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Erin Vork
Notation and Garritan Product Specialist

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Date Joined Nov 2011
Total Posts : 185
 
   Posted 5/8/2014 9:48 AM (GMT -6)    Quote This PostAlert An Admin About This Post.
Done!


Erin Vork
Notation and Garritan Product Specialist
Product Management
MakeMusic, Inc.


Need technical help? Click here to submit a support case.

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Mike Rosen
himself



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   Posted 5/7/2014 7:06 PM (GMT -6)    Quote This PostAlert An Admin About This Post.
Erin Vork said...

This particular forum does have a lot of issues (in addition to the search function). We are working on putting up a new one with better functionality. But in the meantime, David's workaround for searching is the best option here.


Then please, please, please, put up a sticky that says so, and link that SEARCH button to the sticky!



Mike Rosen
www.specialmillwork.com

Bass with Choir of the Sound www.choirofthesound.org
Volunteer notation editor (The Gang of Eight) for the Barbershop Harmony Society
FINALE TIPS at www.specialmillwork.com/finale-tips-and-tricks/index.html

Finale 2010, 2011, 2012c, 2014a, but using 2012 again, on Mac 10.9.2
Simple Entry, QWERTY keyboard. That's my system, and I'm stickin' to it.

"As a musician, he's a damn fine woodworker."

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Erin Vork
Notation and Garritan Product Specialist

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   Posted 5/7/2014 11:35 AM (GMT -6)    Quote This PostAlert An Admin About This Post.
I don't blame anyone for being upset when things don't work. It's a perfectly normal response, so no worries there.

I wish it were as simple for us as putting out an interim patch for problems like this. Getting a patch or update out the door is a pretty significant undertaking, and it isn't something we (or you) want us to rush through. Still, you're quite right in saying that this is a big issue for the customers who run into this problem. Have you spent any time with our Knowledge Base? This is the best way to find answers and information when things are going wrong with our products (and the search works very well).

This particular forum does have a lot of issues (in addition to the search function). We are working on putting up a new one with better functionality. But in the meantime, David's workaround for searching is the best option here.


Erin Vork
Notation and Garritan Product Specialist
Product Management
MakeMusic, Inc.


Need technical help? Click here to submit a support case.

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Clesall
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   Posted 5/7/2014 3:41 AM (GMT -6)    Quote This PostAlert An Admin About This Post.
Yes, Google is the only way to search the forum.
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David Ward
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   Posted 5/7/2014 3:36 AM (GMT -6)    Quote This PostAlert An Admin About This Post.
Clesall said...
Your own forum search engine doesn't work, it simply times out.
The forum's own search facility is fairly useless. However, you can search the forum via Google.

In Google search, type this:   site:forum.makemusic.com   followed by a space or a plus sign (+) then the words you are searching for.


David Ward
www.composers-uk.com/davidward

Finale 2014a with Mac 10.8.5
Finale 2010b with Mac 10.6.8
full TGTools

Since 2001 have used F 2001, 2003, 2007, 2009, 2010, 2014

Post Edited (David Ward) : 5/7/2014 3:40:21 AM (GMT-5)

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Clesall
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   Posted 5/7/2014 2:39 AM (GMT -6)    Quote This PostAlert An Admin About This Post.
Thank you for the link to 2014. That does resolve the problem with the audio engine. I apologise for being so stroppy, but that is how I felt considering I had spent a lot of money and time doing a lot of searching for an answer and hadn't found one. Your own forum search engine doesn't work, it simply times out.

I still do not understand why you could not have issued an interim patch for the audio engine problem. It has obviously frustrated a lot of your customers.

Now I can find out whether I prefer Finale to Sibelius. I was very happy with Sibelius until it went to version 7. The introduction of he 'ribbon', as they called it, was a terrible mistake. It is ugly from its colour, poorly designed with regard to layout, and makes it frustrating trying to find the tools you might have been familiar with. I gave up with it. They hadn't even left the previous tool commands in place.

And some of its long-standing bugs still weren't resolved, such as its handling of hyphenation.

