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MakeMusic Forum > Public Forums > SmartMusic - FORUM HAS MOVED! > Instructions for first time setup using a group/school account?  Forum Quick Jump
 
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rnbmomme
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Date Joined Sep 2011
Total Posts : 1
  		   Posted 9/3/2011 3:24 PM (GMT -5)    Quote This PostAlert An Admin About This Post.
Our SmartMusic subscription, issued through our school system has expired. My child used SM for the 2009/10 school year. Did not utilize it during the 10/11 school year. Is now required to use it during the 11/12 school year. I have enrolled my child in the class, but am getting the message that our subscription is inactive. I entered the code given to me by the school, but it is not being accepted. I have submitted a query to customer support, but was hoping someone here would have a quick solution.

I suspect that I may have to start again. i.e new account, email, etc. but no longer have the instructions issued by the elementary school 2 years ago.

Any suggestions.
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James Lund
SmartMusic Technical Product Manager



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Date Joined Aug 2004
Total Posts : 128
  		   Posted 9/6/2011 10:11 AM (GMT -5)    Quote This PostAlert An Admin About This Post.
Rnbmomme,

Welcome to the forum! Our Customer Support folks should be able to get you up and running. We were closed for the long holiday weekend, so hopefully you'll see a response soon.

Thanks,

James Lund

MakeMusic, Inc.

These on-line forums are intended for the exchange of ideas among the users of MakeMusic products. If you'd like individual help from our technical support staff, please contact us directly at www.smartmusic.com/support.

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