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ebiggs1
Registered Member

Date Joined Dec 2001
Total Posts : 722

Posted 10/28/2016 3:48 PM (GMT -5)

I installed the Fin 25.1 update after the latest Win 10 Anniversary was released. Automatic update so it did it over night without me having any input like it has for all Win updates. Fin 25.1 would not run along with some other issues. Not related to Finale. One of my three printers stopped working. My sound did not work.
I had to do a restore to previous version of Win 10 and stopped any automatic updates.
All came back and is working like it should. Even Finale V25.1 with sound.

Music makes the difference!
Finale 2014.5 *-* Finale 25
Dell XPS 8500 Intel Core i7 CPU @ 3.40GHz
16 GB RAM, 64 bit OS Windows 10

Motet
Isorhythmic

Date Joined Dec 2002
Total Posts : 12849

Posted 10/28/2016 2:14 PM (GMT -5)

I would be very nervous if I couldn't receive security updates.

It looks like there's a way that MM could build their package using static linking, which wouldn't require the DLLs.

Finale 2014.5, 2011b, 2005, TGTools
Windows 7, MIDI input
Finale Transposition Chart

Post Edited (Motet) : 10/28/2016 1:21:32 PM (GMT-5)

gogreen
Registered Member

Date Joined Dec 1999
Total Posts : 1618

Posted 10/28/2016 12:13 PM (GMT -5)

Ron. said...
I though I had already discussed that. It will involve having to reinstall hundred of Windows updates (not to mention the--often--painful rebuild of all my other applications) with no guarantee that I will not run into the same problem.

Yes, you might have to reinstall programs, but as I recall, there are options to keep certain installations. And, as I said, an up-to-date ISO file will eliminate the need to reinstall updates from the beginning, although there will be some you'll have to reinstall. That should go smoothly with a repaired Windows Update. It worked this way for me in Windows 7 when my Windows Update broke.

Arthur J. Michaels

/www.facebook.com/composerarthurjmichaels

Finale 2000, 2001, 2003, 2005, 2006, 2007, 2011b.r2, 2014d, 2014.5, Finale 25
Core i7 860 @ 2.80 GHz, 8.0 GB RAM, Windows 10 Home x64
Garritan COMB2, GPO4, GPO5, Aria Player 1.872, Audacity 2.1.2
Dell 2408 WFP, 1920x1200
M-Audio Delta Audiophile 2496
Casio WK-3000
M-Audio AV40 monitors
AKG K-240 Studio headphones
Brother MFC-L2740DW printer

Ron.
Composer

Date Joined Mar 2003
Total Posts : 8828

Posted 10/28/2016 11:57 AM (GMT -5)

Motet said...
I had a problem with Windows Update a few years back and was actually able to get help from Microsoft.

So was I, but their "solution" was reinstall Windows. I've discussed that option in other replies.

Finale 25

GPO5, JaBB3, GIO, COMB2, GWI, GIFF, Steinway Basic.

Windows 7; 10 GB RAM.

www.composeforums.com

Ron.
Composer

Date Joined Mar 2003
Total Posts : 8828

Posted 10/28/2016 11:56 AM (GMT -5)

gogreen said...
Ron: As I said, a clean install of Windows 7 with the most recent ISO should solve your problem.

I though I had already discussed that. It will involve having to reinstall hundred of Windows updates (not to mention the--often--painful rebuild of all my other applications) with no guarantee that I will not run into the same problem. I've already discussed this with MM support and they agree that it would most likely be a colossal waste of time and not solve the problem.

Finale 25

GPO5, JaBB3, GIO, COMB2, GWI, GIFF, Steinway Basic.

Windows 7; 10 GB RAM.

www.composeforums.com

Motet
Isorhythmic

Date Joined Dec 2002
Total Posts : 12849

Posted 10/28/2016 11:49 AM (GMT -5)

I had a problem with Windows Update a few years back and was actually able to get help from Microsoft.

Finale 2014.5, 2011b, 2005, TGTools
Windows 7, MIDI input
Finale Transposition Chart

Derrek
Registered Member

Date Joined Dec 2009
Total Posts : 2347

Posted 10/28/2016 11:28 AM (GMT -5)

Probably true, but definitely not what a busy person wants to hear.

Finale 2014.5, Finale 25 - Windows 7 (64-bit)
GPO 5, JABB 3, World Instruments
TG Tools Full, (Sonar Platinum)

“Outside of a dog, a book is a man’s best friend. Inside of a dog it’s too dark to read.” — Groucho Marx

Post Edited (Derrek) : 10/28/2016 5:08:41 PM (GMT-5)

gogreen
Registered Member

Date Joined Dec 1999
Total Posts : 1618

Posted 10/28/2016 11:23 AM (GMT -5)

Ron: As I said, a clean install of Windows 7 with the most recent ISO should solve your problem.

