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Bacchus Music
Registered Member

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Date Joined Feb 2005
Total Posts : 125
 
   Posted 2/11/2013 6:07 PM (GMT -5)    Quote This PostAlert An Admin About This Post.
Hi, I am writing form Spain, where the educator platfomr of SM has recently become avaiable. I'm at the very beginning of learning Smart Music so that I can use it in my teaching. As it is, I cannot get into the Assignment Log In. Smart Music sends me the password, I enter it with my email, and it doesn't recognise it. When I click from the Smart Music Web to go to support to look for answers to my problem, or send in my problem, my browser can't find the page.

I want to get SM up and running and start using it here in Spain. Another problem is that I am unable to register my schools.

It appears that you have some snafus still to work out here in Spain.

I have signed up for your seminars.

Please, if anyone can help clear this up, it would be helpful.


Finale 2011
Mac OS 10.6.8
GPO4
emagic mt4
M-Audio Fiewire 410
Fatar SL-880

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Bacchus Music
Registered Member

Click to send Bacchus Music email.Personal Homepage Not AvailableSend a Private Message to Bacchus MusicAIM Not AvailableICQ Not AvailableY! Not AvailableMSN Not Available
Date Joined Feb 2005
Total Posts : 125
 
   Posted 2/12/2013 3:27 AM (GMT -5)    Quote This PostAlert An Admin About This Post.
I have the assignment log-in and security code solved, so no need to answer that. HOWEVER, registering my schools still isn't solved. It seems I am unable to contact customer support on-line. I called from Spain and spoke with tech support, and it seems they are not sufficiently informed about how to register a school overseas perhaps.


Finale 2011
Mac OS 10.6.8
GPO4
emagic mt4
M-Audio Fiewire 410
Fatar SL-880

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Bacchus Music
Registered Member

Click to send Bacchus Music email.Personal Homepage Not AvailableSend a Private Message to Bacchus MusicAIM Not AvailableICQ Not AvailableY! Not AvailableMSN Not Available
Date Joined Feb 2005
Total Posts : 125
 
   Posted 2/12/2013 3:45 AM (GMT -5)    Quote This PostAlert An Admin About This Post.
Here is some more information: The subscription is in my name as an educator, it is not through any school. Do my schools need to buy a subsciption in order for them to enter into the school registry?


Finale 2011
Mac OS 10.6.8
GPO4
emagic mt4
M-Audio Fiewire 410
Fatar SL-880

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Seth Adams
SmartMusic Product Specialist

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Date Joined May 2012
Total Posts : 21
 
   Posted 2/13/2013 12:03 PM (GMT -5)    Quote This PostAlert An Admin About This Post.
Bacchus Music,
 
I am sorry to hear that you are having issues submitting your School Request through our support system. I will send you a Private Message to get some more information from you about your school and the problem you are running into submitting a case.
 
We do have customers submitting support cases from Spain without any issues so we might be running into a more technical issue.
 
Seth


MakeMusic, Inc.


These on-line forums are intended for the exchange of ideas among the users of MakeMusic products. If you'd like individual help from our technical support staff, please contact us directly at www.smartmusic.com/support.

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