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MakeMusic Forum > Public Forums > Finale - Windows - FORUM HAS MOVED! > Change in Forum Location  Forum Quick Jump
 
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mm
Registered Member

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Date Joined Mar 1999
Total Posts : 715
 
   Posted 12/1/2016 3:05 PM (GMT -6)    Quote This PostAlert An Admin About This Post.
I'm with you all. Absolutely. Everything said ist spot on. This so-called new Help Center is idiotic and useless. And thanks to all who have so passionately participated on this now gracelessly dying forum - I've learned so much and always found an answer when I needed it. Shame on Make Music. Customer Success? Ha!


Finale 3.7 - 2014.5, GPO4/5, Dorico, Cubase, ProTools, ASUS laptop, Intel Core i5, 8GB RAM, WIN 8.1 (64-bit), 18.4'' display, M-Audio Keystation 49 + Mini 32 keyboards

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Zuill
"The Troll"



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Date Joined Oct 2003
Total Posts : 29077
 
   Posted 12/1/2016 2:47 PM (GMT -6)    Quote This PostAlert An Admin About This Post.
Ironic indeed. And foreboding.

Zuill


"When all is said and done, more is said than done."
 
Win 7 64bit, 2011b, 2012c, 2014d, 2014.5, 25.1
 
Favorite Forum quote: "Please, everybody, IGNORE THE TROLL!"

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Bill Reed
Registered Member



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Date Joined Feb 2001
Total Posts : 1203
 
   Posted 12/1/2016 2:10 PM (GMT -6)    Quote This PostAlert An Admin About This Post.
Ironic that Adam's link to the help center doesn't work...


Finale 25, Sibelius 8.4, Notion 6, Overture 5.1, Cubase 8.5
Win10 x64, 32GB RAM
Focusrite Scarlett 18i20
Kontakt, VSL, VE Pro, EWQL Orch, Choir and Pianos
August Forster 190

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Motet
Isorhythmic



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Date Joined Dec 2002
Total Posts : 12849
 
   Posted 12/1/2016 2:04 PM (GMT -6)    Quote This PostAlert An Admin About This Post.
What MM doesn't fully realize, I think, is that Finale is so arcane that a customer support person, no matter how smart, is going to have limited knowledge compared with someone who has lived with the program day in and day out for 10 years or more. I know these forums have been invaluable to me.

The new forums are terrible for several reasons, and I'm not sure are workable for me. I wonder if they've signed some multi-year contract or could instead find something better.


Finale 2014.5, 2011b, 2005, TGTools
Windows 7, MIDI input
Finale Transposition Chart

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Ron.
Composer



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Date Joined Mar 2003
Total Posts : 8828
 
   Posted 12/1/2016 1:46 PM (GMT -6)    Quote This PostAlert An Admin About This Post.
I guess my 14 years of providing help and advice is coming to an end. I will not use the amateurish and badly constructed "new" help forum. I'll miss the troll--among others.


Finale 25.1

GPO5, JaBB3, GIO, COMB2, GWI, GIFF, Steinway Basic.

Windows 7; 10 GB RAM.

www.composeforums.com

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Zuill
"The Troll"



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Date Joined Oct 2003
Total Posts : 29077
 
   Posted 12/1/2016 1:13 PM (GMT -6)    Quote This PostAlert An Admin About This Post.
I vote for keeping this forum as well. I am not comfortable with the other format, and my forum days might be coming to an end. Too bad.

Zuill


"When all is said and done, more is said than done."
 
Win 7 64bit, 2011b, 2012c, 2014d, 2014.5, 25.1
 
Favorite Forum quote: "Please, everybody, IGNORE THE TROLL!"

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HaraldS
Registered Member

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Date Joined Jan 1999
Total Posts : 310
 
   Posted 12/1/2016 12:34 PM (GMT -6)    Quote This PostAlert An Admin About This Post.
You're heading into the wrong direction, I'm afraid. As for the "Feature Request" Forum: Adam, three months ago, you promised to consider how to make this forum more effective, do you remember?: https://makemusic.zendesk.com/hc/en-us/community/posts/218091567-Here-is-a-request-about-this-Forum . Nothing has happened since. Instead of moving misplaced threads to the appropriate General Discussion Forum, you don't seem to care: https://makemusic.zendesk.com/hc/en-us/community/posts/214070088-Using-Cross-staff-notes-in-FinalePrintmusic2014- . The Feature Request Forum is a good idea in general, but if you don't moderate it and don't seem to care about your own Feature Request House Rules ( https://makemusic.zendesk.com/hc/en-us/community/topics/200449177-Finale-Feature-Requests ), better close it, please.

