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Newmusic
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Date Joined Feb 2011
Total Posts : 30
 
   Posted 10/13/2014 2:03 PM (GMT -5)    Quote This PostAlert An Admin About This Post.
Im having trouble with Essential Elements for Band.
I'm trying to download for Eflat alto sax. I search and then tell it to download later. There is some stuff on screen telling me its downloading. Then I try and open the book and its not there. There is a clarinet part and a tuba part but no sax.
So I search again and ask it to open. I select Alto sax and can open each backing individually, but it downloads it each time. If I ask for the next song, it downloads and most times, smartmusic crashes.
I restart (sometimes reboot) and do both processes over and get the same result.

Its a bit frustrating trying to show a new parent and the program crashes 3 times in a row and Ive wasted 10 minutes of the lesson and still do not have the Sax book on my computer.

Would appreciate some help here. Thx

I have just gone searching in the files under smartmusic/content (or something like that). Essential elements tells me that it is downloading file 08010, yet no such directory is found on my computer. All the other content I have downloaded is there?????

Post Edited (Newmusic) : 10/13/2014 1:20:01 PM (GMT-5)

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Newmusic
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Date Joined Feb 2011
Total Posts : 30
 
   Posted 10/14/2014 10:15 AM (GMT -5)    Quote This PostAlert An Admin About This Post.
I have deleted the item from the library and tried to download it again without success. I had exactly the same problems as listed above, including smartmusic shutting down.

I am having exactly the same trouble with book 2.

Post Edited (Newmusic) : 10/14/2014 10:12:46 AM (GMT-5)

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Newmusic
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Date Joined Feb 2011
Total Posts : 30
 
   Posted 10/30/2014 9:57 AM (GMT -5)    Quote This PostAlert An Admin About This Post.
Tried to download essential elements for strings on another computer at a school I teach at and had the same problem downloading and not showing .
I also havn't had a reply for some time now. Is this normal?
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Jon Cielinski
SmartMusic Product Specialist



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Date Joined Jan 2013
Total Posts : -23
 
   Posted 11/4/2014 2:42 PM (GMT -5)    Quote This PostAlert An Admin About This Post.
Hi Newmusic,

There are a several potential causes for that kind of issue- most relating to the internet connection, such as restrictions on the school network. Once we track down the specific cause, we should be able to help get things back up and running. If you haven't already, I'd highly recommend contacting our technical support team by following the link in my signature so they can begin narrowing things down.


Jon Cielinski
SmartMusic Product Specialist
MakeMusic, Inc.



These on-line forums are intended for the exchange of ideas among the users of MakeMusic products. If you'd like individual help from our technical support staff, please contact us directly at www.smartmusic.com/support.

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