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Bacchus Music
Registered Member

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Date Joined Feb 2005
Total Posts : 125
 
   Posted 4/1/2014 2:57 AM (GMT -6)    Quote This PostAlert An Admin About This Post.
Hi, I have loaded 2 finale files for students of mine and they keep disappearing. Why?
I load these files up, they are there in SM and the following day they have disappeared. I tell my students they are there and then they are not.
I am in Spain trying to get SM going in this system here, not easy in a non-american educational system. There have been a lot of snafus setting it up in 2 schools where I am associated.
I will appreciate a clear and fast answer. Thank you.


Finale 2011cr.1
Mac OS 10.9.1
GPO4
emagic mt4
M-Audio Fiewire 410
Fatar SL-880

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Seth Adams
SmartMusic Product Specialist

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Date Joined May 2012
Total Posts : 21
 
   Posted 4/1/2014 9:14 AM (GMT -6)    Quote This PostAlert An Admin About This Post.
Bacchus Music,

Thanks for posting. There are a lot of elements that could be contributing in this particular issue (the way your computers are configured for student use, the way you are sharing the SMP files, etc.). I would highly recommend submitting a case to our support team about this issue so they can get more information and help resolve the problem. The forums are intended as a place to discuss and share experiences with SmartMusic, and is not monitored for Technical Support. To submit a support case follow this link, smartmusic.custhelp.com/app/ask.

Seth


MakeMusic, Inc.


These online forums are intended for the exchange of ideas among the users of MakeMusic products. If you'd like individual help from our technical support staff, please contact us directly at www.smartmusic.com/support.

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Bacchus Music
Registered Member

Click to send Bacchus Music email.Personal Homepage Not AvailableSend a Private Message to Bacchus MusicAIM Not AvailableICQ Not AvailableY! Not AvailableMSN Not Available
Date Joined Feb 2005
Total Posts : 125
 
   Posted 4/1/2014 11:18 AM (GMT -6)    Quote This PostAlert An Admin About This Post.
Thank you. I couldn't find that address, that is why I posted it here. I will do that.


Finale 2011cr.1
Mac OS 10.9.1
GPO4
emagic mt4
M-Audio Fiewire 410
Fatar SL-880

Back to Top
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