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gracenote
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   Posted 1/28/2014 7:32 PM (GMT -5)    Quote This PostAlert An Admin About This Post.
I am not seeing too many complaints about 2014a crashing in OS X Mavericks. Anyone else having issues?

Things I have tried:
1. Completely deleting Finale 2014 and reinstalling
2. opening a new user account and starting Finale.

No joy. In the new user account 2014 opens sluggishly but does eventually open. Nowhere near as quickly as 2014 (no update).

I have reverted back to 2014 original version and am having no problems and better speed in general.

Third party apps: FontExplorer Pro 4.1, TextExpander, Quicksilver.

Any poor souls with crash problems have the same apps?


GN

Specs: Mac Mini, OS 10.9x; iBook PPC 1.2ghz, 768M ram, OS 10.4.11

Finale 2014, Casio Privia 88keys

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CV186
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   Posted 1/28/2014 10:44 PM (GMT -5)    Quote This PostAlert An Admin About This Post.
I also have constant crashing on 2014a, and have deleted all previous Finale preference files, trashed everything resembling a non-MM audio plug-in, triple-checked for font conflicts. Crashes every time after the first couple of successful "play" actions.

I'm not using your 3rd party apps, and the only non-Apple "extra" I run is Butler. MM tells me that there might be a conflict with my installed MOTU drivers, but no fix yet.


2.8GHz MacBookPro11,1 | 8GB RAM | OSX10.9.1 | Finale 2014a | MOTU Traveler1 | GPO4 | GWI

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CCMP
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   Posted 1/29/2014 2:16 AM (GMT -5)    Quote This PostAlert An Admin About This Post.
For me the same. Completely reinstalled Mavericks. Removed all my plugins, hardware (including Apple TV and Airport Express). What frustrates me is the poor help of MakeMusic. They do not recognize that there is a lot wrong for some.


CCMP (Cees Coenen Music Productions)

WWW.CCMP.NL

Finale 2014 - Logic Pro X - Ableton Live on OS X 10.9.1 (Mavericks)
Garritan JABB - Garritan Concert and Marching Band - EZ Drummer - Superior Drummer - Spectrasonics Omnisphere and Trillian

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Dr. Wiggy
Early music: modern methods



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   Posted 1/29/2014 2:58 AM (GMT -5)    Quote This PostAlert An Admin About This Post.
You should report the problem to MakeMusic. Clearly, some setups seem to have crashes, but until they can figure out what the cause is, then they need all the data they can get.

If things are no better in a new user account, then it definitely is a system-wide issue. IT might be a conflict with something else you've installed, or it might be something to do with your hardware or your basis OS config.
Some have reported that having certain audio configs, include AirPlay and external microphones/speakers (e.g. in an Apple Display) cause problems. Others have reported trouble with other non-audio external hardware.


"This is me helping."

Finale 2014, 2012 MacMini; 2012 MacBook Pro (10.9)
Edirol FA-66; M-Audio Oxygen 61; Yamaha PSR-410, HP Laserjet 5200 DTN
Ancient Groove Music www.ancientgroove.co.uk

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CCMP
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   Posted 1/29/2014 1:24 PM (GMT -5)    Quote This PostAlert An Admin About This Post.
Wiggy, I'm reporting every day to Makemusic. They don't listen (or read) what is happening. This night I've got an answer to make an new admin account. That was the same answer a month ago before reinstalling my iMac. Another answer 'your Mac is wake up, and then Finale crashes'. No support, I'm working. My mac do not sleep. And so on. Sorry for my frustration, Support is very poor at the moment.