And another thought: in today's times, when Dorico's chief developer spends lots of time to answer questions on their forum personally, do you really think it would enhance Finale's customer's success if you replace this forum by new ones? I don't think so. Instead it's time to get in touch directly with the users like e.g. Randy Stokes did in former times here.

Harald


Finale 3.0-2014.5, german edition, Windows 7
mostly hardware synths/keys, Cubase 7 / trombonist, pianist, conductor / Recklinghausen, Germany

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Ralph L. Bowers Jr.
Polymathist



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Date Joined May 2012
Total Posts : 883
 
   Posted 12/1/2016 11:55 AM (GMT -6)    Quote This PostAlert An Admin About This Post.
Without substantial improvements, improvements that were recommended when you first brought out this new site for Finale users I can only reiterate my initial response.
What kind of idiots do you have working for Make Music to believe this is acceptable?

To many queries get no response whatsoever, and some are not answered in any depth that is needed.

I'd really like to know your thought process' in the decision that this is of any benefit to the user base in its current form?


Finale 2010b, 2011b, 2012c, 2014d, 2014.5 TGTools Pro, Patterson plugins, JW plugins (current for each Finale Instalation)
Sibelius 6.2, 7.1.3, 7.5.1, 8.4.2, Write Score Sound Sets, TMT Publisher Bundle Plugins, Bob Zawalich plugins, Dolet 6.6
Print Music 2004, 2010a, 2011a, 2014a
Progression, Progression 2, Progression 3, Notion 4, Notion 5 (Notion 5 not really any better than 4, [Notion 6 (bought but not installed)]
Pro Tools 9.5, Reaper
Kontakt 5
GPO4, GPO5, World Instruments
SmartScore X Pro, SmartScore X2 Pro, PhotoScore Ultimate 6 & 7 & 8.04 ( 7 has some utility----best of those available, 8 has some issues that need fixing)
M-Audio "Oxygen 25" Midi input keyboard (recent addition 2014)
Systems (5) // Windows XP Pro (32bit), 2@ Windows 7 Pro, 8.1 Pro, Windows 10 64 bit, 4GB - 16GB RAM
Paper & Pencil

BMus, MM (Musicology)

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Mike Rosen
himself



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Date Joined Feb 2006
Total Posts : 14146
 
   Posted 12/1/2016 11:14 AM (GMT -6)    Quote This PostAlert An Admin About This Post.
You are making a big mistake. The new forum is worthless in its current format. There is no way to see who made the last comment without going into the thread. Posting files or pictures is unwieldy. "Voting" on comments is absurd.

I will strongly suggest that current users bring their years of expertise, and come join us on the "other" Finale forum, at http://www.finaleforum.com.



Mike Rosen
www.specialmillwork.com

Bass with Choir of the Sound www.choirofthesound.org
Volunteer copyist (The Gang of Twelve) for the Barbershop Harmony Society
FINALE TIPS at www.specialmillwork.com/finale-tips-and-tricks/index.html

Finale 2014.5 on El Capitan
Simple Entry, QWERTY keyboard, numberpad. That's my system, and I'm stickin' to it.

"As a musician, he's a damn fine woodworker."

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Adam W.
Registered Member



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Date Joined Aug 2008
Total Posts : 54
 
   Posted 12/1/2016 10:46 AM (GMT -6)    Quote This PostAlert An Admin About This Post.
These forums were originally created to provide a way for our passionate Finale users to share ideas, provide valuable input, and find answers from our community. A number of other great public forums for discussion about our products and best practices have become available since this platform first began. These include Facebook, SHSU, Twitter, Yahoo and various other forums and blogs. Also, as many of you know, the release of our new Help Center over the summer provides another avenue for discussion and input.

In an effort to provide a centralized, accessible, and most of all, helpful community for all of our customers, we are focusing our resources on the new forums in our Help Center Community. As of January 1st, 2017, we will only monitor and support these new forums. At that time these existing forums will be locked.

We want this large body of valuable information to remain available, so while these forums will be locked at the end of the year, they will be archived so that they can still be accessed by those looking for any of the helpful historical information located here.

We want to thank you for the value you’ve already provided to MakeMusic and its customers in these forums, and we look forward to seeing you in our new Help Center Community!

Best,

Adam Wig
Director, Customer Success

Michael Johnson
Vice President, Professional Notation


Fred Flowerday,
Senior Vice President, Product Strategy
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