MakeMusic Forum

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Posted By : HaroStrile - 3/3/2005 9:59 PM

I purchased a school CD and used it on my Dad's PC. He recently formatted his hard drive and is having trouble with his sound card. I would like to use this program on my own PC. How can I do that using the same subscription number? I've tried many times and it's failed every time.

thank you

Posted By : Carla @ MakeMusic - 3/4/2005 11:16 AM

You'll need to contact Customer Support and have the account reset. If you know a reformt is coming, you can move the subscription from within SmartMusic (Subscription Menu - Move Subscription). Since the reformat is already a done deal, we have to reset it on our end manually.

-Carla

MakeMusic! Inc.

These on-line forums are intended for the exchange of ideas among the users of MakeMusic products. If you'd like individual help from our technical support staff, please contact them directly via email at winsupport@makemusic.com or macsupport@makemusic.com or call 952-937-9703.

Posted By : HaroStrile - 3/4/2005 6:21 PM

Thanks, I'll do that now.

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