CCMP (Cees Coenen Music Productions)

WWW.CCMP.NL

Finale 2014 - Logic Pro X - Ableton Live on OS X 10.9.1 (Mavericks)
Garritan JABB - Garritan Concert and Marching Band - EZ Drummer - Superior Drummer - Spectrasonics Omnisphere and Trillian

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hiseitz
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   Posted 1/29/2014 4:04 PM (GMT -5)    Quote This PostAlert An Admin About This Post.
did your Finale 2014a work before? Last week mine quit playing the music on the playback of a piece I was composing. Now, it crashes every time I open it. Finale 2012 does the same thing. I ran disk utility on my Mac Book Pro and it fixed everything, but it still isn't working. I did upgrade Apple TV and AirParrot which lets my old Mac play stuff off my computer through Air TV.

I am using MacBookPro with Maverick 10.9.1 2,66 GHz Intel Core 2 Duo with 8 GB 1067 MHz DDR3 15 inch mid 2009
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CCMP
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   Posted 1/29/2014 7:10 PM (GMT -5)    Quote This PostAlert An Admin About This Post.
Gracenote, CV186: can you tell me all the hardware? My setup:
IMac
Motu 866 and Apogee Dut
Midi interface 2x2 between Roland JV30
One external disk firewire / usb


CCMP (Cees Coenen Music Productions)

WWW.CCMP.NL

Finale 2014 - Logic Pro X - Ableton Live on OS X 10.9.1 (Mavericks)
Garritan JABB - Garritan Concert and Marching Band - EZ Drummer - Superior Drummer - Spectrasonics Omnisphere and Trillian

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hiseitz
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   Posted 1/29/2014 10:39 PM (GMT -5)    Quote This PostAlert An Admin About This Post.
I guess I have to reply to keep my case open. So I'm replying: Still having the same problems.
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CV186
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   Posted 1/30/2014 2:52 AM (GMT -5)    Quote This PostAlert An Admin About This Post.
CCMP: I have a single audio/MIDI interface: MOTU Traveler1 (as noted in my user profile) connected via Firewire through an external HD to Thunderbolt2 port. Nothing else connected but external Apple monitor and USB keyboard.

Wiggy: of course I've reported twice now to MM support, who have not yet provided useful answers.


2.8GHz MacBookPro11,1 | 8GB RAM | OSX10.9.1 | Finale 2014a | MOTU Traveler1 | GPO4 | GWI

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CCMP
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   Posted 1/30/2014 3:02 AM (GMT -5)    Quote This PostAlert An Admin About This Post.
Hi CV186,

Next week, when I remove an USB Stick Finale crashes directly. I have changed my settings: Motu directly to firewire, HD connected with USB, no Chaisy Dain.
Same problems also with Apogee Duet.

Do you use Speedy Entry?


CCMP (Cees Coenen Music Productions)

WWW.CCMP.NL

Finale 2014 - Logic Pro X - Ableton Live on OS X 10.9.1 (Mavericks)
Garritan JABB - Garritan Concert and Marching Band - EZ Drummer - Superior Drummer - Spectrasonics Omnisphere and Trillian

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CV186
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   Posted 1/30/2014 5:51 AM (GMT -5)    Quote This PostAlert An Admin About This Post.
CCMP said...
Do you use Speedy Entry?
Yes - Speedy, and never Simple Entry. But my crashes are most common just after playback, not after note entry.


2.8GHz MacBookPro11,1 | 8GB RAM | OSX10.9.1 | Finale 2014a | MOTU Traveler1 | GPO4 | GWI

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Jon Newton
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   Posted 2/1/2014 10:42 PM (GMT -5)    Quote This PostAlert An Admin About This Post.
I have had numerous problems related to Mavericks, especially with Apple apps like Mail, Safari. Also problems with Quickeys, Dreamweaver, Digital Performer. Basically, things freeze or slow to a crawl, also crashing, and weird problems randomly with shut down and start up. This is on both a Powerbook and a Desktop.

I have not had problems with Finale that I would relate to Mavericks, however. But I believe Mavericks has significant problems for some users, and a quick google search seems to bear that out, so I am sympathetic.

