MakeMusic Forum

The original version of this page can be found at : http://forum.makemusic.com/default.aspx?f=23&m=108658

Posted By : daveeee - 4/1/2005 9:19 PM

hello,
I am a student who has purchased smartmusic accompaniment software through my teacher. My teacher has already given me the code that I need to activate my subscription however, when I enter the code into the setup wizard and press “submit,” nothing happens. My internet connection is working and my smartmusic account is valid. As well, I know other students of my teacher that have purchased smartmusic through him and they have been able to get their subscription going fine. How do I fix this?

Posted By : Tyler - 4/3/2005 3:31 PM

I recommend you go ahead and call their support or e-mail them directly. They'll be able to get you going quickly.

Windows XP, all updates

Posted By : Carla @ MakeMusic - 4/4/2005 9:59 AM

Usually, if nothing happens after clicking Submit, it means that SmartMusic is having difficulty connecting to the internet. Sometimes this means there is a Firewall that is blocking SmartMusic (but not your browser). I would double-check for any security software, such as SP2 in WinXP or Norton Firewall. If you're still having problems, feel free to give us a call for more personalized help at 866.240.4041.

-Carla

MakeMusic! Inc.

These on-line forums are intended for the exchange of ideas among the users of MakeMusic products. If you'd like individual help from our technical support staff, please contact them directly via email at winsupport@makemusic.com or macsupport@makemusic.com or call 952-937-9703.

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