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| MakeMusic Forum > Public Forums > Finale - Windows - FORUM HAS MOVED! > Change in Forum Location | Forum Quick Jump
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Mike Rosen
himself
      
Date Joined Feb 2006
Total Posts : 14146
| Posted 12/19/2016 4:33 PM (GMT -5) |   | | |
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Michel R. E.
Registered Member
Date Joined May 2003
Total Posts : 7430
| Posted 12/19/2016 3:43 PM (GMT -5) | | Adam W. said...
Constructive feedback about our products makes them better, and we've opened a new centralized venue for those conversations to take place. Our new community is open for all of you to make any comments and conversation you'd like!
what you seem to not be hearing, or are blatantly ignoring, is that your "new centralized venue" sucks as far as making things "better".
it's a far less efficient forum than this one, even with this one's deficiencies.
So since you've decided to go that route and ignore your user base, well, suffer the consequences.
Your new users won't have the support of long-time users as they do on this forum.
I've been using Finale since it first became available for Windows.
And I won't be switching to the "new improved" format you are ramming down our throats.
Whichever one of your employees suggested that this move would be a winner should be fired immediately, because he's an ID10T.
And before you get huffy and complain that I'm launching a personal attack on a MM employee, remember that YOU are ignoring your user base and treating us as though OUR support is not needed by you.
Remember, "your" forum depends on OUR input to make it work.
Treat us like dirt and you are going to get lots of dust trails as people migrate to other venues.
And people migrating to other venues also means considerably more exposure to alternate software, so in the long run that will translate to lost sales for MM.
Finale (started with ver. 3.0) using 2012 (2014 has been shelved for its lack of support for older Garritan libraries), putting Finale 25 through its paces.
Windows 8.1
basically ALL Garritan libraries, plus XSample Chamber Ensemble.
"Art critics suffer from Pigeon Syndrome. Pigeons like to leave their mark on monuments. But at the end of the day, the pigeon remains a pigeon, and the monument remains a monument." | | Back to Top | |
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Adam W.
Registered Member
Date Joined Aug 2008
Total Posts : 54
| Posted 12/19/2016 3:32 PM (GMT -5) | | You've all been with us for a long time and you've come to expect a high level of service from our team including phone support. This is a big change in our support model and I can tell that there's some skepticism as to how well it can work. We're fully committed to continue offering the excellent level of support you're used to. All of that being said, I understand that talk is cheap so all I can ask is that you give us the chance to prove it.
Constructive feedback about our products makes them better, and we've opened a new centralized venue for those conversations to take place. Our new community is open for all of you to make any comments and conversation you'd like! | | Back to Top | |
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Derrek
Registered Member
Date Joined Dec 2009
Total Posts : 2347
| Posted 12/15/2016 12:54 PM (GMT -5) | | Motet said...
If there's a way to see only the new postings in a thread, I can't figure it out. I saw your name there, so if you know, please tell me.
As in the diagram of a couple of entries from the Dorico Forum:
- Threads are listed in order of activity, most recent at the top (except for stickies).
- Unread mssgs have a red icon on the left, and clicking the orange page icon beside the subject line will take you to the unread posts in the thread.
- Read posts have a blue circular icon on the left.
- The date and author of the original post are beneath the subject line.
- After the Replies and Views columns, the name and date/timestamp of the most recent poster is in the right column.
- Signature files allow users to list the software and OS they use.
That's the kind of info and navigation help we need from the new Finale forum so that users can navigate easily and avoid wasting time, which discourages use of the forum especially by those interested in helping others.
Finale 2014.5, Finale 25.1 - Windows 7 (64-bit)
GPO 5, JABB 3, World Instruments
TG Tools Full, (Sonar Platinum, Dorico)
“Outside of a dog, a book is a man’s best friend. Inside of a dog it’s too dark to read.” — Groucho Marx
Post Edited (Derrek) : 12/15/2016 10:57:00 AM (GMT-6)
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BvdPress
Registered Member
Date Joined Nov 2001
Total Posts : 1006
| Posted 12/15/2016 10:18 AM (GMT -5) | | Adam -
Just so I am clear, as I recomend Finale a lot and mention both the phone support and this forum as a serious positive, both the phone support and this forum will be axed beginning in 2017?
