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MJA
Registered Member

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Date Joined Dec 2012
Total Posts : 1
 
   Posted 12/8/2012 2:24 PM (GMT -5)    Quote This PostAlert An Admin About This Post.
My girls go back and forth between their dad's house and my house. At their dad's house they have a Dell Laptop and run SmartMusic. At my house they have Macbooks and I bought another SmartMusic microphone and subscription so they could run on their MacBooks.

What they have been doing is logging in using the same account when they travel back and forth between my house and their Dad's house. They use the same account so that their music teacher can track their assignments.

More often than not, they are unable to login to their accounts at my house on their MacBook. They get an activation error and then try re-activating and restarting the software, but that often doesn't work.

Suggestions on how to handle this type of situation so my girls can practice at both homes?

Thank you.
MJ
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Seth Adams
SmartMusic Product Specialist

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Date Joined May 2012
Total Posts : 21
 
   Posted 12/9/2012 1:44 PM (GMT -5)    Quote This PostAlert An Admin About This Post.
MJA,

It sounds like you have done everything right so far. There are several different things that can cause activation errors, I would recommend getting a hold of our technical support team so they can find out what is causing the issue. You can submit a ticket to them by following this link, smartmusic.custhelp.com/app/.

Seth


MakeMusic, Inc.
 
These on-line forums are intended for the exchange of ideas among the users of MakeMusic products. If you'd like individual help from our technical support staff, please contact us directly at www.smartmusic.com/support.

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