Ron.
Composer

Date Joined Mar 2003
Total Posts : 8828

Posted 10/28/2016 10:11 AM (GMT -5)

Thanks for the effort, Zoots, but the page you referred me to is for Windows 10. I did run with equivalent one for Windows 7 when on the phone with support the other day and it failed.

Finale 25

GPO5, JaBB3, GIO, COMB2, GWI, GIFF, Steinway Basic.

Windows 7; 10 GB RAM.

www.composeforums.com

Zoots
Registered Member

Date Joined May 2010
Total Posts : 385

Posted 10/28/2016 9:56 AM (GMT -5)

There is a Windows Update Troubleshooter. Has it been tried? It fixed a problem I had.

https://support.microsoft.com/en-ca/instantanswers/512a5183-ffab-40c5-8a68-021e32467565/windows-update-troubleshooter

Finale 2012c
JABB3/Aria

Smartscore Pro X2

Windows 10

Intel i7 with more than I need

Ron.
Composer

Date Joined Mar 2003
Total Posts : 8828

Posted 10/28/2016 7:09 AM (GMT -5)

Hi Zuill,

Yes, it is apparently related to the Windows update application. It is broken on many Windows 7 machines. As I pointed out earlier, I have not had any Windows updates run to completion in several months. They all hang. MM's support team have identified the problem and are trying to find a workaround.

(They have also admitted that deleting the old version of Finale before the new one is successfully installed was not, perhaps, the wisest approach.)

Finale 25

GPO5, JaBB3, GIO, COMB2, GWI, GIFF, Steinway Basic.

Windows 7; 10 GB RAM.

www.composeforums.com

Zuill
"The Troll"

Date Joined Oct 2003
Total Posts : 29077

Posted 10/28/2016 4:51 AM (GMT -5)

I guess I meant the Windows update problem might be the cause, but not everyone is having that problem. If it isn't connected to the Windows update problem, then I guess I misunderstood your issue.

Zuill

"When all is said and done, more is said than done."

Win 7 64bit, 2011b, 2012c, 2014d, 2014.5

Favorite Forum quote: "Please, everybody, IGNORE THE TROLL!"

Ron.
Composer

Date Joined Mar 2003
Total Posts : 8828

Posted 10/27/2016 11:19 PM (GMT -5)

Zuill said...
Bottom line: it's not a Windows 7 issue. It's a Windows 7 issue on Ron's machine, which has Windows update not operating properly. That is a huge difference. I would be more concerned about other issues, like security.

Zuill

I am far from the only one experiencing this problem. And, yes, I could upgrade to Windows 10--or I can wait for MM to come up with a solution. In any case, I have lost about a week of work and am not anxious to spend more time on computer-related problems right now.

Finale 25

GPO5, JaBB3, GIO, COMB2, GWI, GIFF, Steinway Basic.

Windows 7; 10 GB RAM.

www.composeforums.com

MrAIA
Registered Member

Date Joined Jul 2003
Total Posts : 36

Posted 10/27/2016 11:05 PM (GMT -5)

From a lurker ... I updated/upgraded from V25 to V25.1 on Win10 Pro after waiting to see what everyone else had experienced - I've had no issues that I have seen yet - but I'm not a heavy user either, and I have newer (under 1-year-old) i7 box.

(back to lurking ...)

Highest Regards,

Alan Hendry

Full-time Architect, some-time copyist!

Finale V25.1, Intel Core i7, 32GB RAM, 3TB HD, Win 10 Pro 64-bit

Post Edited (MrAIA) : 10/27/2016 10:08:08 PM (GMT-5)

Zuill
"The Troll"

Date Joined Oct 2003
Total Posts : 29077

Posted 10/27/2016 7:12 PM (GMT -5)

Bottom line: it's not a Windows 7 issue. It's a Windows 7 issue on Ron's machine, which has Windows update not operating properly. That is a huge difference. I would be more concerned about other issues, like security.

Zuill

"When all is said and done, more is said than done."

Win 7 64bit, 2011b, 2012c, 2014d, 2014.5

Favorite Forum quote: "Please, everybody, IGNORE THE TROLL!"

Derrek
Registered Member

Date Joined Dec 2009
Total Posts : 2347

Posted 10/27/2016 5:42 PM (GMT -5)

I had no probs installing and using Finale 25.1 on my Windows 7 machine. Could Windows updates be handled differently in Canada. Of course Windows machines can have widely different configurations of drivers depending on what a user has installed.

gogreen
Registered Member

Date Joined Dec 1999
Total Posts : 1618

Posted 10/27/2016 5:09 PM (GMT -5)

Ron: So why don't you migrate to Windows 10? Problem solved, right? If Windows Update in Windows 7 is broken, a clean reinstall using the appropriate Windows 7 ISO file would fix it (I had this problem). And if the ISO file is reasonably new, you won't have tons and tons of updates to reinstall.

