEFORE the welcome screen appears. If there is such a file collision, that could probably account for a lot of problems in the past, as this is an easy mistake to make, especially on large updaters that don't immediately pop up a welcome screen. Perhaps there is some kind of lock that you can put in place to prevent 2 setups from running simultaneously.

Post Edited (CraigP) : 10/20/2016 1:27:52 PM (GMT-5)

Posted By : DCrocker - 10/21/2016 6:39 PM

v. 25.1 update worked fine - and is working fine - on the Windows 7 box.
On the Windows 10 box, I got the "missing DLL" message. Searched that machine for that file, found it, and copied it to the /windows/system32 directory, which is where it lives on the Windows 7 machine.
>> It's the sort of solution that would have worked in 1995

Now I just get a "can't start the program" message. Possibly a different version of the same DLL?
Deleting that copied DLL, I am back to the "missing DLL" message. The file in question is mfc140u.dll, BTW.

dean

Finally using FinWin 2014 on Windows 7 for everything, despite the irritations…
(Previously used everything back to version 2.0.1)

Posted By : Ron. - 10/21/2016 10:01 PM

Support suggested I download the entire fresh copy the of Finale 25.1 program instead of just the patch update. I did that, but am afraid to run it as I do not want to spend the rest of the weekend rebuilding all my customizations. So, I plan to back up everything remotely related to Finale before I proceed.

The last time something like this happened was when I installed a maintenance patch for Finale 2004 and I was unable to use Finale at all. Fortunately, in those days, I had a CD copy of the original before the patch, so I was able to revert after wiping my disk.

Finale 25

GPO5, JaBB3, GIO, COMB2, GWI, GIFF, Steinway Basic.

Windows 7; 10 GB RAM.

www.composeforums.com

Posted By : Motet - 10/21/2016 10:14 PM

Do you know if the DLL was indeed missing, or is the PATH variable not being set up correctly?

Finale 2014.5, 2011b, 2005, TGTools
Windows 7, MIDI input
Finale Transposition Chart

Posted By : DCrocker - 10/21/2016 11:16 PM

Motet, in my case I moved a copy of the DLL (or a identically-named file) to a directory on the Path. Finale apparently recognized the file was there but was then unable to start.
I quit attempting to deal with this stuff years ago, but for those who still enjoy tracking down this kind of problem, I think this may provide more information - https://msdn.microsoft.com/en-us/library/ms235264.aspx

dean

Finally using FinWin 2014 on Windows 7 for everything, despite the irritations…
(Previously used everything back to version 2.0.1)

Posted By : Djard - 10/22/2016 2:02 AM

If you are unable to use Windows' Restore feature in Control Panel for recovery, you can at least prevent a setback of any type in the future by using the free but excellent "EaseUS Todo." Select the "sector-by-sector" clone option for a faithful restoration to an identical state (providing you clone the drive before making any major change on your PC). You will not need to register or enter any keys for installed apps. If you don't use an external USB drive, create a partition. I can give you the steps if you wish.

Djard

http://finale101.blogspot.com/

http://audacity101.blogspot.com/

Finale 2012

Posted By : Ron. - 10/22/2016 7:24 AM

If you look at the image of the error message I posted it does not name the .dll. Specifically it says, "A DLL required for this install to complete could not be run." There are hundreds of dlls in Windows.

Finale 25

GPO5, JaBB3, GIO, COMB2, GWI, GIFF, Steinway Basic.

Windows 7; 10 GB RAM.

www.composeforums.com

Posted By : Ron. - 10/22/2016 11:58 AM

FYI: I just tried the full installation package for Finale 25.1 and it failed with the same message about not being able to run an unnamed DLL and it cleaned out my main Finale 25 application folder. This is no longer a joking matter.

Finale 25

GPO5, JaBB3, GIO, COMB2, GWI, GIFF, Steinway Basic.

Windows 7; 10 GB RAM.

www.composeforums.com

Posted By : gogreen - 10/22/2016 1:45 PM

Ron. said...
I just tried the full installation package for Finale 25.1 and it failed with the same message about not being able to run an unnamed DLL and it cleaned out my main Finale 25 application folder. This is no longer a joking matter.

Use Control Panel to uninstall Finale 25 and 25.1 if they're listed. Then go into C:\ProgramData\ and erase the entire Finale folder. Restart, turn off your antivirus, and reinstall the full installation package.

Posted By : Zuill - 10/22/2016 4:05 PM

Ron,

Did you try to install the original v25 (not v25.1)?

Zuill

"When all is said and done, more is said than done."

