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MakeMusic Forum > Public Forums > SmartMusic - FORUM HAS MOVED! > Unable to assess Finale made .smp files for voice  Forum Quick Jump
 
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WAHS Choral
Registered Member

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Date Joined Jan 2013
Total Posts : 1
 
   Posted 1/10/2013 7:28 AM (GMT -6)    Quote This PostAlert An Admin About This Post.
I just recently purchased SmartMusic for my choir and have had a lot of trouble getting assessments on .smp files that I make in Finale. It is not the microphone. There is a recording for every take, but they always get a 0% for accuracy.
 
I have looked through all the options when creating the assignment and the assessment button is definitely selected.
 
Thank you
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Seth Adams
SmartMusic Product Specialist

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Date Joined May 2012
Total Posts : 21
 
   Posted 1/10/2013 9:55 AM (GMT -6)    Quote This PostAlert An Admin About This Post.
WAHS,
 
Thanks for posting. It sounds like you may be running into more of a technical issue, have you tried contacting our Support Team? If not, I would recommend sending in a support case by following this link, http://smartmusic.custhelp.com/app/.
 
Seth


MakeMusic, Inc.
 
These on-line forums are intended for the exchange of ideas among the users of MakeMusic products. If you'd like individual help from our technical support staff, please contact us directly at www.smartmusic.com/support.

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