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Newmusic
Registered Member

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Date Joined Feb 2011
Total Posts : 30
 
   Posted 1/14/2013 10:58 AM (GMT -6)    Quote This PostAlert An Admin About This Post.
After not using my Smartmusic for about 6weeks, I tried to open a tutor. The program opened well. Web connection diagnostics were fine. But I received and error message
"Enigma Error -2, Access denied"

So I cannot open any piece of music. I tried to download one of the new additions. It downloaded the viv, mus and mp3 file and then received the same error message again.

I have run anti-virus. I have restarted the system. I have closed the anti-virus and all unnecessary programs.

My subscription is up to date until the middle of February.

Please help.
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Seth Adams
SmartMusic Product Specialist

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Date Joined May 2012
Total Posts : 21
 
   Posted 1/14/2013 12:35 PM (GMT -6)    Quote This PostAlert An Admin About This Post.
Newmusic,

Thanks for posting. This error is usually caused by a permission setting in Windows. If you have not, I would recommend contacting our Tech Support team and they should be able to guide you in the right direction. You can submit a support ticket by following this link, /SmartMusic.custhelp.com.

Seth


MakeMusic, Inc.
 
These on-line forums are intended for the exchange of ideas among the users of MakeMusic products. If you'd like individual help from our technical support staff, please contact us directly at www.smartmusic.com/support.

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