Win 7 64bit, 2011b, 2012c, 2014d, 2014.5

Favorite Forum quote: "Please, everybody, IGNORE THE TROLL!"

Posted By : Ron. - 10/22/2016 4:45 PM

I was trying to install the freshly downloaded Finale 25.1. I was forced to reinstall Finale 25 when the 25.1 install failed and wiped out my Finale 25 installation. (It's a good thin I had a copy of the Finale 25 installation program because you can longer get it from MM.)

Finale 25

GPO5, JaBB3, GIO, COMB2, GWI, GIFF, Steinway Basic.

Windows 7; 10 GB RAM.

www.composeforums.com

Posted By : Motet - 10/22/2016 6:49 PM

How hard could it be to report the name of the missing DLL, I wonder.

Finale 2014.5, 2011b, 2005, TGTools
Windows 7, MIDI input
Finale Transposition Chart

Posted By : PeterC - 10/23/2016 3:39 PM

I had exactly the same problem as Ron running the update. Tried several times 'as Administrator' etc reinstalling 25.0 each time, but no joy. I even copied the entire Finale dir and the update exe to a temp folder and tried to install from there - but still get missing dll.. Then tried downloading the full 25.1 install package, but still got the 'missing dll' so have given up!

I am running Finale 25.0 under win7 in a VM.

Posted By : Motet - 10/23/2016 4:38 PM

Perhaps the missing DLL is a Windows DLL only present in some versions?

Finale 2014.5, 2011b, 2005, TGTools
Windows 7, MIDI input
Finale Transposition Chart

Posted By : Ron. - 10/26/2016 6:59 PM

Working on it with Lawson. It appears to be a Windows error. I'll let you know how it all turns out.

Finale 25

GPO5, JaBB3, GIO, COMB2, GWI, GIFF, Steinway Basic.

Windows 7; 10 GB RAM.

www.composeforums.com

Posted By : Ron. - 10/27/2016 11:54 AM

Okay, it looks like this problem is due to a flaw in Windows 7. You should not experience this problem with other versions of Windows.

Finale 25

GPO5, JaBB3, GIO, COMB2, GWI, GIFF, Steinway Basic.

Windows 7; 10 GB RAM.

www.composeforums.com

Posted By : Motet - 10/27/2016 12:11 PM

Do they have a solution?

I'm surprised no one thought to test it on Windows 7. QA 101.

Finale 2014.5, 2011b, 2005, TGTools
Windows 7, MIDI input
Finale Transposition Chart

Posted By : Ron. - 10/27/2016 12:13 PM

Motet said...
Do they have a solution?

I'm surprised no one thought to test it on Windows 7. QA 101.

They are working on it. But, it seems to me that it should be up to Microsoft to fix it, no?

Finale 25

GPO5, JaBB3, GIO, COMB2, GWI, GIFF, Steinway Basic.

Windows 7; 10 GB RAM.

www.composeforums.com

Posted By : Motet - 10/27/2016 12:41 PM

Well, I don't know. Does any other software have this problem? Why are Finale 25 and 2014.5 OK but Finale 25.1 isn't?

Finale 2014.5, 2011b, 2005, TGTools
Windows 7, MIDI input
Finale Transposition Chart

Posted By : Ron. - 10/27/2016 1:20 PM

The Windows Update Agent failed on my machine some months ago and I have not been able to run any Windows updates since then. Finale 25.1 requires the latest C++ Redistributable, but, because Windows Updater will not run, it cannot be installed on my machine--and so Finale 25.1 cannot be installed. (Quite obviously, Finale 25 and earlier versions do not require this particular patch from Microsoft because they were produced before the latest C++ redistributable was available.)

It is not just my machine that the Windows Update Agent is broken on--and reinstalling Windows 7 from scratch and reapplying the thousands of patches required to get up-to-date will not work because we will run into this failure again. Any application that requires any of Microsoft's patches issued after the update agent broke will also fail.

At this point, Windows 7 users can migrate to Windows 10 or, stay with Finale 25 until someone comes up with a workaround.

Finale 25

GPO5, JaBB3, GIO, COMB2, GWI, GIFF, Steinway Basic.

Windows 7; 10 GB RAM.

www.composeforums.com

Posted By : Motet - 10/27/2016 2:14 PM

If you haven't tried it, here's a link to download and install Visual C++ Redistributable manually.

/www.microsoft.com/en-us/download/details.aspx?id=53840

Finale 2014.5, 2011b, 2005, TGTools
Windows 7, MIDI input
Finale Transposition Chart

Post Edited (Motet) : 10/27/2016 2:18:29 PM (GMT-5)

Posted By : Motet - 10/27/2016 2:17 PM

(Oddly, I've had no problem with Windows Update, but that update hasn't been offered to me. I am unlikely to install Finale 25 anytime soon since I have a 32-bit computer.)

