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lyttled
Registered Member

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Date Joined Jul 2005
Total Posts : 2
 
   Posted 12/12/2012 5:33 PM (GMT -5)    Quote This PostAlert An Admin About This Post.
I'm having my students record their best take so I can listen to it later. I've had issues with SM not saving the recording. Using the MP3 button it should save as a normal file, and it looks like it is doing so, but when looking back later there is no file there at all. What's up? If I reboot the computer it will usually work but you don't know that it didn't save the file until you go back to look it up.
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Seth Adams
SmartMusic Product Specialist

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Date Joined May 2012
Total Posts : 21
 
   Posted 12/14/2012 5:36 PM (GMT -5)    Quote This PostAlert An Admin About This Post.
Lyttled,

Thanks for posting. Have you submitted a support ticket to our Tech Support department? I am sure they would be happy to take a look at what might be causing this issue on your computer. You can submit a ticket by following this link, http://smartmusic.custhelp.com/app/.
 
Seth


MakeMusic, Inc.
 
These on-line forums are intended for the exchange of ideas among the users of MakeMusic products. If you'd like individual help from our technical support staff, please contact us directly at www.smartmusic.com/support.

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