|MakeMusic Forum > Public Forums > Finale - Windows - FORUM HAS MOVED! > Change in Forum Location ||Forum Quick Jump|
Date Joined Mar 1999
Total Posts : 715
| Posted 12/1/2016 3:05 PM (GMT -6) |
|I'm with you all. Absolutely. Everything said ist spot on. This so-called new Help Center is idiotic and useless. And thanks to all who have so passionately participated on this now gracelessly dying forum - I've learned so much and always found an answer when I needed it. Shame on Make Music. Customer Success? Ha!|
Finale 3.7 - 2014.5, GPO4/5, Dorico, Cubase, ProTools, ASUS laptop, Intel Core i5, 8GB RAM, WIN 8.1 (64-bit), 18.4'' display, M-Audio Keystation 49 + Mini 32 keyboards
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Date Joined Jan 1999
Total Posts : 310
| Posted 12/1/2016 12:34 PM (GMT -6) |
|You're heading into the wrong direction, I'm afraid. As for the "Feature Request" Forum: Adam, three months ago, you promised to consider how to make this forum more effective, do you remember?: https://makemusic.zendesk.com/hc/en-us/community/posts/218091567-Here-is-a-request-about-this-Forum . Nothing has happened since. Instead of moving misplaced threads to the appropriate General Discussion Forum, you don't seem to care: https://makemusic.zendesk.com/hc/en-us/community/posts/214070088-Using-Cross-staff-notes-in-FinalePrintmusic2014- . The Feature Request Forum is a good idea in general, but if you don't moderate it and don't seem to care about your own Feature Request House Rules ( https://makemusic.zendesk.com/hc/en-us/community/topics/200449177-Finale-Feature-Requests ), better close it, please.|
And another thought: in today's times, when Dorico's chief developer spends lots of time to answer questions on their forum personally, do you really think it would enhance Finale's customer's success if you replace this forum by new ones? I don't think so. Instead it's time to get in touch directly with the users like e.g. Randy Stokes did in former times here.
Finale 3.0-2014.5, german edition, Windows 7
mostly hardware synths/keys, Cubase 7 / trombonist, pianist, conductor / Recklinghausen, Germany
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Ralph L. Bowers Jr.
Date Joined May 2012
Total Posts : 883
| Posted 12/1/2016 11:55 AM (GMT -6) |
|Without substantial improvements, improvements that were recommended when you first brought out this new site for Finale users I can only reiterate my initial response. |
What kind of idiots do you have working for Make Music to believe this is acceptable?
To many queries get no response whatsoever, and some are not answered in any depth that is needed.
I'd really like to know your thought process' in the decision that this is of any benefit to the user base in its current form?
Finale 2010b, 2011b, 2012c, 2014d, 2014.5 TGTools Pro, Patterson plugins, JW plugins (current for each Finale Instalation)
Sibelius 6.2, 7.1.3, 7.5.1, 8.4.2, Write Score Sound Sets, TMT Publisher Bundle Plugins, Bob Zawalich plugins, Dolet 6.6
Print Music 2004, 2010a, 2011a, 2014a
Progression, Progression 2, Progression 3, Notion 4, Notion 5 (Notion 5 not really any better than 4, [Notion 6 (bought but not installed)]
Pro Tools 9.5, Reaper
GPO4, GPO5, World Instruments
SmartScore X Pro, SmartScore X2 Pro, PhotoScore Ultimate 6 & 7 & 8.04 ( 7 has some utility----best of those available, 8 has some issues that need fixing)
M-Audio "Oxygen 25" Midi input keyboard (recent addition 2014)
Systems (5) // Windows XP Pro (32bit), 2@ Windows 7 Pro, 8.1 Pro, Windows 10 64 bit, 4GB - 16GB RAM
Paper & Pencil
BMus, MM (Musicology)
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Date Joined Aug 2008
Total Posts : 54
| Posted 12/1/2016 10:46 AM (GMT -6) |
|These forums were originally created to provide a way for our passionate Finale users to share ideas, provide valuable input, and find answers from our community. A number of other great public forums for discussion about our products and best practices have become available since this platform first began. These include Facebook, SHSU, Twitter, Yahoo and various other forums and blogs. Also, as many of you know, the release of our new Help Center over the summer provides another avenue for discussion and input. |
In an effort to provide a centralized, accessible, and most of all, helpful community for all of our customers, we are focusing our resources on the new forums in our Help Center Community. As of January 1st, 2017, we will only monitor and support these new forums. At that time these existing forums will be locked.
We want this large body of valuable information to remain available, so while these forums will be locked at the end of the year, they will be archived so that they can still be accessed by those looking for any of the helpful historical information located here.
We want to thank you for the value you’ve already provided to MakeMusic and its customers in these forums, and we look forward to seeing you in our new Help Center Community!
Director, Customer Success
Vice President, Professional Notation
Senior Vice President, Product Strategy
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