I mention this in case you get similar ideas! :-)
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Erin Vork
Notation and Garritan Product Specialist

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   Posted 5/6/2014 4:19 PM (GMT -6)    Quote This PostAlert An Admin About This Post.
Hi Clesall,

I'm sorry to hear about your troubles. We are working on getting Finale 2014b out as quickly as possible, but testing takes time, and I'm afraid that the update is not quite ready yet. We do have a few options for you, however.

First of all, you can certainly contact Customer Support about a refund. We do offer a 30-day money back offer if you purchased it directly from us. However, if you'd like to use Finale 2014, we do have a workaround for you. The issue with the Thunderbolt display first appeared in the "a" update to Finale. If you uninstall Finale 2014a and then install the un-updated version, you shouldn't have these problems. You can find the links to that version of Finale here:

makemusic.custhelp.com/app/answers/detail/a_id/5521

When we've finished testing the "b" update, you'll be notified in Finale that it's available.


Erin Vork
Notation and Garritan Product Specialist
Product Management
MakeMusic, Inc.


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Clesall
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   Posted 5/6/2014 4:03 PM (GMT -6)    Quote This PostAlert An Admin About This Post.
It's as well I don't use Finale. MuseScore does everything I need, but I did upgrade my underused Finale 2012 to 2014a today hoping that the ugliness of 2012 was gone, which it is.

However I immediately hit the 'Audio Engine fails to load' issue on my brand new Mac Pro with Mavericks, Thunderbolt display.

Reading through the various messages, I thought that if it was the mono input port (in-built microphone) causing the problem, then the simple solution would be to plug in a Line6 Toneport and switch the input to that stereo source. But it doesn't fix it. I see in the Plogue log that the Tomeport is recognised and loaded. But then Plogue finds the mono input and croaks.

The fact the MakeMusic are saying in this thread that they have known what the problem is since January, although it was being reported last October and it is now May, they have a fix and have not made a patch available seems shocking to me. Why are they selling and taking money for a product that doesn't work? This is a criminal act in any jurisdiction.

How do I go about getting my $167.94 back?
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loff56
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   Posted 4/22/2014 5:50 PM (GMT -6)    Quote This PostAlert An Admin About This Post.
Woo-Hoo! Thanks Erin!

Now... where's that list of all the other bugs I want fixed.... Ah-ha [unfurls ancient scroll that falls to the floor and rolls down the hall]... ;-)
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Erin Vork
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   Posted 4/22/2014 4:27 PM (GMT -6)    Quote This PostAlert An Admin About This Post.
Hi Loff,

I found this in the Plogue log:

E:2708586920:1138961800:Display Audio
E:2708586920:1138961802:Pa_openStream: Error number: -9998 message: Invalid number of channels
I:2708586920:1138961805:-------------------------------------------------------------------------------

That's good news! We do have a fix for this problem in the works for Finale 2014b. We're currently testing the update, and it will be out later this spring.


Erin Vork
Notation and Garritan Product Specialist
Product Management
MakeMusic, Inc.


Need technical help? Click here to submit a support case.

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loff56
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   Posted 4/22/2014 4:24 PM (GMT -6)    Quote This PostAlert An Admin About This Post.
Here's that PlogueEngine file you're looking for...

Thanks,
Jason

File Attachment :
PlogueEngine.log   9KB (application/octet-stream)
This file has been downloaded 253 time(s).
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loff56
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   Posted 4/22/2014 4:21 PM (GMT -6)    Quote This PostAlert An Admin About This Post.
Just did! It's seriously a big issue! And of course 2011 and 2012 don't suffer this same problem.

2014b must be coming relatively soon, no? It's been a while since the "a" release, right? I don't know what I'm gonna' do if this isn't fixed in "b". I don't want to go back to using my old monitor. This Thunderbolt 27" monitor is the bomb!! :-(
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Erin Vork
Notation and Garritan Product Specialist

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   Posted 4/22/2014 4:19 PM (GMT -6)    Quote This PostAlert An Admin About This Post.
Hi Loff,

There is a good chance that you're running into the same issue as Jim's. If that's the case, we do have a fix coming for you. To be sure, can you find an upload your Plogue logs? You'll find them here:

1. open Finder, then hold down SHIFT+COMMAND+G
2. Type or copy & paste the following location:
~/Library/Application Support/Makemusic/Finale
3. open the folder named PlogueEngine
4. Find the file named PlogueEngine.log and copy it to your desktop


Erin Vork
Notation and Garritan Product Specialist
Product Management
MakeMusic, Inc.