I would like to revert to Mountain Lion, but am not sure how to do that easily (I don't use Time Machine). If anyone has input on how to do that, it would be appreciated.


Jon Newton

Mac 2x2.8 Ghz Quad-Core Intel Xeon
14 GB RAM
OS10.7 current

Mac. 2.2 GHz Intel Core i7 MacBook
4 GB RAM
OS10.7 current

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Dr. Wiggy
Early music: modern methods



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   Posted 2/2/2014 4:20 AM (GMT -5)    Quote This PostAlert An Admin About This Post.
Jon Newton said...
I have had numerous problems related to Mavericks, especially with Apple apps like Mail, Safari. Also problems with Quickeys, Dreamweaver, Digital Performer. Basically, things freeze or slow to a crawl, also crashing, and weird problems randomly with shut down and start up. This is on both a Powerbook and a Desktop.

This is not the usual experience -- particular for Apple's own apps. I've been using Mail, Safari, Dreamweaver, and many other apps on Mavericks without incident on several Macs.
I would suggest that you have some other issue -- possibly some installed software that runs in the background which is incompatible with Mavericks that is causing everything to slow down.
I would suggest you do further investigation of your computers.

1. Test the problems in a brand new user account. If things work fine there, then your problem is caused by something in your old user account -- a corrupt cache, incorrect preference file, or some process set to launch in that user account. This will rule in or out system-wide problems.
2. Inspect the contents of the following folders: /Library/Launch Agents, /Library/Launch Daemons, /LibraryInput Managers. (and the equivalent folder in the hidden <user>/Library. Remove anything that is third-party.
3. Check the Console utility. This may leave log messages that pinpoint the cause of the problem. Look for cogent messages at the time of slow-downs.
4. Check Activity Monitor. See if any processes are hogging the CPU or Memory.


"This is me helping."

Finale 2014, 2012 MacMini; 2012 MacBook Pro (10.9)
Edirol FA-66; M-Audio Oxygen 61; Yamaha PSR-410, HP Laserjet 5200 DTN
Ancient Groove Music www.ancientgroove.co.uk

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Jim Balentine
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   Posted 2/2/2014 8:29 AM (GMT -5)    Quote This PostAlert An Admin About This Post.
I have had serious problems with Finale 2014a crashing, and have been in pretty constant contact with MM support... I think they are working on it, but from my experience, it's not a single issue. There appear to be multiple, seemingly unrelated issues with audio units, speedy entry settings, and non-MM software incompatibilities. Mine is mostly working now, though I still am having strange speedy entry issues with notes disappearing when I click on a measure, but only intermittently. Things that helped included uninstalling Soundflower and Skype, disconnecting my Cinema Display Audio USB, turning off anything that starts on startup, like DropBox, disconnecting AppleTV, plugging in USB connections directly rather than through an external port, uninstalling previous versions of finale, etc.

The bottom line is mine hasn't crashed in several days now, but Speedy Entry is acting funny, and I save after every action just in case. MM knows about it and is working on it, as far as I can tell. They are being responsive and I hope they will find fixes soon.

Jim


Finale 2012c, ?Finale 2014a? - MacPro 2.93 GHz, 6 GB RAM, OS 10.9.1 (home office); Macbook Pro 2.3 GHZ - OS 10.9.1 (portable office)
M Audio Keystation 61es
Finale 2012c - iMac 3.2 GHz, OS 10.6.8 (school office), Ensoniq KS-32

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Jon Newton
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   Posted 2/2/2014 9:38 AM (GMT -5)    Quote This PostAlert An Admin About This Post.
These are good ideas Wiggy I will give them a shot.

Is it possible to downgrade a system? Mountain Lion was stable for me. There are also several things I don't like about Mavericks, esp. how it copies email addresses, how it uses labels and tabs, and so forth.


