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jspresle
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Date Joined Jun 2015
Total Posts : 4
 
   Posted 8/3/2015 12:08 AM (GMT -5)    Quote This PostAlert An Admin About This Post.
Smartmusic was working fine this morning. Did some updates on my Macbook Air this evening. All other software seems to be working as normal, except Smartmusic, which crashes during the loading process EVERY time. I can use smartmusic on my ipad as well as a windows machine and everything works fine. Those are different OS's so I don't know if the problem is from the update to the Macbook OS or if it's just Smartmusic having issues tonight.

If anyone has a macbook (air) and could just start smartmusic and see if it loads I would be very appreciative. If it doesn't load, then it's a smartmusic problem. If it loads and runs then it's a problem on my end.

Anyone spare about 30 seconds to end hours of frustration for me?
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Jon Cielinski
SmartMusic Product Specialist



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Date Joined Jan 2013
Total Posts : -22
 
   Posted 8/4/2015 11:09 AM (GMT -5)    Quote This PostAlert An Admin About This Post.
Hi jspresle,

We didn't see any server outages with SmartMusic over the weekend. If you haven't already, I'd recommend submitting a case with our tech support department. (Link in signature) It's possible the updates you mentioned caused a problem with SmartMusic's configuration. If that's the case, I'd expect it to be a pretty quick fix.


Jon Cielinski
SmartMusic Product Specialist
MakeMusic, Inc.



These on-line forums are intended for the exchange of ideas among the users of MakeMusic products. If you'd like individual help from our technical support staff, please contact us directly at www.smartmusic.com/support.

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