Thanks for your post. As you may have noticed our websites are going through some changes, and that includes our forums. We are still monitoring the SmartMusic forums and will make them available from the SmartMusic website when those changes have been made.
Your concerns and technical issue with count-offs are best addressed by contacting our Technical Support department. I checked your account; it looks like you have already opened a support ticket with an agent. We can certainly address your technical issues via that support ticket.
MakeMusic, Inc. These on-line forums are intended for the exchange of ideas among the users of MakeMusic products. If you'd like individual help from our technical support staff, please contact us directly at www.smartmusic.com/support.