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TheVin
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Date Joined May 2005
Total Posts : 1
 
   Posted 5/24/2005 5:02 PM (GMT -5)    Quote This PostAlert An Admin About This Post.
I bought a school sponsored home subscription. I got a code from my band director to enter in to activate my account. When I go to activate my subscription, I get two choices:
  1.  I can enter in the code or
  2. login to my account using my username and password

When I enter in the code, the computer appears to be doing something but after a while it quits and my account doesn't activate. When I try to login, it says there is some thing wrong with my account. What should I do?

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Tyler
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Date Joined Mar 2001
Total Posts : 3586
 
   Posted 5/24/2005 7:21 PM (GMT -5)    Quote This PostAlert An Admin About This Post.
Give customer support a call at at 866-240-4041. They're open 8:30am-8pm Central Time. They'll be able to help you get up and running.

Make sure you are logged in as the administrator on the computer. Also, if the computer has any firewall software, temporarily disable that.


Windows XP, all updates
 

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