Finale 2014.5, 2011b, 2005, TGTools
Windows 7, MIDI input
Finale Transposition Chart

Posted By : Ron. - 10/27/2016 3:27 PM

Motet said...
If you haven't tried it, here's a link to download and install Visual C++ Redistributable manually.

/www.microsoft.com/en-us/download/details.aspx?id=53840

Of course I have tried that. The Windows Update Installer is broken and will not install any Windows updates. Period. Manually, automatically, or any other way.

Finale 25

GPO5, JaBB3, GIO, COMB2, GWI, GIFF, Steinway Basic.

Windows 7; 10 GB RAM.

www.composeforums.com

Posted By : Motet - 10/27/2016 3:30 PM

OK. Since they're .exe files, it wasn't clear to me that they're "updates" or have to go through Windows Update. I didn't see any KB numbers. Older versions are listed on the Control Panel as installed programs.

Finale 2014.5, 2011b, 2005, TGTools
Windows 7, MIDI input
Finale Transposition Chart

Posted By : Ron. - 10/27/2016 3:54 PM

Motet said...
OK. Since they're .exe files, it wasn't clear to me that they're "updates" or have to go through Windows Update. I didn't see any KB numbers. Older versions are listed on the Control Panel as installed programs.

Yes, older ones are listed as "installed programs." They get there through the Windows Update utility.

Finale 25

GPO5, JaBB3, GIO, COMB2, GWI, GIFF, Steinway Basic.

Windows 7; 10 GB RAM.

www.composeforums.com

Posted By : gogreen - 10/27/2016 4:09 PM

Ron: So why don't you migrate to Windows 10? Problem solved, right? If Windows Update in Windows 7 is broken, a clean reinstall using the appropriate Windows 7 ISO file would fix it (I had this problem). And if the ISO file is reasonably new, you won't have tons and tons of updates to reinstall.

Posted By : Derrek - 10/27/2016 4:42 PM

I had no probs installing and using Finale 25.1 on my Windows 7 machine. Could Windows updates be handled differently in Canada. Of course Windows machines can have widely different configurations of drivers depending on what a user has installed.

Posted By : Zuill - 10/27/2016 6:12 PM

Bottom line: it's not a Windows 7 issue. It's a Windows 7 issue on Ron's machine, which has Windows update not operating properly. That is a huge difference. I would be more concerned about other issues, like security.

Zuill

"When all is said and done, more is said than done."

Win 7 64bit, 2011b, 2012c, 2014d, 2014.5

Favorite Forum quote: "Please, everybody, IGNORE THE TROLL!"

Posted By : MrAIA - 10/27/2016 10:05 PM

From a lurker ... I updated/upgraded from V25 to V25.1 on Win10 Pro after waiting to see what everyone else had experienced - I've had no issues that I have seen yet - but I'm not a heavy user either, and I have newer (under 1-year-old) i7 box.

(back to lurking ...)

Highest Regards,

Alan Hendry

Full-time Architect, some-time copyist!

Finale V25.1, Intel Core i7, 32GB RAM, 3TB HD, Win 10 Pro 64-bit

Post Edited (MrAIA) : 10/27/2016 10:08:08 PM (GMT-5)

Posted By : Ron. - 10/27/2016 10:19 PM

Zuill said...
Bottom line: it's not a Windows 7 issue. It's a Windows 7 issue on Ron's machine, which has Windows update not operating properly. That is a huge difference. I would be more concerned about other issues, like security.

Zuill

I am far from the only one experiencing this problem. And, yes, I could upgrade to Windows 10--or I can wait for MM to come up with a solution. In any case, I have lost about a week of work and am not anxious to spend more time on computer-related problems right now.

Finale 25

GPO5, JaBB3, GIO, COMB2, GWI, GIFF, Steinway Basic.

Windows 7; 10 GB RAM.

www.composeforums.com

Posted By : Zuill - 10/28/2016 3:51 AM

I guess I meant the Windows update problem might be the cause, but not everyone is having that problem. If it isn't connected to the Windows update problem, then I guess I misunderstood your issue.

Zuill

"When all is said and done, more is said than done."

Win 7 64bit, 2011b, 2012c, 2014d, 2014.5

Favorite Forum quote: "Please, everybody, IGNORE THE TROLL!"