Need technical help? Click here to submit a support case.

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Mike Rosen
himself



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   Posted 4/22/2014 4:06 PM (GMT -6)    Quote This PostAlert An Admin About This Post.
Loff,
Please file a report with Tech Support. The more people who write in with a problem, the better the chance for a fix.



Mike Rosen
www.specialmillwork.com

Bass with Choir of the Sound www.choirofthesound.org
Volunteer notation editor (The Gang of Eight) for the Barbershop Harmony Society
FINALE TIPS at www.specialmillwork.com/finale-tips-and-tricks/index.html

Finale 2010, 2011, 2012c, 2014a, but using 2012 again, on Mac 10.9.2
Simple Entry, QWERTY keyboard. That's my system, and I'm stickin' to it.

"As a musician, he's a damn fine woodworker."

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loff56
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   Posted 4/22/2014 3:45 PM (GMT -6)    Quote This PostAlert An Admin About This Post.
Oy! Just rigged up my new system. Brand new Macbook Pro, Brand New Thunderbolt Display. Came across the same problem with 2014a. The audio engine loads when the display is disconnected, but not when it's connected! MAN is that an inconvenience to say the LEAST!! But thanks for tracking down this problem. I couldn't figure out what it was until I read this thread. I sure hope MM fixes this in the next update. The good news is that I don't have a lot of people working in 2014 yet. But I'm gonna' have to do some bouncing between 2012 and 2014 I think until the issue gets resolved. At least 2014 is usable, just... you know... you just can't hear anything. OY

Thanks for the info though. And hopefully this will get resolved soon!
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tnw2933
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   Posted 2/13/2014 12:24 PM (GMT -6)    Quote This PostAlert An Admin About This Post.
Thanks for the response. I have no soundflower.ktext file in my Systems>Library>Extensions.

I filed a tech support ticket with MakeMusic, and received a response indicating that this was a known problem with Finale 2014a and was because the display audio input is mono whereas Finale 2014a is expecting a stereo input. They indicated that the problem would be addressed in the next update to Finale 2014. I am disappointed that more than a month later I am still waiting for an update that makes Finale 2014 useable on my new Mac Pro. I have reverted back to finale 2012 on this computer, but I will not be updating Finale again if this problem is not addressed. I am not going to disconnect my Thunderbolt display just tot use Finale 2014a.

Tom
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DGGP
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   Posted 2/13/2014 3:15 AM (GMT -6)    Quote This PostAlert An Admin About This Post.
I had this problem and seemed to have solved it by getting rid of a file called soundflower.kext from /System/Library/Extensions. ( https://discussions.apple.com/thread/3983126?start=15&tstart=0 )
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tnw2933
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   Posted 1/19/2014 12:40 PM (GMT -6)    Quote This PostAlert An Admin About This Post.
Jim

I am very grateful for your help.

I fully understand what you are saying, and I respect your choice to disconnect the USB connection of your display in order to get Finale 2014a to work.

I have made the decision that I am not willing to give up the display audio and USB on my Apple Thunderbolt Display just to get Finale 2014a to work. I reinstalled Finale 2012, which works fine without the need to disconnect the USB connection to the display.

I am quite hopeful that MakeMusic can address this issue rapidly so I can begin using Finale 2014.

Again, thank you for taking the time to respond with some helpful advice.

Tom
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Jim Balentine
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   Posted 1/19/2014 8:42 AM (GMT -6)    Quote This PostAlert An Admin About This Post.
Tom,

Apparently it's not the outputs from the Display - mine are stereo too - it's the input which is mono. Why that should affect it is a mystery, but my guess is that now you can't manage Audio Units from Finale; it scans for everything on your machine, and if it doesn't like what it finds for any reason, it doesn't work. I hated disconnecting the USB from the Display too, but added a hub for keyboard and mouse - I still miss the camera and microphone, so I don't make Facetime or Skype calls anymore from this machine, but Finale 2014a is working.

