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Newmusic
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Date Joined Feb 2011
Total Posts : 30
  		   Posted 10/7/2013 10:20 AM (GMT -5)    Quote This PostAlert An Admin About This Post.
I am now unable to access the scales that I downloaded.

I cannot use the scales or the state scales - I currently teach violins the scales using the Trinity Guildhall syllabus and smartmusic as accompaniment.

Today, I open smartmusic and try to access the scales for my violin students - I now get an error message "THIS ACCOMPANIMENT IS NOT LICENSED FOR USE IN YOUR REGION"!!!
EMBARRASSING!!! OH Sorry, we cant have fun with scales today, we'll just have to be boring.....

Why could I use it before and not now.

Please rectify this!

Post Edited (Newmusic) : 10/8/2013 12:38:18 AM (GMT-5)

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James Lund
SmartMusic Technical Product Manager



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Date Joined Aug 2004
Total Posts : 128
  		   Posted 10/7/2013 5:15 PM (GMT -5)    Quote This PostAlert An Admin About This Post.
Newmusic,

I'm very sorry for the problem today. It was a result of fixing a different problem that caused the issue you ran into. This should be fixed - I think they resolved it late this morning and your scales should be back where they're supposed to be.

Thanks!

James Lund

James Lund
SmartMusic Technical Product Manager
MakeMusic, Inc.

Need to contact Customer Support? Click here to create a support case.

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Newmusic
Registered Member

Email Address Not AvailablePersonal Homepage Not AvailableSend a Private Message to NewmusicAIM Not AvailableICQ Not AvailableY! Not AvailableMSN Not Available
Date Joined Feb 2011
Total Posts : 30
  		   Posted 10/8/2013 9:11 AM (GMT -5)    Quote This PostAlert An Admin About This Post.
Hi James
thanks for the reply - I am still unable to access the scales - 2 reboots and some logins later.
Thanks
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James Lund
SmartMusic Technical Product Manager



Email Address Not AvailablePersonal Homepage Not AvailableSend a Private Message to James LundAIM Not AvailableICQ Not AvailableY! Not AvailableMSN Not Available
Date Joined Aug 2004
Total Posts : 128
  		   Posted 10/8/2013 1:53 PM (GMT -5)    Quote This PostAlert An Admin About This Post.
Can you send in a support ticket (if you have already done so, send an update) discussing the problem? We're looking okay on this end and I checked this from my home computer last night. I think our tech folks should be able to fix it for you or let me know if there's a new issue at-hand.

Thanks!

James Lund

James Lund
SmartMusic Technical Product Manager
MakeMusic, Inc.

Need to contact Customer Support? Click here to create a support case.

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