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Dunbar
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   Posted 9/16/2012 12:13 PM (GMT -5)    Quote This PostAlert An Admin About This Post.
Dear Forum Reader:

I have purchased Finale updates and upgrades for many years, dating back to who knows when. I have recently purchased 2012, which crashes. 2011 crashes, but 2010--on the new MacBookPro Lion--works ok.

However, after employing Migration Assistant (which does not work, really) 2010 contains no Library content and I wish to download that library to the computer.

How do I do that?

In the meantime, I would very much like to upgrade to at least 2011 but cannot do so now and the error message is too verbose and impossible to understand. What types of actions must I go through to make it work properly, in your opinion?

Thank you for your attention.

Yours,

Carson Dunbar
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Steve G.
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   Posted 9/16/2012 12:37 PM (GMT -5)    Quote This PostAlert An Admin About This Post.
Many people are using 2012b on Macbook Pros running lion, so if it is crashing on your system there is some problem with your setup.

You can download the entire install from makemusic.com, as far as I know.

It sounds like the best thing to do would be to solve the problem your system has, and then try installing finale 2012 again, if necessary.

While the error message might be too verbose for you to understand it is possible someone here might be able to decipher it.

While writing this reply I had a look through the forum and see you posted about the same problem before.

Have you ever actually opened a ticket with tech support? This is their specialty, working on installation issues.


Macbook Pro 13-inch, Early 2011
Mac OS X Lion 10.7.4

Post Edited (Steve G.) : 9/16/2012 11:41:24 AM (GMT-5)

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Dr. Wiggy
Early music: modern methods



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   Posted 9/16/2012 12:47 PM (GMT -5)    Quote This PostAlert An Admin About This Post.
What exact Mac, what exact OS X version? What does the crash log say? (Please upload a TEXT .txt file containing the crash log text. DO NOT just paste it into the thread.)
What Mac or disk did you migrate from?
So on the same computer, 2012 and 2011 don't work, but 2010 does? From the moment they were installed, or at some point after that?

I concur that deleting the Finale preference file might be a useful starting point -- the 2012 file is at <user>/Library/Preferences/Finale 2012 Preferences. Note that the user Library is hidden in Lion. Select the Go menu in the Finder whilst holding down <alt> to choose the Library folder and display it in a Finder window.

Next, create a brand new user account and test the problem. If it works fine in the new user account, then the problem is something local to the original user account, like (another) preference file or cache.

Make sure you are not running any third-party software at the time, particularly anything that runs in the background continuously, or other Audio Units.

I agree that you should contact MakeMusic directly for support.


"This is me helping."

Finale 2012, 2Ghz iMac; 2Ghz MacBook, 10.7.4
Edirol FA-66; M-Audio Oxygen 61; Yamaha PSR-410, HP Laserjet 5200 DTN
Ancient Groove Music www.ancientgroove.co.uk

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Dunbar
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   Posted 9/16/2012 12:49 PM (GMT -5)    Quote This PostAlert An Admin About This Post.
Steve G.:
Thank you for your response.

I have opened a ticket before and the suggested actions are mostly too difficult to do, especially when deadlines are looming, which was the problem the last time. Now that I have more time, I may be able to understand what they are asking me to do. I fear that just downloading 2012 again may just repeat the problem but maybe you are right, in this instance.

I will try it out and see what happens.

Thanks!

Carson
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Dr. Wiggy
Early music: modern methods



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   Posted 9/16/2012 12:56 PM (GMT -5)    Quote This PostAlert An Admin About This Post.
Dunbar said...
I fear that just downloading 2012 again may just repeat the problem

I guarantee it. The chances are that the problem is not caused by some failure to install the application correctly.


"This is me helping."

Finale 2012, 2Ghz iMac; 2Ghz MacBook, 10.7.4
Edirol FA-66; M-Audio Oxygen 61; Yamaha PSR-410, HP Laserjet 5200 DTN
Ancient Groove Music www.ancientgroove.co.uk

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Steve G.
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   Posted 9/16/2012 1:02 PM (GMT -5)    Quote This PostAlert An Admin About This Post.
Dunbar, I am not suggesting that you re-install. I said, "It sounds like the best thing to do would be to solve the problem your system has, and then try installing finale 2012 again, if necessary"

You're going to have to follow the solution the tech support people gave you.

Like Wiggy says, there is no point in simply continuing the loop.


Macbook Pro 13-inch, Early 2011
Mac OS X Lion 10.7.4

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Dunbar
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   Posted 9/16/2012 10:19 PM (GMT -5)    Quote This PostAlert An Admin About This Post.
Dear Steve, Wiggy:

Thank you kindly for all your suggestions! Will attempt to follow your recommendations.

Yours,

Carson
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Dunbar
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   Posted 9/20/2012 4:06 PM (GMT -5)    Quote This PostAlert An Admin About This Post.
Wiggy,
To answer your questions, above:
Lion 10.7.4
The crash log cannot be copied nor do I know how to upload a .txt file, as you recommend. For certain, I cannot copy the error text and place it into a thread, as Lion won't let it happen.
Migration: from OS 10.4.11
Same computer: 2010 works, but both 2011 and 2012 crash upon launch.
Thank you!
Yours,

Carson
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Christopher Y
MakeMusic QA

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Total Posts : 50
 
   Posted 9/21/2012 11:01 AM (GMT -5)    Quote This PostAlert An Admin About This Post.
Hello,
 
Have you tried the steps in the article below?
 
 
If you're still having trouble, click the link in my signature to submit a support case.
 


Christopher Y.
Notation Product Specialist
MakeMusic, Inc.


Need to contact Finale Technical Support? Click here to create a support case.

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Dunbar
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   Posted 9/21/2012 12:20 PM (GMT -5)    Quote This PostAlert An Admin About This Post.
Christopher Y:
Thank you! I have submitted a support case for this problem now and am awaiting a response after having discovered the trick regarding accessing the crash report.
Again, thank you!
Carson
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