As a LONG time supporter of Finale and a person that is overly critical of the product with the sole goal of getting a better product, I would ask MakeMusic to reconsider what they are doing. If the goal is drive support away for the product, GOAL ACHIEVED! And very loud and clear. Basically the customers and the base do not matter one iota to MakeMusic.
With other viable options out there, Finale had a really good thing going here (mostly because of the loyal users) and via phone support. I concur with Brian on the Death of Finale.
Ugh...
Bryan Doughty
BVD Press, Music Express, BrassWorks4, Timber Ridge Music,
Kiwi Press, Serendipity Press and Cimarron Music Press
[email protected]
http://www.cimarronmusic.com/ | | Back to Top | |
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Zuill
"The Troll"
Date Joined Oct 2003
Total Posts : 29077
| Posted 12/15/2016 12:56 AM (GMT -5) | | So, if there is no phone support, and the new forum moves slowly regarding official response, and the standard support approach doesn't work on weekends and takes over 24 hours to get the first response, and 24 hours between responses, I think we've got trouble with a Capital T.
Zuill
"When all is said and done, more is said than done."
Win 7 64bit, 2011b, 2012c, 2014d, 2014.5, 25.2
Favorite Forum quote: "Please, everybody, IGNORE THE TROLL!" | | Back to Top | |
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Motet
Isorhythmic
Date Joined Dec 2002
Total Posts : 12849
| Posted 12/15/2016 12:04 AM (GMT -5) | | This is probably not the place to discuss this, but you click one of those, you get a list of topics with unread or new posts, right? Then, for each topic, you can either read the whole thing, or jump to the last posting. (If it's long enough, it's broken into pages, and you can go to a page.) But there's nothing to take you to the first unread post. Or am I missing something?
Here, you can click the icon in the "last seen" column.
Finale 2014.5, 2011b, 2005, TGTools
Windows 7, 32-bit
MIDI input
Finale Transposition Chart | | Back to Top | |
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Motet
Isorhythmic
Date Joined Dec 2002
Total Posts : 12849
| Posted 12/14/2016 9:11 PM (GMT -5) | | Derrek said...Motet said...HaraldS said...
...the Dorico and Notat.io forums rely on phpBB and work flawlessly... If it's the same version of phpBB that finaleforum.com uses, I wouldn't say flawlessly. It's easy enough to see what the Dorico Forum offers without guessing or making assumptions:...
A sentence that starts with "If" is not making assumptions, but I registered there and looked. If there's a way to see only the new postings in a thread, I can't figure it out. I saw your name there, so if you know, please tell me.
It's perhaps not a deal-killer, but it's definitely a flaw.
Finale 2014.5, 2011b, 2005, TGTools
Windows 7, 32-bit
MIDI input
Finale Transposition Chart | | Back to Top | |
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Derrek
Registered Member
Date Joined Dec 2009
Total Posts : 2347
| Posted 12/14/2016 6:50 PM (GMT -5) | | | |
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Adam W.
Registered Member
Date Joined Aug 2008
Total Posts : 54
| Posted 12/14/2016 4:56 PM (GMT -5) | | To speak to Ron's comment - We're refocusing on an improved online support experience and will be offering Finale support exclusively online beginning in the new year. The ultimate goal in making this change is to be able to offer faster turnaround times and to provide appropriate, prioritized responses based on the nature of the issue. Urgent issues like product authorization, crashing etc. are showstoppers and require immediate attention. Identifying these problems quickly via our online tools means that you get priority responses when your product isn't working like it should.
Of course, there are always going to be complex issues that can be better addressed via the phone or even a remote session. We'll be able to leverage those options as needed so that we can maintain efficiency and accuracy across the board. | | Back to Top | |
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