Jon Newton

Mac 2x2.8 Ghz Quad-Core Intel Xeon
14 GB RAM
OS10.7 current

Mac. 2.2 GHz Intel Core i7 MacBook
4 GB RAM
OS10.7 current

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Dr. Wiggy
Early music: modern methods



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   Posted 2/2/2014 12:24 PM (GMT -5)    Quote This PostAlert An Admin About This Post.
Jon Newton said...
Is it possible to downgrade a system? Mountain Lion was stable for me.

You say you don't use TimeMachine. What backup system do you use? The trouble is that a new OS will create preference files that contain data which older OSes can't read or understand.
So you either restore a snapshot of your computer from before you upgraded, or you install the OS anew, and ditch most of your Apple preferences.

Jon Newton said...
There are also several things I don't like about Mavericks, esp. how it copies email addresses, how it uses labels and tabs, and so forth.

Eh? How it copies email addresses? I'm not sure what you're referring to, but I can't think of anything here that is significantly different from ML.

As for Tags (no longer Labels): they are actually a very useful organizational method. Much more so than merely colouring files.

My advice is to get used to the changes and embrace them. There are ways of trying to make a new OS act more like an older one, but they are limited, and it's a constant struggle against the tide. Eventually, you will get new hardware that can't run the old OS, and jumping several OS versions can be much more of a culture shock than one at a time. Learn how the tool works, and use it that way, rather than trying to make it something it isn't.


"This is me helping."

Finale 2014, 2012 MacMini; 2012 MacBook Pro (10.9)
Edirol FA-66; M-Audio Oxygen 61; Yamaha PSR-410, HP Laserjet 5200 DTN
Ancient Groove Music www.ancientgroove.co.uk

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Mark Cheyne
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   Posted 2/3/2014 3:22 PM (GMT -5)    Quote This PostAlert An Admin About This Post.
I am using an iMac with OS10.9.1. with MOTU 828 Mark II. Finale 2014a made my machine crash every 5 minutes. Usually during Speedy edit, but also during other instances. Absolute disaster. So I reinstalled the original version of disc. Now it only crashes about 8 times a day! So frustrated! My audio/midi setup is stable and works fine with other apps.
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CV186
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   Posted 2/3/2014 5:10 PM (GMT -5)    Quote This PostAlert An Admin About This Post.
Mark - my experience is exactly the same as yours, alongside several responses from MM Support to explain that they have no idea why it's happening. Fin14 crashes less than Fin14a, but both crash too much to get any work done. I'm reverting to Fin12 until this mess is sorted out.


2.8GHz MacBookPro11,1 | 8GB RAM | OSX10.9.1 | Finale 2014a | MOTU Traveler1 | GPO4 | GWI

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Mike Rosen
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   Posted 2/3/2014 5:54 PM (GMT -5)    Quote This PostAlert An Admin About This Post.
hiseitz said...
I guess I have to reply to keep my case open. So I'm replying: Still having the same problems.


Responding here does nothing. This is a user forum. You would have to keep your ticket open with Tech Support.



Mike Rosen
www.specialmillwork.com

Bass with Choir of the Sound www.choirofthesound.org
Volunteer notation editor (The Gang of Eight) for the Barbershop Harmony Society
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Finale 2010, 2011, 2012c, 2014a on Mac 10.9.1
Simple Entry, QWERTY keyboard. That's my system, and I'm stickin' to it.

"As a musician, he's a damn fine woodworker."

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Dr. Wiggy
Early music: modern methods



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   Posted 2/3/2014 6:03 PM (GMT -5)    Quote This PostAlert An Admin About This Post.
CV186 said...
Mark - my experience is exactly the same as yours, alongside several responses from MM Support to explain that they have no idea why it's happening.
2.8GHz MacBookPro11,1 | 8GB RAM | OSX10.9.1 | Finale 2014a | MOTU Traveler1 | GPO4 | GWI

Mark Cheyne said...
I am using an iMac with OS10.9.1. with MOTU 828 Mark II. Finale 2014a made my machine crash every 5 minutes.