Ron.
Composer

Date Joined Mar 2003
Total Posts : 8828

Posted 10/27/2016 4:54 PM (GMT -5)

Motet said...
OK. Since they're .exe files, it wasn't clear to me that they're "updates" or have to go through Windows Update. I didn't see any KB numbers. Older versions are listed on the Control Panel as installed programs.

Yes, older ones are listed as "installed programs." They get there through the Windows Update utility.

Finale 25

GPO5, JaBB3, GIO, COMB2, GWI, GIFF, Steinway Basic.

Windows 7; 10 GB RAM.

www.composeforums.com

Motet
Isorhythmic

Date Joined Dec 2002
Total Posts : 12849

Posted 10/27/2016 4:30 PM (GMT -5)

OK. Since they're .exe files, it wasn't clear to me that they're "updates" or have to go through Windows Update. I didn't see any KB numbers. Older versions are listed on the Control Panel as installed programs.

Finale 2014.5, 2011b, 2005, TGTools
Windows 7, MIDI input
Finale Transposition Chart

Ron.
Composer

Date Joined Mar 2003
Total Posts : 8828

Posted 10/27/2016 4:27 PM (GMT -5)

Motet said...
If you haven't tried it, here's a link to download and install Visual C++ Redistributable manually.

/www.microsoft.com/en-us/download/details.aspx?id=53840

Of course I have tried that. The Windows Update Installer is broken and will not install any Windows updates. Period. Manually, automatically, or any other way.

Finale 25

GPO5, JaBB3, GIO, COMB2, GWI, GIFF, Steinway Basic.

Windows 7; 10 GB RAM.

www.composeforums.com

Motet
Isorhythmic

Date Joined Dec 2002
Total Posts : 12849

Posted 10/27/2016 3:17 PM (GMT -5)

(Oddly, I've had no problem with Windows Update, but that update hasn't been offered to me. I am unlikely to install Finale 25 anytime soon since I have a 32-bit computer.)

Finale 2014.5, 2011b, 2005, TGTools
Windows 7, MIDI input
Finale Transposition Chart

Motet
Isorhythmic

Date Joined Dec 2002
Total Posts : 12849

Posted 10/27/2016 3:14 PM (GMT -5)

If you haven't tried it, here's a link to download and install Visual C++ Redistributable manually.

/www.microsoft.com/en-us/download/details.aspx?id=53840

Finale 2014.5, 2011b, 2005, TGTools
Windows 7, MIDI input
Finale Transposition Chart

Post Edited (Motet) : 10/27/2016 2:18:29 PM (GMT-5)

Ron.
Composer

Date Joined Mar 2003
Total Posts : 8828

Posted 10/27/2016 2:20 PM (GMT -5)

The Windows Update Agent failed on my machine some months ago and I have not been able to run any Windows updates since then. Finale 25.1 requires the latest C++ Redistributable, but, because Windows Updater will not run, it cannot be installed on my machine--and so Finale 25.1 cannot be installed. (Quite obviously, Finale 25 and earlier versions do not require this particular patch from Microsoft because they were produced before the latest C++ redistributable was available.)

It is not just my machine that the Windows Update Agent is broken on--and reinstalling Windows 7 from scratch and reapplying the thousands of patches required to get up-to-date will not work because we will run into this failure again. Any application that requires any of Microsoft's patches issued after the update agent broke will also fail.

At this point, Windows 7 users can migrate to Windows 10 or, stay with Finale 25 until someone comes up with a workaround.

Finale 25

GPO5, JaBB3, GIO, COMB2, GWI, GIFF, Steinway Basic.

Windows 7; 10 GB RAM.

www.composeforums.com

Motet
Isorhythmic

Date Joined Dec 2002
Total Posts : 12849

Posted 10/27/2016 1:41 PM (GMT -5)

Well, I don't know. Does any other software have this problem? Why are Finale 25 and 2014.5 OK but Finale 25.1 isn't?

Finale 2014.5, 2011b, 2005, TGTools
Windows 7, MIDI input
Finale Transposition Chart

Ron.
Composer

Date Joined Mar 2003
Total Posts : 8828

Posted 10/27/2016 1:13 PM (GMT -5)

Motet said...
Do they have a solution?

I'm surprised no one thought to test it on Windows 7. QA 101.

They are working on it. But, it seems to me that it should be up to Microsoft to fix it, no?

Finale 25

GPO5, JaBB3, GIO, COMB2, GWI, GIFF, Steinway Basic.

Windows 7; 10 GB RAM.

www.composeforums.com

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