Posted By : Ron. - 10/28/2016 6:09 AM

Hi Zuill,

Yes, it is apparently related to the Windows update application. It is broken on many Windows 7 machines. As I pointed out earlier, I have not had any Windows updates run to completion in several months. They all hang. MM's support team have identified the problem and are trying to find a workaround.

(They have also admitted that deleting the old version of Finale before the new one is successfully installed was not, perhaps, the wisest approach.)

Finale 25

GPO5, JaBB3, GIO, COMB2, GWI, GIFF, Steinway Basic.

Windows 7; 10 GB RAM.

www.composeforums.com

Posted By : Zoots - 10/28/2016 8:56 AM

There is a Windows Update Troubleshooter. Has it been tried? It fixed a problem I had.

https://support.microsoft.com/en-ca/instantanswers/512a5183-ffab-40c5-8a68-021e32467565/windows-update-troubleshooter

Finale 2012c
JABB3/Aria

Smartscore Pro X2

Windows 10

Intel i7 with more than I need

Posted By : Ron. - 10/28/2016 9:11 AM

Thanks for the effort, Zoots, but the page you referred me to is for Windows 10. I did run with equivalent one for Windows 7 when on the phone with support the other day and it failed.

Finale 25

GPO5, JaBB3, GIO, COMB2, GWI, GIFF, Steinway Basic.

Windows 7; 10 GB RAM.

www.composeforums.com

Posted By : gogreen - 10/28/2016 10:23 AM

Ron: As I said, a clean install of Windows 7 with the most recent ISO should solve your problem.

Posted By : Derrek - 10/28/2016 10:28 AM

Probably true, but definitely not what a busy person wants to hear.

Post Edited (Derrek) : 10/28/2016 5:08:41 PM (GMT-5)

Posted By : Motet - 10/28/2016 10:49 AM

I had a problem with Windows Update a few years back and was actually able to get help from Microsoft.

Finale 2014.5, 2011b, 2005, TGTools
Windows 7, MIDI input
Finale Transposition Chart

Posted By : Ron. - 10/28/2016 10:56 AM

gogreen said...
Ron: As I said, a clean install of Windows 7 with the most recent ISO should solve your problem.

I though I had already discussed that. It will involve having to reinstall hundred of Windows updates (not to mention the--often--painful rebuild of all my other applications) with no guarantee that I will not run into the same problem. I've already discussed this with MM support and they agree that it would most likely be a colossal waste of time and not solve the problem.

Finale 25

GPO5, JaBB3, GIO, COMB2, GWI, GIFF, Steinway Basic.

Windows 7; 10 GB RAM.

www.composeforums.com

Posted By : Ron. - 10/28/2016 10:57 AM

Motet said...
I had a problem with Windows Update a few years back and was actually able to get help from Microsoft.

So was I, but their "solution" was reinstall Windows. I've discussed that option in other replies.

Finale 25

GPO5, JaBB3, GIO, COMB2, GWI, GIFF, Steinway Basic.

Windows 7; 10 GB RAM.

www.composeforums.com

Posted By : gogreen - 10/28/2016 11:13 AM

Ron. said...
I though I had already discussed that. It will involve having to reinstall hundred of Windows updates (not to mention the--often--painful rebuild of all my other applications) with no guarantee that I will not run into the same problem.

Yes, you might have to reinstall programs, but as I recall, there are options to keep certain installations. And, as I said, an up-to-date ISO file will eliminate the need to reinstall updates from the beginning, although there will be some you'll have to reinstall. That should go smoothly with a repaired Windows Update. It worked this way for me in Windows 7 when my Windows Update broke.

Posted By : Motet - 10/28/2016 1:14 PM

I would be very nervous if I couldn't receive security updates.

It looks like there's a way that MM could build their package using static linking, which wouldn't require the DLLs.

Finale 2014.5, 2011b, 2005, TGTools
Windows 7, MIDI input
Finale Transposition Chart

Post Edited (Motet) : 10/28/2016 1:21:32 PM (GMT-5)

Posted By : ebiggs1 - 10/28/2016 2:48 PM

I installed the Fin 25.1 update after the latest Win 10 Anniversary was released. Automatic update so it did it over night without me having any input like it has for all Win updates. Fin 25.1 would not run along with some other issues. Not related to Finale. One of my three printers stopped working. My sound did not work.
I had to do a restore to previous version of Win 10 and stopped any automatic updates.
All came back and is working like it should. Even Finale V25.1 with sound.

Music makes the difference!
Finale 2014.5 *-* Finale 25
Dell XPS 8500 Intel Core i7 CPU @ 3.40GHz
16 GB RAM, 64 bit OS Windows 10

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