Interesting that you both have MOTU interfaces. I also note that Speedy Entry is mentioned a lot. That may be just the playback on entry causing the crash, triggering any audio problems, of course.


"This is me helping."

Finale 2014, 2012 MacMini; 2012 MacBook Pro (10.9)
Edirol FA-66; M-Audio Oxygen 61; Yamaha PSR-410, HP Laserjet 5200 DTN
Ancient Groove Music www.ancientgroove.co.uk

Post Edited (Wiggy) : 2/3/2014 4:06:03 PM (GMT-6)

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CV186
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   Posted 2/3/2014 9:07 PM (GMT -5)    Quote This PostAlert An Admin About This Post.
Wiggy said...
Interesting that you both have MOTU interfaces
Indeed - and the only revealing thing that Support have mentioned is a known issue with audio drivers "remembered" incorrectly following a Sleep event. But since my problems are unrelated to Sleep (my computer never gets a moment's rest!) I'm guessing that there's a deeper driver incompatibility at work.

It's great that MM have taken the leap to re-code the whole Mac program, but there's a long way go before playback is anywhere near as smooth as it was in Fin12.


2.8GHz MacBookPro11,1 | 8GB RAM | OSX10.9.1 | Finale 2014a | MOTU Traveler1 | GPO4 | GWI

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CCMP
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   Posted 2/4/2014 3:06 AM (GMT -5)    Quote This PostAlert An Admin About This Post.
I have also an Motu 896 mkiii. But this isue is also after clean mavericks install and when I connect an Apogee Duet. I'm using speedy entry the most time and I have issues with speedy entry. Sometimes the speedy frame copy another measure, or doen't work.


CCMP (Cees Coenen Music Productions)

WWW.CCMP.NL

Finale 2014 - Logic Pro X - Ableton Live on OS X 10.9.1 (Mavericks)
Garritan JABB - Garritan Concert and Marching Band - EZ Drummer - Superior Drummer - Spectrasonics Omnisphere and Trillian

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Mark Cheyne
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   Posted 2/4/2014 8:58 AM (GMT -5)    Quote This PostAlert An Admin About This Post.
I have made a discovery- I switched from the Apple Magic Mouse to the Mighty Mouse. Finale has not crashed since, where it was crashing about every 20 mins.

Strange but true. I was getting a lot of crashes when navigating around the score using the Magic Mouse. Moving around a large orchestral score in Finale 2014 is not great - it's 'sticky', not fluid at all.

Perhaps others can try this fix?
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Dr. Wiggy
Early music: modern methods



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   Posted 2/4/2014 9:23 AM (GMT -5)    Quote This PostAlert An Admin About This Post.
Mark Cheyne said...
Moving around a large orchestral score in Finale 2014 is not great - it's 'sticky', not fluid at all.

Really? One of the great advantages for me of 2014 is that it's much faster than 2012, particularly in large documents.

Weird about the mouse, though. Also note that minimizing and maximizing other apps's windows seems to crash Finale.


"This is me helping."

Finale 2014, 2012 MacMini; 2012 MacBook Pro (10.9)
Edirol FA-66; M-Audio Oxygen 61; Yamaha PSR-410, HP Laserjet 5200 DTN
Ancient Groove Music www.ancientgroove.co.uk

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Mark Cheyne
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   Posted 2/4/2014 9:42 AM (GMT -5)    Quote This PostAlert An Admin About This Post.
Thanks for the reply Wiggy. Well I am not on 2014a perhaps they fixed that. Also I am on a 27" iMac so the screen is large so maybe that slows it down.

What would be great is hot keys to advance the score by 1 measure in scroll view. I've tried finding out if there is a way to do that but no luck yet. Do you know if this is possible?

That would help because doing that with the mouse is tricky, it seems to not move, and then it jumps 2 or 3 measures.
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