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Tammye
Registered Member

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Date Joined Jun 2012
Total Posts : 1
 
   Posted 9/20/2012 3:20 PM (GMT -5)    Quote This PostAlert An Admin About This Post.
Maybe someone here can help me since Customer service can't seem to figure out what the problem is.

I have an Educators subscription to SmartMusic. Every time I open it it wants me to activate (yet it's already activated). I tell it to activate and then it goes on in to SmartMusic. When I try to open anything I get this error message:

"This accompaniment requires a full subscription."

I have a full subscription.
I have checked all of my security settings and everything is fine there.

Anyone have a clue as to what's going on?

Thanks in advance,
Tammye
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Christopher Y
MakeMusic QA

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Date Joined Feb 2011
Total Posts : 50
 
   Posted 9/21/2012 10:55 AM (GMT -5)    Quote This PostAlert An Admin About This Post.
Hi Tammy,

I took a look at your open case with us, and we've found the answer to this. You'll see a reply from us soon!

Thanks,


Christopher Y.
Notation Product Specialist
MakeMusic, Inc.


Need to contact Finale Technical Support? Click here to create a support case.

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