I think they are working on it - hopefully will have another update before too long.

Jim


Finale 2012c, ?Finale 2014a? - MacPro 2.93 GHz, 6 GB RAM, OS 10.9.1 (home office); Macbook Pro 2.3 GHZ - OS 10.9.1 (portable office)
M Audio Keystation 61es
Finale 2012c - iMac 3.2 GHz, OS 10.6.8 (school office), Ensoniq KS-32

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tnw2933
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   Posted 1/18/2014 7:28 PM (GMT -6)    Quote This PostAlert An Admin About This Post.
Jim,

Thanks for the helpful tip. I have a stereo audio output from the Apple 27 in. Thunderbolt display. I hate to disconnect the display's USB from my Mac Pro as I am using it's USB inputs for my mouse. I did try changing the audio out of the Mac Pro to the internal audio speakers and made the same change inFinale 2014a, but that did not help.

Tom
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Jim Balentine
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   Posted 1/18/2014 6:20 PM (GMT -6)    Quote This PostAlert An Admin About This Post.
I was having a similar problem, and MM support found that it was the Mac Display Audio that was causing the problem, apparently because it has only a single mono input. I disconnected the Display USB cable and 2014a has worked fine since. I was told they are working on a fix for it. My display is a 27" Cinema, not a Thunderbolt, but it might be the problem, if not a solution.

Jim


Finale 2012c, ?Finale 2014a? - MacPro 2.93 GHz, 6 GB RAM, OS 10.9.1 (home office); Macbook Pro 2.3 GHZ - OS 10.9.1 (portable office)
M Audio Keystation 61es
Finale 2012c - iMac 3.2 GHz, OS 10.6.8 (school office), Ensoniq KS-32

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tnw2933
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   Posted 1/18/2014 4:46 PM (GMT -6)    Quote This PostAlert An Admin About This Post.
Just an update on my failure to load the audio engine problem in Finale 2014. I just installed Finale 2012 on my new Mac Pro 6.1 and it plays back perfectly with no problems. I did not have to change any settings after installing Finale 2012. Finale 2014 still gives the Audio Engine failed to load warning on opening and does not play. Clearly, there is a problem on some Macs with Finale 2014a.

Tom
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CCMP
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   Posted 1/18/2014 3:48 PM (GMT -6)    Quote This PostAlert An Admin About This Post.
The last week I've setup my System Audio to internal. In Finale I have changed my audio setting to my external Motu 896 mkIII. It looks more stable now. Only Finale is using my Motu, all the other programs using the internal speakers.


CCMP (Cees Coenen Music Productions)

WWW.CCMP.NL

Finale 2014 - Logic Pro X - Ableton Live on OS X 10.9.1 (Mavericks)
Garritan JABB - Garritan Concert and Marching Band - EZ Drummer - Superior Drummer - Spectrasonics Omnisphere and Trillian

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tnw2933
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   Posted 1/18/2014 3:16 PM (GMT -6)    Quote This PostAlert An Admin About This Post.
Bill,

I assume that you are directing this to me, and I thank you for your suggestion.

I don't believe that 2014a rolled back the Aria Player because I opened it and it is version 1.620 which apparently is the latest version.

I am going to try re-downloading 2014a again and reinstalling one final time.

Tom
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Bill Stevens
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   Posted 1/18/2014 2:31 PM (GMT -6)    Quote This PostAlert An Admin About This Post.
Some people were having playback problems because in the 2014a update Garritan rolled the Aria player back to an old version. Let me see if I can find that thread.

Bill

Here's what MM customer support wrote: Finale 2014a does come with the most current version of the ARIA player (version 1.620). However, GPO4 is a few years old and it has an older version of the ARIA player. If you install GPO after you install Finale, the GPO installer will roll back your ARIA player. If you were to install them in the other order (GPO4 and then Finale), you'd have the correct version of the ARIA player.


Finale 2014a (all versions since 1.0)
Mostly I use 2011c
Staff Paper and #2 Pencil with eraser
OS 10.9.1

Post Edited (Bill Stevens) : 1/18/2014 1:35:51 PM (GMT-6)

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